"Fatal DirectX Error 11000002" or computer lock-up

Hi,

In the last month, I have been increasingly hit with this problem to the point where I can hardly play the game anymore. I had these problems in the past but never that long with this many crashes - back then it always disappeared by itself

One of the following will happen every few minutes now:
- "Fatal DirectX Error 11000002"
- The screen turns a random colour, the sound loops and I have to hard-reset the computer
- The screen turns black and I have to reset the computer

SE Support told me to post my details here for the developers to help - a bit strange but ... well, I really need someone to fix this as right now I am paying for a game I cannot play.

Things I tried:
- made sure no other applications (browsers, chat, music players) are running in the background.
- changed from Windows 8.1 to Windows 10 Creator's Edition (fresh install, no update)
- used Nvidia Geforce Experience to set to recommended settings and then lower and lower.
- uninstalled Geforce Experience.
- tested the last 5 or 6 Nvidia drivers
- changed from "windowed borderless" to "fullscreen
- tried the pre-set graphics settings 'desktop - high'and 'desktop - standard' as well as 'laptop - high' and 'laptop - standard'
- changed to DirectX 9

Cheers,
Zos

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This (and other crashes) happen for quite a lot of people recently. I'm suffering from them myself and haven't found any solution yet (I've tried basically everything, from hardware diagnosis to completely reinstalling Windows - see also my last post in http://forum.square-enix.com/ffxiv/t...-CRASHES/page2).

From what I've gathered it seems to be GPU/driver related for most people.

AMD actually has fixed something in their latest drivers after getting user reports of this error: http://support.amd.com/en-us/kb-arti...ase-Notes.aspx

So I wrote to Nvidia using http://surveys.nvidia.com/index.jsp?...f07694a40f8ac6 - I suggest you do the same, the more reports they get about this, the likelier they will actually look into it.

Square Enix is unfortunately not providing feedback to the issues submitted in this forum (aside from randomly moving them to "resolved" even if they are not).

Is there anything on your Windows' event logs?
Is your card overclocked? I've heard of issues with FFXIV and overclocking.

Hope it gets fixed!

I had to disable windows 'game mode', turn off all overlays, and (I'm on an AMD card so I don't know if this will help you) turn on gpu scaling.

It is still a thing for me also and I am on GTX780. Why Square-Enix can't take this and let Nvidia know is beyond me.

Quote:

---

Originally Posted by PharisHanasaki

Is there anything on your Windows' event logs?
Is your card overclocked? I've heard of issues with FFXIV and overclocking.

Hope it gets fixed!

---

At least for myself I can say: if I run the card in debug mode (= without the factory overclocking from ZOTAC) I still get the same amount of crashes. Also when I swap out my 1080 Ti with my old 980 Ti.

I've disabled AA for now and enabled Occlusion Culling which seems to help against this specific crash (I'm getting "An unexpected error has occured…" far more often than the on described in this thread and nothing I've tried has helped for that – I'm sure they are related though).

I'd love to know what exactly AMD has fixed in their latest driver, might give those of us on Nvidia a clue.

The ridiculous thing is I've just gotten the Stormblood Collector's Edition and three months of play time (should've run the benchmark first so I'd known of these crashes, but I ran the game fine 1 1/2 years ago). Square Enix doesn't even seem to care about this even though quite a lot of people suffer from it. :/

I rather abruptly started getting "An expected error has occurred" with extreme frequency today, and I really don't understand why.

I've tried a ton of different suggestions to no avail, so I think I'm just going to stick with DX 9 until it gets resolved.

Thank you for the suggestions. :)

The Windows event logs do not show anything unusual here and I decided against overclocking my system, it used to run nicely with full details until recently.

Will try the idea with disabling the game mode next, maybe it helps.

I seem to have fixed this issue for me. After checking the GPU statistics in Afterburner I noticed that my card has been voltage-bound quite a few times. So I unlocked the voltage slider and set it to 100% (if you have decent cooling this won't hurt but I'd still check the temperatures after doing that).

Two effects: One, my card boosts even higher (up to 2075MHz (2025MHz before), which is pretty high for a 1080 Ti). Second, it's actually cooler than with lower voltage. I can't really explain it myself, but there are posts on hardware forums describing why too low voltage will actually run the card hotter when it's overclocked.

I've run the Stormblood benchmark for 6 hours straight now at the highest settings and had zero crashes – I'd normally crash after 10 to 15 minutes in that.

I guess the issue here is that ZOTAC put such a high clock offset on my card that the voltage is too low when boosting – resulting in this crash. I haven't tested with my old 980 Ti yet, but I'm guessing it would have the same effect there. Maybe some kind of bug in the recent Nvidia drivers that cause the cards to try and go beyond the voltage limit causing a crash or something.

So if you want to, try that too. You have to unlock the voltage slider and the voltage monitoring in the Afterburner settings before you can change the value.

I don't yet know if this also fixes the other crash I've been experiencing (the one which lists the game's .exe over and over) but I'm crossing my fingers.

I'm currently on driver 382.53 which has been very stable for me in other games.

Quote:

---

Originally Posted by FromTheInternetz

snip

---

I am going to try this when I get home. Thanks for the find.

Quote:

---

Originally Posted by Velhart

I am going to try this when I get home. Thanks for the find.

---

Good luck! :)

I've made a separate thread as well so other people will see it: http://forum.square-enix.com/ffxiv/t...n-Nvidia-cards

Benchmark still running without issues – I actually read the time wrong before. Has been running for 6 hours (7 now, actually), not 4. :D

Quote:

---

Originally Posted by FromTheInternetz

Good luck! :)

I've made a separate thread as well so other people will see it: http://forum.square-enix.com/ffxiv/t...n-Nvidia-cards

Benchmark still running without issues – I actually read the time wrong before. Has been running for 6 hours (7 now, actually), not 4. :D

---

Did not work. Another crash

I won't say it is fixed but I could play for 6 hours straight yesterday after making the following changes:
- disabled Windows 10 game mode
- disabled AA
- enabled Occlusion Culling

Maybe this helps other people as well.
And now I am thinking we could create a master list with things to change when you get this error - since different things seem to help for different systems ...

Quote:

---

Originally Posted by Velhart

Did not work. Another crash

---

Sorry that it didn't work for you. :/

It definitely helped with my system though – I left the benchmark running over night, haven't had a single crash in like 17 hours now. It's definitely an issue where there's no single fix for everyone (otherwise AMD owners wouldn't have the same problems).

Did you already try some of the other suggestions? Specifically:

- Disabling any overlays (like Discord, RivaTuner Statistics Server (comes with Afterburner, so you might want to uninstall that if you just installed Afterburner to lower the voltage – sorry, forgot to mention that))
- Setting the card to "prefer maximum performance" in the Nvidia Control Panel (you can also do this via a profile just for FFXIV so it doesn't apply all the time)
- Running the game in fullscreen

Quote:

---

Originally Posted by Zoser

[…] And now I am thinking we could create a master list with things to change when you get this error - since different things seem to help for different systems ...

---

Aside from those three things, I personally also:

- Tried disabling my CPU overclock
- Reinstalled Windows
- Disabled game mode, streaming and all the other stuff that came with the Windows 10 CU
- Reinstalled the game (copied over an installation from a friend who has no crashes so I can ascertain that I don't have any corrupted files)
- Tried turning down the graphics settings to the lowest possible
- Uninstalled Dropbox since the current version has an issue under Windows 10 where it floods the event viewer (see https://www.tenforums.com/software-a...0-entries.html)
- Tried running the game under admin mode and Windows 7 compatibiliy mode
- Checked my RAM with MemTest86
- Switched out my 32GB RAM with a 16GB kit
- Tried several different Nvidia drivers (basically all that officially support my 1080 Ti) with several different configurations
- Tried disabling G-SYNC
- Tried connecting my monitor over HDMI instead of DisplayPort
- Checked all my system temperatures under load (all way down in the green, I have very good cooling and even applied liquid metal to both my CPU and GPU die, so I wasn't expecting issues there anyway)
- Switched to my old GPU (a 980 Ti – had the same issues, although it was also quite heavily factory overclocked, so my voltage increase might have helped there too)
- Updated my Mainboard BIOS to the newest version
- Installed all the current Visual C++ runtimes (you could do it manually, but I used https://www.sereby.org/site/All%20in%20One%20Runtimes)

This is really irritating, two day's gaming without crashes - and now they are back. :(
Yesterday morning I could do the Menagerie three times without a single crash and a few hours later it crashed several times in one attempt.
And I was really careful to change nothing in the OS - never touch a running system and so on ...

The latest response:

Quote:

---

Response By Email (Josh) (08/01/2017 11:59 AM)
Hi ???,

No updates on this yet, the QA and dev teams are still investigating it. These types of issues take time.

Josh
NVCC

---

So uhh hey FFXIV reps. Any chance you may want to at least....at least acknowledge this apparent issue?

Admittedly I am yanking Nvidia's arm constantly. I am getting these crashes during progression in raids and it is no fair that my group has to deal with this.

See now not all people with these cards are having problems, which leads me to believe for some of you guys it's a hardware problem.

And there is a difference in the brand of card you buy. Zotac/XFX and a few others, it's best to buy their stock card as their cooling is and voltage regulation is not always there. Sure they may release a few good products, but they're mostly trash. MSI /ASUS / EVGA use a higher grade cooling system and components. MSI will tell you on their website that they're using military grade caps and VRMs, which these things do make a difference, especially in factory overclocked versions. Alot of the cards from the latter three have much better cooling,HQ components, and are usually speced to draw in a little more power than the others. My experience (and others) point to much more stable operation with these. An old ASUS 980 I had actually ran cool enough in some situations that the card would completely cut off the fans. Kinda freaked me out when I saw this, but this is a feature built into that card given the HSF on that is really good.

Quote:

---

Originally Posted by Xeon

See now not all people with these cards are having problems, which leads me to believe for some of you guys it's a hardware problem.

And there is a difference in the brand of card you buy. Zotac/XFX and a few others, it's best to buy their stock card as their cooling is and voltage regulation is not always there. Sure they may release a few good products, but they're mostly trash. MSI /ASUS / EVGA use a higher grade cooling system and components. MSI will tell you on their website that they're using military grade caps and VRMs, which these things do make a difference, especially in factory overclocked versions. Alot of the cards from the latter three have much better cooling,HQ components, and are usually speced to draw in a little more power than the others. My experience (and others) point to much more stable operation with these. An old ASUS 980 I had actually ran cool enough in some situations that the card would completely cut off the fans. Kinda freaked me out when I saw this, but this is a feature built into that card given the HSF on that is really good.

---

Maybe, but I've defaulted to stock voltage and have water cooling. I had no crashes prior to 4.01.

Quote:

---

Originally Posted by Xeon

See now not all people with these cards are having problems, which leads me to believe for some of you guys it's a hardware problem. [...]

---

I was considering that possibility as well but much like Dominic, I have been using this card before 4.x without problems and - more importantly - SE support admitted to me that this was a problem their developers were looking into and to keep an eye on the forums.
Also I find it unlikely that a hardware problem would affect only one game ... which appears to be the pattern here.

SE could really clarify things by making a statement here either way.

Quote:

---

Originally Posted by Zoser

I was considering that possibility as well but much like Dominic, I have been using this card before 4.x without problems and - more importantly - SE support admitted to me that this was a problem their developers were looking into and to keep an eye on the forums.
Also I find it unlikely that a hardware problem would affect only one game ... which appears to be the pattern here.

SE could really clarify things by making a statement here either way.

---

I took the OC off of my RAM. It's 2133 but was running XMP for 3000. It has been fine so far, but other changes I've made have resulted in supposed fixes only to crash again days later. If it lasts a week then I'll be tentatively convinced. As to how this ram speed could be related to code in 4.01...I have no idea.

If you're using OC RAM and think you'll lose alot...you won't. The tl;dr of the following link is a 2% difference to non-OC. That's hardly a difference worth the hassles of crashing. I still get the same framerates in XIV, as my system is overkill for it in the first place. https://techbuyersguru.com/gaming-dd...vs-16gb?page=4

Quote:

---

Originally Posted by Xeon

See now not all people with these cards are having problems, which leads me to believe for some of you guys it's a hardware problem.

And there is a difference in the brand of card you buy. Zotac/XFX and a few others, it's best to buy their stock card as their cooling is and voltage regulation is not always there. Sure they may release a few good products, but they're mostly trash. MSI /ASUS / EVGA use a higher grade cooling system and components. MSI will tell you on their website that they're using military grade caps and VRMs, which these things do make a difference, especially in factory overclocked versions. Alot of the cards from the latter three have much better cooling,HQ components, and are usually speced to draw in a little more power than the others. My experience (and others) point to much more stable operation with these. An old ASUS 980 I had actually ran cool enough in some situations that the card would completely cut off the fans. Kinda freaked me out when I saw this, but this is a feature built into that card given the HSF on that is really good.

---

Except both FFXIV on customer support lines at least and Nvidia (who I have been working with and they were able to create the issue on their end), on top of that everyone going out at around the same time. I highly doubt it is my hardware. This does not happen on any other PC game I play.

When I tried to yank their arm a bit and reminded them that the game does not appear on Experience either:

Quote:

---

Response By Email (Josh) (08/10/2017 12:08 PM)
Hi ???,

Everything that is going on for this bug right now is internal only, i cant share anything other than we are still looking into it.

The game might not be detected in GFE due to the expansion, id have to check with the GFE team on that now.

Josh
NVCC

---

having the same problem, i use a gtx1070.

Quote:

---

Originally Posted by Xeon

See now not all people with these cards are having problems, which leads me to believe for some of you guys it's a hardware problem.

---

I doubt that's the case. When looking around after suffering these problems myself recently, pretty much the only game that gets mentioned in significant volume where this complaint is concerned is Final Fantasy XIV, and usually all of the complaints are fairly consistent: That this is a problem that is only occurring with FFXIV in particular and does not tend to occur with other games that people run on their systems, especially after people have pursued almost every conceivable method of troubleshooting possible. What's even more perplexing is that these problems are occurring in greater frequency with newer updates whereas, beforehand, for those of us that have been playing since 2.0, we've hardly ever or never once suffered client/GPU crashes like this.

Think I've the same problem, which has started from last night, turning down graphics and returning to dx9 will delay the crash, but not stop it from happening. Monitor blacks out and GPU fan goes from slow to 100% speed suddenly. Temperature was mid 60Cs at worst. Occurs at both times of stress and doing minor things like checking retainers at an inn.

Quote:

---

Originally Posted by Leadleaf

Think I've the same problem, which has started from last night, turning down graphics and returning to dx9 will delay the crash, but not stop it from happening. Monitor blacks out and GPU fan goes from slow to 100% speed suddenly. Temperature was mid 60Cs at worst. Occurs at both times of stress and doing minor things like checking retainers at an inn.

---

Are you really sure this happens to you in DX9 mode? It would be good information and something to add to the list and send to NVIDIA, definitely. Error report, screenshots, hardware info, anything.

And another update I found this morning. Good and bad news at the same time.

Quote:

---

Response By Email (Josh) (08/10/2017 03:19 PM)
Its still being tracked on our side, and we are working on getting more info from the developer now. Could be awhile before we narrow in on a fix unfortunately.

Josh
NVCC

---

Quote:

---

Originally Posted by Velhart

And another update I found this morning. Good and bad news at the same time.

---

Thanks for keeping us informed. This is very strange altogether.