Temp suspension for pre-ordering a book from SE?

Strange title, but this has happened twice now.

First time was when I tried logging in last week and the mogstation did not recognize my password, so I had to change it, and was given a temp suspension.

Today I pre-ordered the second volume of Eorzean Encyclopedia and was given a temp suspension for it while in-game.

My question is this normal practice to temp suspend accounts that purchase items from SE's store? If so, that's actually a very strange practice to do so.

I've heard that temp suspensions are normal for people without security tokens.

Did you perhaps order it from a device that you don't normally log in with?

This would fall under "suspicious activity" and is something they might suspend your account for, as a safety measure, for your protection.

If you use a security token, you won't get that.

I actually ordered it from my home computer that I play the game and normally log into, and have made multiple mogstore and SE merch store purchases on it without problems before. However I don't have a security token, only since I've never really felt the need for one.

Certain things can trigger 'suspicious activity' suspensions even if you login from the same device. Your ISP shifting IP addresses around or NAT'ing, your browser losing its cookies, and probably other things known only to SE.

As has been noted, using a security token bypasses many of these measures and is usually recommended for people that get flagged frequently.

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Originally Posted by Fawkes

I've heard that temp suspensions are normal for people without security tokens.

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Only time it happens to me is if I log in from some place I don't normally log into. It just locks my account and forces me to reset my password. Once I do, I can get back in.

This happened to me when I pre-ordered Encyclopedia Eorzea II as well. Pre-ordered from my iPad, which was on my home internet, which is what I have always done. /shrug

I'm going to have to remember not to buy stuff, I guess; I'll also have another reason to remain subscribed to Wow.

It makes no sense to do this to a player, who is subscribed to the game.

Is the security "token" a goofy thing, like with Wow? I refuse to use that with Wow, since people have had trouble with it if a level of authorization is down (or if something is wrong with their phone, or what not.) Also - since we are now on the BFA expansion, while the only problem I ever had (from a probable web trojan, from wowhead or something) was during the Burning Crusade expansion (so eons ago, with Blizzard nearly instantly giving me back the account, as well as all items), it doesn't seem to have a point.

Yeah, I just read about the FFXIV one:

You need to write down an "emergency removal code", in case something goes wrong/you can't access your phone.

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Originally Posted by Kuzulo

It makes no sense to do this to a player, who is subscribed to the game.

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Really, the main issue is that they make it sound scarier than it really is. "Temporary suspension" makes it sound like you've been banned for doing something wrong or something, but really it should just say that your account was "locked." All you actually have to do is reset your password, and it immediately unlocks. And as was mentioned, if you use a token, you will avoid this entirely. If they could update the translation of the email text to use more helpful language, it'd avoid this sort of shock factor.

That said, I do recommend the one-time password solution anyway, since it also gives you a free teleport destination in-game. I would also recommend storing your emergency password in a password vault like LastPass or something like that (and using a service like that in general to have unique, secure passwords for all your online services).

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Originally Posted by Cincierta

However I don't have a security token, only since I've never really felt the need for one.

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Get one. Usually people see the need for it when it's too late. The security token makes it significantly more difficult for someone to hack your account. It also reduces the chances of being flagged for suspicious activity. It's free and is only a small extra step for logging in. The security token is a preventive measure so it works best to get it before you run into account related issues.

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Originally Posted by Penthea

It's free and is only a small extra step for logging in. The security token is a preventive measure so it works best to get it before you run into account related issues.

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https://i.imgur.com/kN430io.png

Time to file that refund. :cool:

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Originally Posted by Anzaman

https://i.imgur.com/kN430io.png

Time to file that refund. :cool:

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Well, it's free if you have a smartphone. Or if you're willing to run a smartphone emulator.

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Originally Posted by Risvertasashi

Well, it's free if you have a smartphone. Or if you're willing to run a smartphone emulator.

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Yeap, costs nothing but hard drive space if you use the mobile version.

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Originally Posted by Risvertasashi

Well, it's free if you have a smartphone. Or if you're willing to run a smartphone emulator.

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Aye, I know about the smartphone app - was just joking around.

Back then my phone didn't support said app, and didn't want to run emulator, so grabbed physical one. Now it's sitting happily next to another security token.

I went with a physical token simply because my phone comes with me everywhere. My security token doesn’t leave my room, so I’m unlikely to lose it.

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Originally Posted by Penthea

Get one. Usually people see the need for it when it's too late. The security token makes it significantly more difficult for someone to hack your account. It also reduces the chances of being flagged for suspicious activity. It's free and is only a small extra step for logging in. The security token is a preventive measure so it works best to get it before you run into account related issues.

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Been gaming for over two decades across just about every mmo known to man. Never been hacked. I don't run anti-virus either and only scan my computer if I realize I have a reason for concern. You don't need something to protect you from being hacked so long as you aren't an idiot that goes to sites you shouldn't visit or opens attachments in your emails. It's just an extra thing to get in your way.

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Originally Posted by Rhysati

Been gaming for over two decades across just about every mmo known to man. Never been hacked. I don't run anti-virus either and only scan my computer if I realize I have a reason for concern. You don't need something to protect you from being hacked so long as you aren't an idiot that goes to sites you shouldn't visit or opens attachments in your emails. It's just an extra thing to get in your way.

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Unfortunately that isn't always enough to protect yourself. I know people who got hacked and didn't ask for it with silly behaviour or habits. You're less likely to if you're careful, but it doesn't eliminate the possibility.

Do what you want of course. It's your pc and your account.

I deal with dual factor security tokens in my day job... So I specifically do not want to do it in my free time. The getting password locked just from logging in on a new device or location is annoying. I also play on multiple systems so trying to drag a security token around and having to find it or risk loosing it just because I'm in a differnt place... Also annoying. ...
Also what is there to hack for in this game? Unless your trying to be mean and delete characters, playing as another person does not have much benefit

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Originally Posted by Blindheart

Also what is there to hack for in this game? Unless your trying to be mean and delete characters, playing as another person does not have much benefit

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Gil sellers can benefit greatly from hacking the accounts of wealthy players by selling the stolen gil to other players.

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Originally Posted by Anzaman

https://i.imgur.com/kN430io.png

Time to file that refund. :cool:

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Wow, what a ripoff, I paid like $4 USD for my PHYSICAL Blizzard authenticator. I'd like to assume overseas shipping is free with a pricetag like that

I wish this game had a fingerprint reader like many smartphones have, this way there would less annoyance when using credentials for whatever, including logging into the game!...


The problem might have occurred if you first entered the wrong password in the online store and then had to enter the same password you use to play the game, Square Enix's online security must be as strong as the spaghetti code used in the game!...

That exact thing happened to me when I logged into the store I had logged into from my PC before to pre-order the Encyclopedia. When I went to log in a few minutes later, my account was flagged for "suspicious activity" and I had to go change my password.

I gave them a piece of my mind over the CS support e-mail. I will NOT be forced into using their shitty security token. The hoops you have to jump through if you need to remove it or transfer to another phone are just not worth it.

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Originally Posted by TaleraRistain

The hoops you have to jump through if you need to remove it or transfer to another phone are just not worth it.

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You just need to make sure to jot down the Emergency Removal Password. The hoops you have to jump through are if you misplace that and they have to verify your identity.

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Originally Posted by Dustytome

You just need to make sure to jot down the Emergency Removal Password. The hoops you have to jump through are if you misplace that and they have to verify your identity.

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Which you need to log into the SE site and track down the spot for and be aware that you even need to have that before you actually end up needing to remove the token. The WoW token allows you to access all this information from the app itself, so you can keep a picture or jot it down before you transfer phones or attempt to remove it. It was very easy to transfer this when my hubby and I unexpectedly upgraded phones a couple of weekends back. It took a call to SE on the next business day (because of course why have weekend hours in a game that runs 24/7) to get his token removed.

It's bad customer service blackmailing your customers into using your non-user-friendly token by taking actions like this when they don't utilize it. In my instance, I didn't even type my password incorrectly. I just logged in. This sort of security measure for logging into a new device is invasive and needs to be something I opt into, as I told SE, not something they try to force on me.

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Originally Posted by Rhysati

Been gaming for over two decades across just about every mmo known to man. Never been hacked. I don't run anti-virus either and only scan my computer if I realize I have a reason for concern. You don't need something to protect you from being hacked so long as you aren't an idiot that goes to sites you shouldn't visit or opens attachments in your emails. It's just an extra thing to get in your way.

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That is a mistaken assumption to make. Perfectly legitimate areas of the Internet rely on advertising. Advertising platforms are a vector for infection. Perfectly legitimate sites also can be hacked and your visiting that site, which would normally be safe, can put you at risk for anything a nefarious actor injects into the website to expose visitors to.

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Originally Posted by Rhysati

I don't run anti-virus either and only scan my computer if I realize I have a reason for concern.

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Just curious, but if you don't have anti-virus software, how do you scan your computer? :D

And without anti-virus software, how do you know something isn't running in the background without your knowledge since there's no software checking/alerting you of that?