Horrible experience with GM

Ever since I have started playing FF14 I have heard horror stories about customer service through the GM's. Recently I made a mistake buying the wrong thing through the Red crafter Scrip vendor. Everyone told me not to bother trying to ask for help and they were right. It seems that for some reason there are so many restrictions on how purchase mistakes are forgiven that it may as well not even be existent. First the GM's told me (through automated response) that I would be able to get items from the same vendor for the same amount of currency that i spent. Then after almost a week later they sent me a letter saying oh sorry all of a sudden we can’t do the exchange. Absolutely infuriating.

I had already started spending my currency based on the fact they said they would be able to do the exchange. I have no idea why SE makes it so insanely hard to get help. Any other MMORPG has an understanding that for some reason SE lacks and it makes it seem like they could care less about problems as long as the sub remains active. I came from World of Warcraft in search of a better playing experience, and I have to say that they cared a lot more about their players.They actually respond in person to the problem and resolve the issue without hiding behind a bunch of rules that seems like a recipe for non-action. Considering that SE will only do an exchange one time (which is pretty sad) you would think they would do what it takes that one time. Yeah my suggestion is that SE gets a much better customer service experience. You have the subs to be able to afford this service that should be baseline but is sadly non-existent.

SE has never been one to molly-coddle their playerbase when misclick mistakes like that happen. It was one of the defining factors of FFXI Vs WoW back in the day.

Make a mistake in WoW: Complain to the GMs and get it fixed.
Make a mistake in FFXI(V): Learn from it and never do it again.

Wait, I can complain to a GM about eso I accidentally spent on AST boots instead of SCH boots??? Why didn't I know about this before? I can just get an eso refund like it never happened? I assumed it was my own fault for not properly reading the item description before I confirmed the purchase!

If you buy the wrong item you are pretty much screwed. There are no real refunds. There only appears to be a one time item restore function for something you accidentally dropped.

Myself I only have good experiences with customer support, having had issues with a software and a hardware token. Both of which were promptly resolved using chat support on the website.

It isnt hard to get help but sometimes the answer is just no. Like in real life we have to pay for the mistakes we make. Thats just how it is.

My biggest issue with the service is that it is all automated.Its like theres no staff on hand daily to work with the players that may have issues. And like I said before they had told me that it was all good, to drop the undesired gear, tell them the time\day it was dropped and the desired items would be mailed to me. Maybe if they didnt take a damn week to finally tell me oh sorry we messed up and now you're not going to get what you want, it would be a different story, but it did take them a week, and they did misdirect me and i started going a different way with my red scrips.Yes the initial mistake was mine, someone told me the new red scrip accessories\belt were meldable and i blew my load on them blindly.

Hell I even prepared for a no on the exchange. but i got a yes. Maybe if I had been able to interact with a GM this whole thing would have been a better experience even if the answer is no.Yes sometimes the answer is no in life. But even in real life you can get a refund and or exchange for "store credit" (which is what i was hoping) a hell of a lot easier than here.And in a game there is no loss of money on such a transaction

When you went to get the item, if you weren't the right class for it, it would have given you a confirmation window.
If you clicked the checkbox and confirmed, it's your own fault for not making sure it was the thing you needed.
All you can do is be more careful next time.

wow i ended up wasteing my lore on monk chest and i wanted maiming why cant they refund me?

lol i mained monk one week eairlyer so was my mistake live with it :P

Hahaha cry harder. It's not the GMs' fault you bought the wrong item. Own up to your mistake and get over it.

Yeah, it's not GM fault, but refund to buy the wrong item should be able to do! what's the difficult of a GM take away the wrong item from player inventory and return the amount of red scripts spent? maybe just two GM commands will fix your problem, but GMs only follow SE procedures they cant, for example, give you refunds even if they really want do it, the problem is above.
To be honest, I have good experiences with SE support too, but they have to improve a lot customer support. Listen players and what they can do for them.

(sorry for bad english)

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Originally Posted by Ayasaki128

Yeah, it's not GM fault, but refund to buy the wrong item should be able to do! what's the difficult of a GM take away the wrong item from player inventory and return the amount of red scripts spent? maybe just two GM commands will fix your problem, but GMs only follow SE procedures they cant, for example, give you refunds even if they really want do it, the problem is above.
To be honest, I have good experiences with SE support too, but they have to improve a lot customer support. Listen players and what they can do for them.

(sorry for bad english)

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That shouldn't be handled by the GM at all. If YOU buy the wrong item, it is YOUR fault. I've bought wrong items in the past both in the NPC shops and from the market board. Oh well MY mistake. I should not have to rely on a GM to fix my mistakes. There's even a confirm buying button when you get stuff from shops. Players don't need their hands held when they make a mistake like that, you even get a prompt saying 'Exchange Blah for Blahblah?' so it's only the player's fault for not bothering to pay attention.

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Originally Posted by Bacent

That shouldn't be handled by the GM at all. If YOU buy the wrong item, it is YOUR fault. I should not have to rely on a GM to fix my mistakes. There's even a confirm buying button when you get stuff from shops. Players don't need their hands held when they make a mistake like that, you even get a prompt saying 'Exchange Blah for Blahblah?' so it's only the player's fault for not bothering to pay attention.

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I realize that it is MY mistake, and I said that before, so YOU should read before YOU post a reply lol. Let ME ask YOU a question. Do THEY offer a service that allows YOU to get an exchange? Yes THEY do.Most stores in the real world do as well. Why? Because mistakes happen. So much for YOUR "shouldn't have to blah blah blah" they OFFER that. MY problem is that THEY told ME they would then flipped it up a WEEEEEEK later. Problem? All automated responses. Not willing to spend the dough on people that will actually talk to you. And yes they make enough to afford better customer service.

What happened aside... I've had bad experiences with the GMs as well. I had some problems with my old token and went through a nightmare just trying to get ahold of someone about it.

Finally did tech support and got some rude and impatient GM who acted like my very existence bothered him. And the thing about it was it's not like I was rude or demanding, I went out of my way to be kind and provide as much information as I could.

The real topper for it was when it was fixed, I asked for two seconds to login and verify the fix worked. GM said no and just logged off. Sounds like a small complaint but a little can go a long way in those kinds of situations

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Originally Posted by Caitlinzulu

If you buy the wrong item you are pretty much screwed. There are no real refunds. There only appears to be a one time item restore function for something you accidentally dropped.

Myself I only have good experiences with customer support, having had issues with a software and a hardware token. Both of which were promptly resolved using chat support on the website.

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Pretty much this. If you have a software issue, or hardware issue with anything related to a blizzard product they either ignore it, or just tell you do a clean install, or delete some part of the game and run the repair tool.

Sqeenix will help you get the game working properly, the rest is up to you. While Blizz is the opposite, made a mistake they can teach any random schmo off the street to fix with some console commands or (by now probably a gui). Too bad you cant get both.

exspanding on my last post please gm I bought wrong gears cause I now main pld, so can you give me back my lore for monk and drg chest includeing my slaying accessorys?

sarcasim at its fullest :P but really even irl we buy things we dont need and don't get refunds so why should a game be different?

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Originally Posted by Valkyrie-Amber

exspanding on my last post please gm I bought wrong gears cause I now main pld, so can you give me back my lore for monk and drg chest includeing my slaying accessorys?

sarcasim at its fullest :P but really even irl we buy things we dont need and don't get refunds so why should a game be different?

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Because SE literally offers this service, confirmed that they will exchange the item and then they backed off.
Can't you (not you alone) not read?
He is not complaining about not having a oppurtunity to exchange it, he's complaining because he was 'scammed' by SE's GM who was telling him that he'll get an axchange..