Hello, I recently bought the Steam implemented version of Shadowbringers yesterday (March 4th) and tried to input the allotted "Final Fantasy XIV: Pre-purchase Bonus Content" key into the Mogstation Registration Code tab that reads "Enter Pre-order Bonus Code (Early Access Code)" to no avail it says it's invalid. I bought all of ARR, Heavensward and Stormblood on Steam and now Shadowbringers in case that would help. If I can get help with this it'd be sincerely appreciated.
Shadowbringers Steam Key is Invalid
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03-06-2019, 02:34 AMSigilShadowbringers Steam Key is Invalid
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03-06-2019, 05:44 AMHakaseNyan
Contact support?
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03-06-2019, 06:11 AMBright-Flower
I bought my ShB preorder through the SE store so IDK if it's different for Steam, but there was a two step process.
1. I used the code I got from the SE store site here.
https://redeem.finalfantasyxiv.com/na/redeem
That then gave me a SECOND code that I used at the mogstation to attach it to my service account.
Assuming Steam is the same way you may need to follow that link to input the code you have, to get a second code for the mogstation. IDK why it's that way. -
03-06-2019, 06:26 AMSigilI did but they gave me an automated e-mail that didn't address my issue. I'll try to contact them again and see if I can get further assistance. Was just checking if the community had a solution or endured the same issue. Thanks for both of your concern though.Quote:
Originally Posted by HakaseNyan
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03-06-2019, 06:41 AMMalzianQuote:
Originally Posted by Sigil
See below:
Quote:
Originally Posted by Bright-Flower
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03-06-2019, 06:42 AMBright-Flower
What is the format of your code? (Obviously don't put the actual code here so nobody can steal it.)
If it's XXXXXX-XXX-XXXXXX-XXX then go to the link above and put it in.
If it's XXXX-XXXX-XXXX-XXXX-XXXX then it's a mog station code and should be redeemable there and you should contact support about it.
If it's not either of those formats...idk. -
03-06-2019, 06:43 AMlinayI did not have to use that site with Steam.Quote:
Originally Posted by Bright-Flower
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03-06-2019, 06:48 AMInkstainedGwyna friend of mine pre-ordered through steam and did have to use the website, so for some reason it sounds like it's hit or miss. Op should definitely try this.Quote:
Originally Posted by linay
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03-06-2019, 07:41 AMSigilThat link isn't applicable or synonymous with the code format provided by Steam. With Steam's pre-order bonus key, you are suppose to go to the Mogstation and click the "Enter Pre-Order Bonus Code (Early Access Code)" tab filed under "Registration Codes" and enter the 20 character key (XXXX-XXXX-XXXX-XXXX-XXXX) and it should work. Mine has not, but I'm trying to get ahold of Customer Support to see if they can resolve the issue.Quote:
Originally Posted by Malzian
P.S. If you're wondering if I even tried that link even though it's not of the correct format provided by Steam, yes I tried it before creating this thread on the slim chance that some how it would miraculously work, which it did not. But it was worth the attempt at least.
If anyone else is having this issue, I'll keep this thread updated in the next couple of days to see how this issue is resolved. -
03-06-2019, 08:56 AMKishtola
Sigil you are using the code that starts with "RF4A", right?
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03-06-2019, 11:56 PMNosamKin
I use steam also. Did you buy collectors edition or normal edition?
I got the collectors edition and got 3 codes.
The code for Stormbringers (and early access) doesn't work yet - it's too far from release.
The code for the minion/earings works now. -
03-07-2019, 02:23 AMVasala
For me the Pre-purchase product code worked fine when I bought the steam digital CE. The main CE code will not work til release. I believe there was a special pre purchase place in the mog station to enter it. Since I already have I can't see that button anymore to show it. I believe the correct list of things to click were: hit the Manage Service Options button. Then I think the pre purcase code button was down under Registration codes after enter item code. I just don't recall if it actually said stormbringers early access or bonus code or what the wording on the button was.
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03-08-2019, 03:33 AMSigil
Yeah, I made sure it was the correct code before inputting it.
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03-16-2019, 11:12 PMIce_Note
Any update OP? I have this same issue as well.
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03-31-2019, 08:56 AMSymbion090Shadowbringer
I'm having this same problem...invalid code but my code starts with RT4U
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04-01-2019, 12:06 AMIce_NoteI think the only code you can redeem right now is the "Shadowbriners Pre-Purchase Bonus Content" CD key which unlocks early access, the baby gremlin minion, and the aetheryte earrings. You insert this key in Mogstation in the "account" tab. There will be a big button saying "Enter Pre order bonus code". The other CD key is for when the dlc officially releases.Quote:
Originally Posted by Symbion090
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04-01-2019, 12:17 AMRufalus
I think it's just how Steam works. You get your full game code now even if they are not yet accepted by mog station. Just only use the early access code for now and wait for mog website to be updated closer to the release of Shadowbringers for you to enter the other code.
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04-01-2019, 02:14 AMSaccharinIt's probably something Steam should deal with I'd say.Quote:
Originally Posted by Sigil