Ever since I have started playing FF14 I have heard horror stories about customer service through the GM's. Recently I made a mistake buying the wrong thing through the Red crafter Scrip vendor. Everyone told me not to bother trying to ask for help and they were right. It seems that for some reason there are so many restrictions on how purchase mistakes are forgiven that it may as well not even be existent. First the GM's told me (through automated response) that I would be able to get items from the same vendor for the same amount of currency that i spent. Then after almost a week later they sent me a letter saying oh sorry all of a sudden we can’t do the exchange. Absolutely infuriating.