Stormblood Early-Access Code Invalid

So a few hours ago I've received the Stormblood Early-Access code in my email, I've done as the instructions have said, to go to the early-access code section on MogStation and type it in there. I've done that, and I've quadruple-checked to make sure I'm typing in the code correctly, but each time it says that my code is invalid. I don't know if this is just me, or if it's some error.

I got the same I'm thinking it's still too soon to put it in. When they did heavens ward I had the same issue and then placed it near released date with no problems.

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Originally Posted by PelhiJells

So a few hours ago I've received the Stormblood Early-Access code in my email, I've done as the instructions have said, to go to the early-access code section on MogStation and type it in there. I've done that, and I've quadruple-checked to make sure I'm typing in the code correctly, but each time it says that my code is invalid. I don't know if this is just me, or if it's some error.

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I am almost 99% positive that it is too soon to input your code. There will probably be some kind of official announcement on Lodestone that will let you know when you can use it. I am sure the code is valid so I wouldn't worry too much about it.

How do you get the code for mogstation? I received a code for the redeem website then one for psn

I found this.

Not sure if that applies to all versions of the expansion.

You get a code by email that you have to enter on a website that is linked in the same email. That website will then give you a different code that you should enter on the Mog Station's early access menu.

I have entered in the code on my pre-order into the pre-order website and I have been emailed the codes for Mogstation/PSN which worked fine.

note:- you don't enter in the code you got on your recipt for pre-ordering Stromblood, that is entered in on the preorder website

I have not received any code yet. I pre-ordered on the PS4 on 25th January and have a confirmation email of that, but no code.

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Originally Posted by Nighthawk4

I have not received any code yet. I pre-ordered on the PS4 on 25th January and have a confirmation email of that, but no code.

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If you pre-ordered on the PS Store, it's automatic. You don't need to do anything as it's already linked to your account.

Thanks seekified, but it is not linked in MogStation. I assume I need a code to do that?

I have also checked my PSN Account, which lists the purchase of the expansion for £49.99 but no codes.

It seems I cannot purchase from the Square Enix Website.

This is because it connects to the old SE Accounts - on which my email address is no longer valid. There seems to be no way to change that.

The only help I can find relates to the new SE Accounts, for which the email address is correct.

Catch22 - the only one I can change is the one that does not need changing. The one that needs changing does not let me change it.

I just had the same problem. I did find out that if you copy and paste from the e-mail, it will not validate. You have to actually type the code into the box. I used the num pad for the numbers. Not sure if that matters, but you never know.

What worked for me:

1. I did not get an email with the code. I logged into my Order Status on the SE Store and clicked "Receive Activation Code".

2. I logged in at redeem.finalfantasyxiv.com/na and entered my code. I then chose my platform, confirmed my platform and was given my Early Access Code.

3. I then logged into Mog Station and entered the Early Access code under the "Pre Order Early Access Code" tab. I copied and pasted it from the previous screen and it worked just fine.

I've followed all the instructions to the letter and have received my early access code, but Mogstation refuses to accept it, telling me it's invalid. I'm seeing plenty of other people who are redeeming their codes and seeing it take effect, so I'm starting to get worried about this.

Yeah I'm having the same problem. Copy/paste my Early Access code won't work, and at almost a week now Mog Station is still reading it as invalid.

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Originally Posted by Deam

Copy/paste my Early Access code won't work

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Sorry if you already did this, but try typing it in manually. I remember reading somewhere (reddit?) that copy and paste didn't work for someone, but typing it in manually did. Hope this helps!

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Originally Posted by worldofneil

Sorry if you already did this, but try typing it in manually. I remember reading somewhere (reddit?) that copy and paste didn't work for someone, but typing it in manually did. Hope this helps!

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Sorry, I was rushing a bit. I meant to say I had- I manually typed it in first, I tried copy/pasting, I tried doing it with my phone as well. No dice! I'm starting to get a little worried about it now, since I'm the only one in my FC who hasn't been able to redeem it.

I think I'm the only one who preordered the Collector's Edition too though... I can't imagine that would make a difference, but who knows?

So it just came to my attention that APPARENTLY if you've purchased the base game on Steam, Early Access codes you get for ordering directly from Square may be different and may not work.

I bought the game on Steam a year ago, and this MAY mean that Steam users are unable to purchase the PC Collector's Edition without making a new service account. This might explain some things for anyone having trouble, meanwhile I've got a conversation with support to see if I can get this sorted out.


EDIT: Confirmed this is the case, at least for me. I'm working with Customer Support to try and fix this. Thankfully I've got the PS4 version to upgrade as well, and I can preorder via Steam, but I'm sorry for any other Steam users who made this mistake.

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Originally Posted by Deam

So it just came to my attention that APPARENTLY if you've purchased the base game on Steam, Early Access codes you get for ordering directly from Square may be different and may not work.

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Yes if you bought the game on Steam, you must buy all expansions on Steam, this was the same with Heavensward and does actually say this on the store page when purchasing Stormblood. Hope you can get it refunded okay!

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Originally Posted by worldofneil

Yes if you bought the game on Steam, you must buy all expansions on Steam, this was the same with Heavensward and does actually say this on the store page when purchasing Stormblood. Hope you can get it refunded okay!

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Yeah, the SE Store page does specifically say it right underneath the spot where you choose your platform/version and is highlighted in red:

"Notice: This product is not compatible with the Steam version of FINAL FANTASY XIV: A Realm Reborn. If you’ve purchased FFXIV: A Realm Reborn on Steam, then you must also purchase FFXIV: Stormblood on Steam to upgrade your existing account."

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Originally Posted by Darkstride

Yeah, the SE Store page does specifically say it right underneath the spot where you choose your platform/version and is highlighted in red:

"Notice: This product is not compatible with the Steam version of FINAL FANTASY XIV: A Realm Reborn. If you’ve purchased FFXIV: A Realm Reborn on Steam, then you must also purchase FFXIV: Stormblood on Steam to upgrade your existing account."

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Actually when I made my preorder, that wasn't there. I make a point to read that kind of text. It is there now however. Either way, I should at least be able to get the order cancelled and dealt with.

Still no sign of any codes from my PSN account.

I have an email confirming that I pre-ordered, but that has no codes.

I even tried going through the option of pre-ordering it again on PSN on the PS4, expecting it to say "You already ordered this", but it did not seem to be recognising that. Of course, I didn't complete the purchase a second time.

Also, I still can't pre-order the Mac version as my SE Account on the Order Site is the old one (with an invalid email address and no option to change that) and the new site does not offer any way to pre-order.

Finally tried on Amazon.co.uk, which is where I bought the Mac version of ARR/HW, but that does not yet list the Mac version of SB.


Edit - Correction.

I found a link to the UK SE site, pre-ordered the Mac version, got the instructions from the download page, got the code, used that to get the code for the MogStation page, used that and now have it listed as pre-ordered on my account in MogStation.

Still no idea how get a code to tell MogStation I have pre-ordered on PS4 as well.

Oddly enough, from the emails, SE seem to think I paid £29.99 whilst PayPal say I paid 50p. Any ideas what that means? Have I only been charged a 50p deposit or something like that?

Yeah Nighthawk4 it's a deposit that I think only Paypal asks for. I paid by card this morning but still not have confirmation email of that purchase. How long did it take for people to receive any email after ordering?

i got no email and i check see if my email where up to date they are. no code purchased on jan 25th from psn. i have a conformation email saying i preordered. codes should have been sent to same email....checked mog station no license for early access. checked all my emails again nothing. so I'm wondering did PSN people get the codes right away? i normally buy the physical copy of the game so I'm a bit unsure.