Reactivation doesnt work!

When I try to reactive my character at the moment the webpage says:

An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 105)

I did set up my subscription-plan weeks ago, and now it still says that my service is cancelled.
Ive checked my clickandbuy information, and everything is in order - it should work to just press the "reactive" button, but the site gives me this error code instead....

Need some help!! =(

Having the exact same issue with one of my accounts. One was billed properly and is OK, but the other is giving the very same error (105) and all options were cancelled even though they were reactivated like a week ago.

Are you sharing click and buy account with other games or accounts too?

No, I just have one character, and FFXIV service.....cant find any information about this error?
I just wanna play, but i cant because of this crap!! ><;

Yep. I couldn't find info about this error too. I believe it's related to C&B because i also got an error when trying to update it (had to unregister and re-register to successfully update it).

I'm already expecting SE account management system and/ot C&B emergency maint very soon...probably when support service become live and they become aware of this issue.

My mom is also very pissed with this because she was playing when they booted her and cancelled her options.

This worked fine with my account and my wifes account I'm getting this same error.

An error has occured
Please confirm the status of any relevant options and then try again
For details, please contact the Square Enix Support Center
(Error code: 105)

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Now this is going to piss me off if this doesn't get resolved ASAP
I'll try and call the support center but knowing FFXI support being FULL ON CRAP I hope this wont be the same...

I hope one of the reps can see this and check directly.

Please don't give me crap saying I can't pay with my click and buy account I made just for FFXIV to pay for 2 accounts (mine/wifes) I have enough funds in my bank and I already verified the account, and payment worked for my character and why not my wifes!?!?!?!?

Man this is so backwards.... I have no problem being nice guy all the time but crap like this really disappoints me

I'll try setup crysta payment for my wifes for now using my paypal but this is so stupid... why can't I use same payment method for both

If its Click and Buy issue I say they suck big time!!!!
I hope to see this fixed by my next payment - got 3 month option and saw rep post about alternative payment options so I hope I can pay just like I have been doing for 8 years in FFXI without any problem....

--- EDIT: Crysta payment worked but FYI for those that tried click and buy and couldn't pay and got same problem above and trying Ultimate Pay > Paypal as soon as you pay though paypal and approved it wont show the crysta amount you purchased but if you go to FFXIV payment options it will still let you complete payment with crysta.

--- EDIT2: Fixed one part since I said s*** when I shouldn't of. Waking up to feed baby at 5 AM then wife waking up at 6 AM to play FFXIV while I'm sleeping and waking me up since her account got cancelled isn't really a good way to start a Friday morning....

Very same issue of mine, Reinheart. My billing worked properly but hers doesn't.

Quote:

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Originally Posted by Lienn

Very same issue of mine, Reinheart. My billing worked properly but hers doesn't.

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Try paypal through ultimate pay for hers, worked for me but again this is so backwards... must be Click and Buy issue not allowing multiple payments on same service for different accounts...

I can't. Only C&B is availble here. I so wish this was just like FFXI...never had billing issues there.

I had the same problem when I tried setting it up for 180 days, but when I did the 30 days it went through no problem.

bumping this thread - this needs to be resolved for some people.

Mines fixed but it's temporary fix until the new payment options are available, would be nice what the new payment options they are planning to use ahead of time also so we know what options we may have in near future... if direct payment then it's all good, if another crap 3rd party which people never heard of then /facepalm

Had the same problem. Go to the clickandbuy official website. Login with your stuff you used when you selected clickandbuy as your payment method. Once you're logged in you should be on the account page. If not click on the account page to get there. There is a big notification area right in the middle of the page. If there is any issue with your clickandbuy account it will tell you there. Mine was suspended for some reason so I called the number (very little waiting period) tech filled me in and I followed solution. After that I went back into my FFXIV account settings and was able to reactivate my poop.

I had the same problem. But even worse when I tried to buy Crysta instead, Ultimate Pay denied my card. So, I ended up having to use a family members card to buy Crysta with, even though there's nothing wrong with my card according to my bank. Given my problem, I'm not sure this is entirely the fault of Click and Buy alone as much as I'd like to blame them. Did anyone else have similar problems?

Quote:

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Originally Posted by Rika_Lunalei

I had the same problem. But even worse when I tried to buy Crysta instead, Ultimate Pay denied my card. So, I ended up having to use a family members card to buy Crysta with, even though there's nothing wrong with my card according to my bank. Given my problem, I'm not sure this is entirely the fault of Click and Buy alone as much as I'd like to blame them. Did anyone else have similar problems?

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Check your account status on the official clickandbuy website. Your stuff might have been suspended like mine.

My husband and i have been trying to fix our accounts for awhile now. For Click and Buy, you need to make sure you confirm your account on their website. We had to do the confirmation(or making your account verified, if you wanna get technical) where they charge your credit card, or bank account a dollar amount between $1.00-1.99 (and make sure when you enter the dollar amount on their site you ONLY put in the CENT amount. No decimal, and no 1, or you'll have to do the whole process over again. Since the $1. is automatically set for you.) As soon as we verified the account we were able to reactivate our characters.

And according to Click and Buy, the error is the fault of square enix putting a cap on the amount you can spend at a time (when we spoke to SE, they blamed ClickandBuy saying 105 is their error and they had no idea what the error was for).

Oh, also. There is a chance you'll have to call your credit card company or bank after Click and Buy does the charges. When they charged my card, they suspended my card until i called to verify i knew about the charges that were made since the company is based in Europe.

Quote:

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Originally Posted by Rumari

And according to Click and Buy, the error is the fault of square enix putting a cap on the amount you can spend at a time (when we spoke to SE, they blamed ClickandBuy saying 105 is their error and they had no idea what the error was for).

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.....lol blaming each other

So one blaming another and we get screwed...so nice. :/

Support at click and buy told me max se allows you to spend in 1 day is $50 so thats probably where a lot of the issues are coming from.

Yo!
My account has been suspended by clickandbuy, and the info says I have to contact them by tele or email.
Are you telling me I have to wait over the whole weekend before they help me fix this CRAP!!?

I had a similar issue with C&B i had more than enough for a 3 month stretch on my account but on the day i got an email saying my account was shutdown due to there being problems with my billing infomation i tried multiple times to re activate it but the only thing that worked was selecting the 1 month plan after multiple tries.

SE just give us the option to pay you directly in future it will save so much time and hassle that people just dont need

We need some SE reply here ASAP with some urgent countermeasure about this. Makes no sense start billing when customers are unable to actually pay. :/

I dont get this, theyve charge my account, but I cannot confirm the credit card anywhere!? Worst webpage I have ever been on - craaaaap!! OMG, Im so pissed of atm!! ><;

I've also had these same problems and error code 105 appear when trying to reactivate my characters after having already set up payment methods nearly a month ago. I got the error when trying to sign up with a payment over $50, but it worked fine when signing up with a payment less than $50, so it definitely seems like the ClickandBuy spending cap mentioned earlier was my problem. Hopefully that can solve some of the issues people are seeing.

Remember you can set spending limitations for click n buy... that's what happened to me for those that don't have dual account issues.

I couldn't find cap info at C&B site...what is this cap...50/month? Also, where can i increase this cap?

Settings tab far right at the top oragne bar after you login. Then 7th down on the left grey bar for spending limit and access control. Then you can set your spending limit there.

Quote:

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Originally Posted by Rhylee_Mau

Settings tab far right at the top oragne bar after you login. Then 7th down on the left grey bar for spending limit and access control. Then you can set your spending limit there.

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Mine's marking 0.00 there...thought it was optional...like in case i wanted a limit, just like they restrict payments from adult sites too...more like a parental control. It worked for you when you added a cap there?

Quote:

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Originally Posted by Lienn

Mine's marking 0.00 there...thought it was optional...like in case i wanted a limit, just like they restrict payments from adult sites too...more like a parental control. It worked for you when you added a cap there?

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I set it for what FFXIV will charge me + a little more to account for exchange rate difference. Just try it, wouldn't hurt right? Put $100 if you worry...

Quote:

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Originally Posted by Rhylee_Mau

I set it for what FFXIV will charge me + a little more to account for exchange rate difference. Just try it, wouldn't hurt right? Put $100 if you worry...

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Indeed. Will give it a try.

This thread is kinda old unfortunately the problem still exist~

Error 105 is not C&B issue only as SE claims.
I've picked up the new payment option - debit/credit card and still received that error.
When tried contacting support centre they just told me its C&B issue even tho I did mention Im not using this service. I never did. When I registred the game i've picked crysta. Didnt touch C&B EVER. (nice help there SE). This error doesn't make any sense and I dont see any explanation for its existance.

I also tried unregistering my card and reregistering - I couldn't - error 601. A few mins earlier I could register that card so what's going on? Also tried registering other cards but always same error, oh well.

Either way, I was forced to use crysta and ultimate pay- no problem with that. Glad I could or else I'd be screwed. Cheers~

Getting the same error as Pancakes (error 601). Can't re register and am also using the new payment option of debit/credit card.

Today after trying and failing to log onto my FFXIV account I checked my email to find the following:

Dear silvanesti,

Thank you for using the Square Enix Account Management System.

Due to a processing error with your payment method, all continuous options for the following service account have been cancelled. The details are as follows.

Date: 02/05/2012
Payment Method: Credit Card/Debit Card
Service Account Name: FINAL FANTASY XIV
-------------------------------------------------------

To reactivate automatically continuous options, please select "Reactivate" from the relevant service account's Options List.
-------------------------------------------------------


I was previously using the click and buy system with no problems at all. However when the new payment option of debit/credit card came out about a week ago, I switched over to that. I didn't experience any problems at the time of changing payment options until today.

As the email instructed I followed the steps to reactivate my character. All works well up until the point where I enter my card details. I get a little processing animation like its checking my details then this :

http://i569.photobucket.com/albums/s...rorCode601.jpg

So now basically my account has been deactivated, I am unable to reactivate it with a credit card that I know is fine, I have no idea what error code 601 pertains to, and I have been unable to find anything about anyone from the S.E Support Center having fixed this issue.

I know I am not the only person with this issue, so I am hoping that someone knows what is going on, and can shed some light on the situation.

I would appreciate any information you guys can give me on the problem.

Sil~

Quote:

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Originally Posted by Pancakes

This thread is kinda old unfortunately the problem still exist~
I also tried unregistering my card and reregistering - I couldn't - error 601. A few mins earlier I could register that card so what's going on?

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I had the same problem (error 601) with my debit card. Contacted SE support. Was given an answer that my country is not listed in the region, so, cannot pay. [Was searching for solutions whole night - re-registered card, phoned bank - cant even post on lodestone to require help from community ~_~]
I later on (next morning) tried with my father's credit card. Payment gets through with no problem. =o=""

Oh congrats^^. I am glad that you got something to work out. It's a pity though that SE support couldn't give you any helpful information.

I've been trying all day to fix it, but no luck at all. I actually started looking at other MMORPGs to play... Was just checking out Tera.

Anyway thanks for the info.

I just tried using a different credit card, but when I try to register it I get the same (601) Error Code... fail.

I contacted support center concerning error 601 as well and this is what I've got:

"If you get error 601 when registering your bank card, please ensure all the details in your Square Enix account (name and home address) match the billing information of your bank card. It is essential that this information is identical."

So thats why I couldnt use somebody's else cards however I was receiving this error with my own card as well. I suppose you are in the same situation but perhaps this is where your issue lies~ If no then maybe just go back to C&B?

my girlfriend is still getting this error

seriously

what the fuck square enix

my gf has had added time under the new payment plans before, and it took her like a week to finally get through using ultimate pay, never having been able to add time directly due to the 601 error. now she tries again, ultimate pay is blocking her card (which is obviously fine as she has used it before), and she is still getting 601 errors months later

i gave her the info for the card that i MYSELF am using and it's getting the 601 error for her

this crap needs to be cleaned up before 2.0 hits. for your own sake.

maybe the 601 error is our fault somehow, but seriously, clean up that damn billing account site. it is atrociously bad.

Well sh!t... the problems is back & making a mess once again.
Wth is up with this damn payment stuff?

I never had any problems using my debit-card before,
now im also getting error code 601 (for my other account)
and still no reply to my other thread or any news regarding this.

Come on GM Reps or w/e, start to investigate wth is going on.

Edit: (2012.08.04)
Well i tried my click & buy account (got it unblocked)
And when trying to pay with C&B from SE's Account management site...
it refuses & gives me a fantastic new error message...
An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 401)

SE... kiss my ass, yes... KISS MY ASS!
fix the damn payment crap issues.
I never had so much trouble before in my life.

now my second account is well...dead.

Amazing i managed to pay with my normal debit-card for my main account 1 month back,
but now i cant because... you tell me, you're the one handling the payment service.
And i payed with same debit-card previous month on my second account...
Do you actually want us to NOT play your game?

This is quite nice. I've convinced some of my friends to start playing FFXIV. They bought the game without any issues but when trying to add the char option they get Error Code 601.

They have been charged for the game without issue but they can not create a character to play... Well played SE... Well played.