Why do you hate me SE? I didn't do anything wrong...

All I did was buy things from your store. Why you block me from buying stuff from your store? My money and how I spend it is my business. I am capable of calling my bank if something doesn't look right.

Not only do I get a text message to tell me when money off of my card is spent and how much was spent. I call my bank regularly and am constantly checking my app. You do not have to worry. I adult just fine.

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Originally Posted by Dfess

All I did was buy things from your store. Why you block me from buying stuff from your store? My money and how I spend it is my business. I am capable of calling my bank if something doesn't look right.

Not only do I get a text message to tell me when money off of my card is spent and how much was spent. I call my bank regularly and am constantly checking my app. You do not have to worry. I adult just fine.

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Did your bank flag your card or just the Mog Station? Sometimes either will do that if they see excessive amounts of items being put on a card.

Your money is Square-Enix's business, because if something goes wrong--they're often to blame.

I assure you--if Square-Enix didn't get the fallout of people's irresponsible or illegal money management--they wouldn't care. But since they're cleaning up the mess a lot of the times--they're entitled to being proactive about it. It's a good example of when the public can't be responsbile for their behaviors that an authority figure has to step in and be more controlling. Welcome to the world!

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Originally Posted by Arazehl

Did your bank flag your card or just the Mog Station? Sometimes either will do that if they see excessive amounts of items being put on a card.

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No. I talked to my bank. No flag has been placed on my card.

Could you probably try a different card or even PayPal?

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Originally Posted by Krokov

Could you probably try a different card or even PayPal?

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I can't get to the page to even enter my credit card info. It keeps redirecting me telling me i'm sorry but you can't use this service. I tried using crysta and paypal but it's the same redirect.

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Originally Posted by Dfess

I can't get to the page to even enter my credit card info. It keeps redirecting me telling me i'm sorry but you can't use this service. I tried using crysta and paypal but it's the same redirect.

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Have you tried contacting their customer support? They're not mindreaders after all and cant tell wether its a 30 year old using their own credit card or a 13 year old who nicked it from daddys desk.

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Originally Posted by Dfess

I can't get to the page to even enter my credit card info. It keeps redirecting me telling me i'm sorry but you can't use this service. I tried using crysta and paypal but it's the same redirect.

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Have you tried clearing cache and cookies? Or using a different browser?

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Originally Posted by Vidu

Have you tried contacting their customer support? They're not mindreaders after all and cant tell wether its a 30 year old using their own credit card or a 13 year old who nicked it from daddys desk.

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I have been waiting on them to respond for since saturday. I didn't bother putting in a ticket friday cause i figured it was something on the webstie. Once saturday rolled around i put in the ticket. I didn't expect them to reply sunday but Monday or Today I did expect an email. I did get an email today but, it wasn't to tell me anything. It was to confirm that they got the ticket and will contact me when it has been reviewed.

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Originally Posted by Doljax

Have you tried clearing cache and cookies? Or using a different browser?

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Yes on the different browser. no on the cache or cookies.

Hmmm try the live-chat, they fix most issues in a flash
.

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Originally Posted by foussi

Hmmm try the live-chat, they fix most issues in a flash
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How do i do a live chat?

Contact support, posting on the forum won't help you.

Hey, I had a similar issue happen a while back. They stopped accepting all forms of payment from me and it was super frustrating. What happened was I was trying to buy something from mog station and something went wrong. They think may have mistyped credit card info. I know I didn't because I keep all my info in a word doc for easy copy pasting. Either way the transaction set off a flag to them and they temporarily locked me out. I kept trying to make the purchase because nothing said I had been locked out at that point. Each time I tried I was extending a lock out timer behind the scenes. I had to wait 2 months for the lock out to wear off. My advice is just wait a month or two (maybe call them in the meantime) and try again later. I'd bet something similar happened to you.

SE also has a $100 limit for what you can spend on your account per month. I remember asking someone about it when I hit it once accidentally and got an answer of this was in place before FFXIV; they do have some sort of gambling game and this was some countermeasure to those that'd happily gamble every fund away. They won't take your funds at all and won't give you an error of any kind. It'll just close like it processed and nothing gets creditted; nothing will come out of your bank/card and there will be no block. When it happened t me, I had no idea what was going on. I just knew nothing would process until 30 days were up, then everything was back to normal once more.

I don't know if you did hit that limit, but that might be another thing to keep in mind for the future. I could see buying a 6-month (or 3-month) sub, plus story skip, plus job skip and maybe some fashion or a mount would hit that limit.

I just realized you're not talking about the Square Enix Store you're talking about the MogStation, my bad. Yeah I would definitely contact their CS you could even call them Just do a Internet search for their customer service line and give them a call.

I've had this happen to me, too. I figured out that the problem was my internet browser; it has compatibility issues with the payment system used by the Mogstation.

I now just use Microsoft Edge for Mogstation purchases, and it works just fine.

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Originally Posted by BiffWellington

I've had this happen to me, too. I figured out that the problem was my internet browser; it has compatibility issues with the payment system used by the Mogstation.

I now just use Microsoft Edge for Mogstation purchases, and it works just fine.

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pretty sure SE didnt like Brave browser. i cant even make a SE account with Brave browser.

OP do you use steam at all? This happened to me a while ago when a payment didn't go through. I was still able to make purchases using my steam wallet though.

I remember buying multiple copies of ARR when it was on sale for something like $3.00 CAD a few years ago. After I bought the second one and tried to register it SE blocked my credit card. I did end up having to go through customer support and it was one of the strangest experiences I've ever had dealing with a company. I had to photo copy my drivers licence for them-- like they even know what an Ontario drivers licence is supposed to look like. I remember emailing them back and forth and spending time on the phone as well. I also had to explain to them why I wanted to buy three copies of the game. It was definitely a little extra on their part-- all because I wanted to spend $9.00

Hey, yeah this can be frustrating. I went through something like this before. Have you tried contacting their customer support? That's how I got it sorted out before. I tried contacting them directly by calling, but it didn't help much but then I tried via live chat and they solved it for me right away.

A while back I was making a lot of purchases in quick succession and they blocked my purchases for a while, but I contacted customer support and they got it resolved fairly quickly and since then I've just made sure to pace myself if I end up making more than one purchase in a day.

Greetings,

Thank you for bringing this concern to our attention. However, issues with making purchases on the Mog Station should be directed to the Support Center, since they can verify ownership of the account in question and look into what may be causing the issue. As we have noted in the news, there is a delay to responding to tickets due to the large volume of contacts; however, we are working to respond to all tickets as quickly as possible.

Since the thread itself has become argumentative, I have moderated a number of posts and will be closing the thread.

LGM Enkrateia