(Gamescom) Inequality on "Battle Challenge" Runs

Question removed.

stuff like this happens at events all the time. has to do with scheduling and set up for next event. someone's always gonna get the shaft.

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Originally Posted by DrWho2010

stuff like this happens at events all the time. has to do with scheduling and set up for next event. someone's always gonna get the shaft.

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They could have atleast admitted to the shaft and gave an apology at the least. Not what the response apparently was, sounds like some scummy behaviour, telling people they were lucky to play at all.

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Originally Posted by DrWho2010

stuff like this happens at events all the time. has to do with scheduling and set up for next event. someone's always gonna get the shaft.

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I wouldn't say that it happens 'all the time'. In many events, the hosts are very apologetic if things go awry. Especially given the obvious implication that attendees are likely investing a fair bit of money to attend in the first place beyond a mere entry ticket. Unless they live locally, of course! Though the reasonable assumption is that they have probably spent funds on travel, tickets, food and accommodation. Thus if something is handled as well as it could be, dismissing it isn't a very pleasant move.

Assuming it happened as the OP describes, of course. Though given that they have video evidence that seems to be the case here.

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Originally Posted by DrWho2010

stuff like this happens at events all the time. has to do with scheduling and set up for next event. someone's always gonna get the shaft.

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Well, it shouldn't happen like this. For starters they said at the booth they have predetermined points in each fight where if they are passed, you don't get a second try, but another group could retry even wiping at enrage. And giving out loot to a group that didn't even get close to killing wasn't just unfair to us, it was unfair to everyone else at the event who didn't kill. Why does one group randomly get special treatment over the others? Their on-stream reasoning for giving out loot was just "spreading love", but imo they should be either given out to every group running, or only to those who actually succeed. Otherwise it's not really a reward for performing in the events, it's just a coinflip.

Though I really think the worst part was just being straight up lied to about anything happening to begin with. I didn't expect them to just hand us the stuff for showing up and complaining, but having your representatives straight up lie to people's faces in a manner of "we can say what we want, you can't do anything about it anyway", is just insanely rude imo. Even if the representative didn't know, if she really asked someone higher-up they knew for sure what happened since it was less than 2 hours prior. Though I do believe she knew as well since she just put on an upset, angry tone every time I mentioned the stream. I really wish I had recorded that conversation because it honestly even to me sounds implausible that someone in customer rep would act like that, but then they probably just wouldn't have talked to me to begin with.

The bottom line is really just that these events need much clearer and transparent rules that can't just be randomly broken based on who's overseeing it.

Doesn't surprise me at all. Devs are increasingly antagonistic towards consumers nowadays.

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Originally Posted by SturmChurro

Doesn't surprise me at all. Devs are increasingly antagonistic towards consumers nowadays.

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Usually, these events are done with non-SE personnel, contracted to do the work for the specified event. I could be wrong, but the handlers are usually not devs. That's only the people at the panels themselves.

And any antagonism towards certain aspects of the playerbase is fairly well deserved imo. Theres a lot of screeching that goes on on the forums over the silliest things.

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Originally Posted by Valkyrie_Lenneth

Usually, these events are done with non-SE personnel, contracted to do the work for the specified event. I could be wrong, but the handlers are usually not devs. That's only the people at the panels themselves.

And any antagonism towards certain aspects of the playerbase is fairly well deserved imo. Theres a lot of screeching that goes on on the forums over the silliest things.

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A community rep should know how to handle the community. It doesn't matter if there is "screeching" there are always complaints, a professional doesn't give into this and maintains their composure.

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Originally Posted by Valkyrie_Lenneth

And any antagonism towards certain aspects of the playerbase is fairly well deserved imo.

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Oh sure, I feel the same way about nurses when they get upset because a patient is complaining about pain or bruising when they don't/can't draw blood properly.
Except, you know, I feel the opposite of that feeling you're having.

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Originally Posted by MintnHoney

Oh sure, I feel the same way about nurses when they get upset because a patient is complaining about pain or bruising when they don't/can't draw blood properly.
Except, you know, I feel the opposite of that feeling you're having.

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Except most of the time here its requesting people step down or lose their jobs over the equivalent of a mild prick to the skin when the needle enters.

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Originally Posted by Valkyrie_Lenneth

Except most of the time here its requesting people step down or lose their jobs over the equivalent of a mild prick to the skin when the needle enters.

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And? If a community rep can't handle backlash, they shouldn't be a community rep. Simple as that. Reminds me of the Apex Legends Debacle last week. Ridiculous.

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Originally Posted by SturmChurro

And? If a community rep can't handle backlash, they shouldn't be a community rep. Simple as that. Reminds me of the Apex Legends Debacle last week. Ridiculous.

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Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

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Originally Posted by Valkyrie_Lenneth

Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

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They should've handled it the same way their CEO handled it.

You don't step to the trolls level to handle a situation. You simply do not condone it firmly but professionally.

On-topic: Staff should've just simply issued an apology and moved on. If the recipient of the apology at that point kept going at it, then that's the recipient's problem and they're all within rights to just straight up ignore. Acting like they did no wrong was not the proper way of handling this. Most people, you'll find that they can be reasoned with when you own up to mistakes. Even moreso if the mistake was beyond your control.

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Originally Posted by Valkyrie_Lenneth

Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

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I'm coming to this with no prior knowledge of the context but here's my 5cents having been there, done that.

As a community rep or GM you should be professional and respectful at all times in client facing exchanges regardless of what they are. There is no excuse not to be. There are other channels for you do deal with "inappropriate" (company/law defined) behaviors. Death threats, predatorial behavior, etc? Contact authority. Racist/Bigoted and depending on companies, abusive interaction, you're allowed to respectfully terminate communications and go through the appropriate backchannel for your case (ban/warn/nothing depending on company policy).
"Angry mob" customers? That's part of your job and if you can't take it, to the point that it's apparent to the customer, then maybe you aren't cut out for it and should find something else to do. It's normal to be frustrated with people at times but it should never show publicly.

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Originally Posted by EaMett

I'm coming to this with no prior knowledge of the context but here's my 5cents having been there, done that.

As a community rep or GM you should be professional and respectful at all times in client facing exchanges regardless of what they are. There is no excuse not to be. There are other channels for you do deal with "inappropriate" (company/law defined) behaviors. Death threats, predatorial behavior, etc? Contact authority. Racist/Bigoted and depending on companies, abusive interaction, you're allowed to respectfully terminate communications and go through the appropriate backchannel for your case (ban/warn/nothing depending on company policy).
"Angry mob" customers? That's part of your job and if you can't take it, to the point that it's apparent to the customer, then maybe you aren't cut out for it and should find something else to do. It's normal to be frustrated with people at times but it should never show publicly.

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I wasn't even originally talking about community reps. I was replying to someone saying the devs had an antagonistic outlook towards their players recently. Someone took my response and turned it into an argument over community reps.

I suspect, as you started early, they were interested in keeping to (or ahead of) schedule. Get to the end, and they want to fill in time. But yes, if they can change rules as they go along to better fill their schedule they should say so, and they certainly shouldn't be pretending none of it happened.

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Originally Posted by XiXiQ

I suspect, as you started early, they were interested in keeping to (or ahead of) schedule. Get to the end, and they want to fill in time. But yes, if they can change rules as they go along to better fill their schedule they should say so, and they certainly shouldn't be pretending none of it happened.

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This quote is particularly unforgivable:

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Originally Posted by zerox102

Briefly another SE employee came by and told us that "if something like that happened" (again pretty much implying it didn't) then they were "very lucky" and we should "be grateful we got to play at all".

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I guess it's like community, like devs. To me it is extremely passive-aggressive, and unprofessional.

Devs and consumers are not a one-sided relationship, and consumers shouldn't be "grateful" for everything. We pay for a product, in that case I assume people may have paid for tickets, hotel, etc... Devs nowadays seem to have forgotten WE, as consumers, are the reason they have a job. If we decided to stop buying their products, they would learn very quickly.

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Originally Posted by Valkyrie_Lenneth

I wasn't even originally talking about community reps. I was replying to someone saying the devs had an antagonistic outlook towards their players recently. Someone took my response and turned it into an argument over community reps.

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Then you are assuming that professional behavior doesn't apply to the average dev? It does. They represent the company whether they like it or not, whether they have a blue checkmark or not.

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Originally Posted by SturmChurro

This quote is particularly unforgivable:

I guess it's like community, like devs. To me it is extremely passive-aggressive, and unprofessional.

Devs and consumers are not a one-sided relationship, and consumers shouldn't be "grateful" for everything. We pay for a product, in that case I assume people may have paid for tickets, hotel, etc... Devs nowadays seem to have forgotten WE, as consumers, are the reason they have a job. If we decided to stop buying their products, they would learn very quickly.

Then you are assuming that professional behavior doesn't apply to the average dev? It does. They represent the company whether they like it or not, whether they have a blue checkmark or not.

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I think you are under some sort of misunderstanding. The people at these conferences, unless they are on a development panel, are not devs. They do not work on the development of the game. A dev is separate from the community team.

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Originally Posted by Valkyrie_Lenneth

I think you are under some sort of misunderstanding. The people at these conferences, unless they are on a development panel, are not devs. They do not work on the development of the game. A dev is separate from the community team.

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So now you are talking about community reps?

https://media3.giphy.com/media/dEdmW17JnZhiU/giphy.gif

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Originally Posted by SturmChurro

So now you are talking about community reps?

https://media3.giphy.com/media/dEdmW17JnZhiU/giphy.gif

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I give up. You have to be trolling. You keep talking about devs. Yet mention the people at this event. I'm done.

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Originally Posted by Valkyrie_Lenneth

I give up. You have to be trolling. You keep talking about devs. Yet mention the people at this event. I'm done.

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https://media.giphy.com/media/XD4qHZpkyUFfq/giphy.gif

I was both talking about devs in general, and the need for professionalism among them while also citing this case as an example. In one of my last posts I specifically quoted the part of what a supposed rep said to the OP.

Yeah, basically anybody working and/or representing the company in some way should show some professionalism. Inequility in the way customers are treated and dismissive behaviour towards customers is not professionalism.

well you should be very grateful you got to play, these events are not held anywhere near my country.

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Originally Posted by RyuSaarva

well you should be very grateful you got to play, these events are not held anywhere near my country.

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If you go to a Paris only fine dining restaurant and you get served the wrong order, you have a right to complain. Not be grateful you are given food in a city far from a lot of people.

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Originally Posted by RyuSaarva

well you should be very grateful you got to play, these events are not held anywhere near my country.

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They are not being held particularily close to me either, I travel over 7 hours by train to get to Gamescom. That said, I enjoyed the stage experience itself, but I don't think it's entitlement to ask for a fair shot or at the very least the recognition that some people got preferential treatment, if only out of necessity to fill time (though the bags given out to people who didn't kill was definitely not that either)