Did not receive my Alphascape datalog for this week.

I ran Alphascape 3.0 (Savage) this week, and did not receive the datalog in my inventory, despite the chatlog saying You obtain an Alphascape datalog v3.0. I have 10 free slots in my inventory. I did a search for item and it only listed my previous 3.0 datalogs that are in my saddlebag and 0 in my inventory. I have a screenshot of the chatlogs.
https://i.imgur.com/V7b9EeC.jpg

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums!

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. I will be moving this thread to "General Discussion".

Hope to see you online!

so who can i contact to resolve this issue?

... how in the world is this not a technical issue?

What exactly are the forum goers at General Discussion going to be able to do for them Dynratygus? Not sure what was gained by moving the thread here...

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Originally Posted by SDaemon

What exactly are the forum goers at General Discussion going to be able to do for them Dynratygus? Not sure what was gained by moving the thread here...

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Unfortunately, I think it was likely the age-old tradition of what's known as "passing the buck".

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Originally Posted by ChaoticCrimson

Unfortunately, I think it was likely the age-old tradition of what's known as "passing the buck".

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Perhaps they would like the forums to brainstorm what went wrong and then give a suitable solution to the problem? Kind if like when developers give 'early access' to troubleshoot the problemswith their games

Its not a technical issue cause its working as intended! /s

I figure that overt bugs or hardwrae issues are what the other forum is for, but come on here. Dont just pass it a long to Gen Disc and not try to see if someone can help resolve this.

did you maybe accidentally already move that to your saddlebag and then forgot about it? do you remember the total number of v3.0 datalogs you should have?

I would try contacting a gm in game and see what they say. It’s hard for me to understand why this belongs in general discussion too.

Perhaps you should consider checking your saddlebag. Currently, the Search function doesn't seem to pick up saddlebag and only does Inventory. Though...everything defaults to Inventory Space as soon as it drops.

I don't think this was a bug, considering the state of it. If this was definitely a big bug, they would've squashed it on the spot since Savage is difficult. Since you said you had 10 slots, could you post an image regarding your inventory at the time if you have it?

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Originally Posted by Dynratygus

Unfortunately the issue you are describing is not a technical issue. I will be moving this thread to "General Discussion".

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Um... what? How is "log says the item dropped but it's not in my inventory" not a technical issue?

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Originally Posted by HyperiusUltima

Perhaps you should consider checking your saddlebag. Currently, the Search function doesn't seem to pick up saddlebag and only does Inventory. Though...everything defaults to Inventory Space as soon as it drops.

I don't think this was a bug, considering the state of it. If this was definitely a big bug, they would've squashed it on the spot since Savage is difficult. Since you said you had 10 slots, could you post an image regarding your inventory at the time if you have it?

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The new iSearch does separate Inventory and Saddlebag.

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Originally Posted by HyoMinPark

The new iSearch does separate Inventory and Saddlebag.

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When I do a search it lists the item that's in my Saddlebag as if it's in my inventory which of course it is but it's not differentiating the 2 (saying the item is in my Saddlebag and not my regular inventory).

Forum Users: "The Japanese don't respect the NA forums because we just spam everything into the General Discussion instead of using the proper sub-forums."

Forum Moderators: "Whoa, whoa, whoa! Quit trying to use the sub-forums! Back to General with you!"

Stuff like this gives me a better understanding of why bots never get banned. Seems like they'll just brush off anything that they can't find an easy solution to (I know the GMs and STF aren't the same, but I have no reason to believe the latter is doing their job any better then the former).

Nevermind that they should logically have access to records that prove you didn't actually get the datalog despite the chat stating otherwise.

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Originally Posted by Krokov

When I do a search it lists the item that's in my Saddlebag as if it's in my inventory which of course it is but it's not differentiating the 2 (saying the item is in my Saddlebag and not my regular inventory).

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I tested this before I replied: I took 1 of my Alphascape 4.0 Datalogs (I currently have 2) and placed it in my Saddlebag; I left the other in my Inventory. After using iSearch, in the expanded menu for it, it listed 1 of my Datalogs in my Inventory (in Block 3), and 1 in my Saddlebag. Even said that 1 was in my Inventory and 1 in my Saddlebag in the chatbox, so I don’t know what to tell you.

EDIT: Screenshot
https://i.imgur.com/XXJ7evp.png

Steps:
1. /isearch datalog
2. Right-click “Alphascape 4.0 Datalog”
3. Click “Search for Item”
4. That’s the result I was given

So they’re differentiating for me, and always have. Don’t know why it won’t for you.

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Originally Posted by Brightamethyst

Um... what? How is "log says the item dropped but it's not in my inventory" not a technical issue?

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Technical issue implies an issue with software or hardware. This is a bug, due to it not taking the proper format of a bug report (because SE loves their useless jargon of why Spotify is running in the background), it got moved to General Discussion instead.

^ Even so, the GM could have instructed the OP to submit a bug report in the correct format over in that forum, rather than just saying, “this isn’t a technical issue, putting it in General, bye” and leaving the OP confused and thinking the company aren’t willing to do anything about the problem.

That just leaves a bad taste in their mouth and isn’t good handling on the PR side of things. I wonder if they really do throw all their troubles to the wind instead of giving formal answers.

Well the op hasn't responded since, I wonder if they found it.

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Originally Posted by Dynratygus

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums!

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. I will be moving this thread to "General Discussion".

Hope to see you online!

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https://media.giphy.com/media/E7iIfUlWHBmh2/giphy.gif

How is this NOT technical issue? Solved or not at this point, this has been poorly handled.

.-. Screenshot too small to make out anything to even attempt to help.

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Originally Posted by JunseiKei

.-. Screenshot too small to make out anything to even attempt to help.

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Right click > view image.

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Originally Posted by alimdia

Right click > view image.

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Well, that's embarrassing and thank you.

Most I could suggest is having the GMs see where the item went via ticketing. From the screenshot provided, you got the item - meaning it makes sense your issue isn't technical; the system didn't fail on its end that is readily discern-able (different teams handle different things). Time of fight clear, the name of item, date, etc (a lot of which is shown on the screenshot already) included will help speed up looking for the item, but it still make take time to see where the item in question went definitively.

Quote:

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Originally Posted by HyoMinPark

I tested this before I replied: I took 1 of my Alphascape 4.0 Datalogs (I currently have 2) and placed it in my Saddlebag; I left the other in my Inventory. After using iSearch, in the expanded menu for it, it listed 1 of my Datalogs in my Inventory (in Block 3), and 1 in my Saddlebag. Even said that 1 was in my Inventory and 1 in my Saddlebag in the chatbox, so I don’t know what to tell you.

EDIT: Screenshot
https://i.imgur.com/XXJ7evp.png

Steps:
1. /isearch datalog
2. Right-click “Alphascape 4.0 Datalog”
3. Click “Search for Item”
4. That’s the result I was given

So they’re differentiating for me, and always have. Don’t know why it won’t for you.

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Indeed, I don't know either. I should say I meant using it generally i.e. any items it wont show the difference in the chat log but it does in the Item search list. Also I'm sure it was showing the "saddlebag" before but for some reason it doesn't now.