PS4 Error CE-30022-7

I'm not finding much of anything at all online about this error, but I have it, and I can't play the game.

The only advice I found was to delete my user info and recreate it. I hate losing all my gear sets, but I did it. It didn't work. I restored my digital liscenses. It didn't work. I still have the error.

When I tried to load the game (using the above "fixes") the launcher update would get to 100% and just... hang there. After about 15 minutes, I closed the application and got the message that the update file was installed. I tried to load the game and bam, right back into the error 30022-7 loop.

What is going on? How can I fix it? I'm beyond frustrated and annoyed at this point. I've never had this error until this morning.

Same here, tried licence restore, didn't go as far as user delete but have deleted the game and in process of redownloading it, really frustrating as the error code isn't on the psn support database.

Arrgh. There is a reddit thread on this issue. Apparently, the only sure-fire fix is to delete and reinstall. My PS4 is estimating 5-6 hours for a full download. I'm so frustrated!

https://www.reddit.com/r/ffxiv/comme...uncher_update/

getting the same thing :( seems like the most recent update broke the launcher for some ps4 players and i have no idea if S-E can even fix it

Its not just PS4 players that the update broke, its done the same for PC users as well

Even if you get in, the servers are totally broke, with 500+ player ques only to get connection lost when you get to the front.

They have tried to fix it once already and failed. They have no idea what they are doing.

the launcher is borked for PC? because the order of events for mine at least is

press X on game
Dragoon face appears
blue screen with "cannot start the application (CE-30022-7)"
then it kicks me back to the XMB

i dont even get to see the launcher or anything

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Originally Posted by DarcFayt

the launcher is borked for PC? because the order of events for mine at least is

press X on game
Dragoon face appears
blue screen with "cannot start the application (CE-30022-7)"
then it kicks me back to the XMB

i dont even get to see the launcher or anything

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Same issues, after I updated the launcher this morning I can't get passed the dragoon screen.
Issue seems pretty rampant among PS4 users and from what I understand some PC users.

https://drive.google.com/file/d/0B8D...ew?usp=sharing

Good news: deleting the game, redownloading, then relaunching worked to get past the sentry dragoon.

Bad news: It took 4 1/2 hours to download the game. Looks like another 3 hours to update the patches. And probabaly another hour or so to recreate all my gear sets, cross bars, and HUD.

All this for an update patch. For shame. shamenun.com

I read on the reddit thread that re-downloading the game was a guaranteed work around. Thankfully my character data and system data uploaded via PS+ so maybe I'll do this. Shouldn't have to though, it's clearly a bugged launcher and that should be an easy patch. I wish they separated the launcher from the main game like in FFXI. I think I'll wait it out a bit.

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Originally Posted by CeliusFFXI

I read on the reddit thread that re-downloading the game was a guaranteed work around. Thankfully my character data and system data uploaded via PS+ so maybe I'll do this. Shouldn't have to though, it's clearly a bugged launcher and that should be an easy patch. I wish they separated the launcher from the main game like in FFXI. I think I'll wait it out a bit.

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I just bought PSPlus so I won't have to go through this again. This is the second time since 3.0 hit that I've had to completely erase the game and redownload/install everything.

so i'm re-downloading as we speak, only 4 hours left! at least the launcher works now >.>

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Originally Posted by DarcFayt

so i'm re-downloading as we speak, only 4 hours left! at least the launcher works now >.>

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Yeah, I caved and deleted it and started re-downloading it. Probably will take just as long to download everything as getting a fix.

I really don't wanna have to delete and reinstal for only one reason....I DON'T WANNA RE-DO ALL MY HOTBARS!!

Is there anyway to back those up on a flash drive for the PS4 version or something?

So I'm just gonna leave it and hope Yoshi figures this out. In the mean time, I'm gonna try to download the patch on my laptop and see if it fares better.

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Originally Posted by Svichi

Is there anyway to back those up on a flash drive for the PS4 version or something?

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Yes under Settings -> Application Saved Data Management -> Saved Data in System Storage. There's an option there to Copy to USB Storage Device.

Make sure it is a FAT32 flashdrive if you do that.

I really thought I'd lose everything. I restored my backup of my PS4 that didn't have any of my gear sets, crossbars, or HUD saved. I deleted the game. I redownloaded. It took hours. While I was really happy that deleting and downloading again worked... I was really sad about having to do everything saved over again. Much to my shock when FINALLY being able to log in again... all my stuff was still there. Even without PSPlus. Still glad I bought it. You should be fine. :D

European subscriber here, with European PlayStation4 System.
Default PlayStation4 HDD. (not that it should matter)

Turned PlayStation4 System ON after 3.2 patch went live, went to FINAL FANTASY XIV, updated client, now Error Code CE-30022-7 - Cannot Start Application.

Official update immediately DEMANDED, immediate fix DEMANDED, subscription extended DEMANDED.

No way this stays this way. Client worked before maintenance for Patch 3.2 nothing happened on our sides.

Deleting and re-installing the game is NOT acceptable. Not gonna happen, too much data to download especially the patch updates that lock our PlayStation4 system out of any other use (unlike any other game in the system), have respect for your customers spending their hard-earned money on your product.

Fix this now.

Also experiencing the same issue. Upgraded my PS4 hard drive 4 weeks ago and hoping the restore data will position me to try updating again.

It is absolutely ridiculous for an incremental update to destroy a current install and that users have to redownload and reinstall everything from scratch.

Backup of launcher worked. The moment it updated itself? Broken again, same issue.

Still nothing. No update from Square Enix.
Tried rebuilding database, switching users, unplugging routers and power cords, restarting PS4, and contacted SONY only to be told that I should refer to Square Enix. Nothing worked.

And we have not even a freaking official explanation yet. Not only are we stripped of our chances to explore 3.2 with our friends, not only do we miss out on tons of Gil earnings on day 1 of patch, but we have also already lost a day out of our subscriptions that we of course are entitled to receive back.

Official explanation, update, fix and subscription extension immediately.

same here. I opened the game on ps4, did the automatic launcher update, and then when it tried to reopen, got the error message:

Cannot start the application.
(CE-30022-7)

Tried multiple times to open, but always the same message :(

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Originally Posted by Spiroth

Still nothing. No update from Square Enix.
Tried rebuilding database, switching users, unplugging routers and power cords, restarting PS4, and contacted SONY only to be told that I should refer to Square Enix. Nothing worked.

And we have not even a freaking official explanation yet. Not only are we stripped of our chances to explore 3.2 with our friends, not only do we miss out on tons of Gil earnings on day 1 of patch, but we have also already lost a day out of our subscriptions that we of course are entitled to receive back.

Official explanation, update, fix and subscription extension immediately.

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well i can tell you from experience (having just done it myself) deleting the game and re-installing it got it working for me, all my hotbars were still the same and nothing was really different

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Originally Posted by DarcFayt

well i can tell you from experience (having just done it myself) deleting the game and re-installing it got it working for me, all my hotbars were still the same and nothing was really different

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Sadly, there's no way I can re-download 40 GB of data because the cost to my ISP will be roughly equivalent to a 6 month subscription to FFXIV just to give an example.
This is unacceptable, because nowhere did it say in the patch notes or when I subscribed for 6 more months 2 weeks ago, that this would happen.

This isn't a solution. Especially since FFXIV is the only PS4 game that locks me out of my console when it updates and I can't even play other games, because unlike all other games, it doesn't download patches in the background.

Yes, I'm mad. :(

For everyone having issues with the CE-30022-7 error: what sort of hard drive is in your PS4. I upgraded to a SSD+HDD hybrid 5 weeks ago and still had my PS4's original hard drive. I put the original drive back in and was able to successfully update.

Of course Primal is down now...

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Originally Posted by aesteval

For everyone having issues with the CE-30022-7 error: what sort of hard drive is in your PS4. I upgraded to a SSD+HDD hybrid 5 weeks ago and still had my PS4's original hard drive. I put the original drive back in and was able to successfully update.

Of course Primal is down now...

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I have the Default PS4 HDD. :(

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Originally Posted by Spiroth

Sadly, there's no way I can re-download 40 GB of data because the cost to my ISP will be roughly equivalent to a 6 month subscription to FFXIV just to give an example.
This is unacceptable, because nowhere did it say in the patch notes or when I subscribed for 6 more months 2 weeks ago, that this would happen.

This isn't a solution. Especially since FFXIV is the only PS4 game that locks me out of my console when it updates and I can't even play other games, because unlike all other games, it doesn't download patches in the background.

Yes, I'm mad. :(

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sorry man :( forgot about the people with data caps, it seems they did some server maintenance not too long ago so they are looking into things at least. But you are right about the borked launcher it needs to be addressed

Agreed. Luckily, deleting and reinstalling worked for me.

But it shouldn't have had to be this way. I shouldn't have had to waste about 7 hours redownloading something I already had due to a patch. Hopefully SE addresses the matter. I understand that accidents happen, but after looking here and at Reddit, this problem is pretty widespread. They need to make a statement of some sort. Ignoring the problem, and those affected, is just bad manners.

i regretted upgrade my hdd....

20 hours after maintenance ended. Square Enix is silent on this issue caused by their update. You don't get to not acknowledge it Square Enix, you don't get to sleep on it and relax when you run a Global service with subscribers from all time zones on the Planet.

You should be communicating with us, be fixing it right now, and don't forget that in 4 hours I'm entitled to a 1 day subscription extension.

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Originally Posted by della

i regretted upgrade my hdd....

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The reason is not this. I have the default PS4 HDD and I have this error.

How can this not even be acknowledged officially yet?

It's been 31 hours and 18 minutes already and we still can't get in our game.

Acknowledge it, fix it immediately and extend our stolen subscription. Not that this will fix the ruined experience for us.

reinstalling solve my problem. gawd this is awful painstaking error...

Since this seems like an extremely general error, and after research online, I dont think this will be solved by square enix, nor by sony (which seems to be its error)..

I decided to save my FFXIV game data on an external usb drive (which you can do in the settings menu) and I deleted the game. I am currently - it and I hope it works WITH my hotbars and gears sets once its done loading and I reloaded my game settings.

It seems like the only fix. I waited till after the maintenance to see if it would fix it, but even updates are not helping...

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Originally Posted by Sorrel

Since this seems like an extremely general error, and after research online, I dont think this will be solved by square enix, nor by sony (which seems to be its error)..

I decided to save my FFXIV game data on an external usb drive (which you can do in the settings menu) and I deleted the game. I am currently - it and I hope it works WITH my hotbars and gears sets once its done loading and I reloaded my game settings.

It seems like the only fix. I waited till after the maintenance to see if it would fix it, but even updates are not helping...

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my gear and hotbars are fine and i didnt use a usb, so they should be ok. But the maintenance would do nothing for the clients since its on their servers not our consoles

BUT in saying that, about 5 mins ago when i tried to boot up FFXIV i got an update for the launcher so it might have fixed itself?

I had the same thing happen too me soo I had too reinstall the whole game it work after but it is a pain too download everything from the start toke me about 6 hours :(

I also encountered the same error and now have to re-download the game in order to play on my PS4. SE, you NEED to work with Sony on pushing out a fix for this ASAP. This is literally a game breaking problem, since it makes it so the game can't even be played.

I did the one time free upgrade from the PS3 to PS4. So deleting and reinstalling the game would mean I'd have to rebuy the game for the PS4....I really don't wanna have to do that.

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Originally Posted by Svichi

I did the one time free upgrade from the PS3 to PS4. So deleting and reinstalling the game would mean I'd have to rebuy the game for the PS4....I really don't wanna have to do that.

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if you go into the ps store, does FFXIV come up with "buy now $XX.XX" or "download"? because if its download you wont have a problem since youve got the license otherwise might want to call sony or S-E


make sure to check that on FFXIV and not heavensward since heavensward is both classed as an add on and separate game (learned the hard way buying it twice) in the store

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Originally Posted by DarcFayt

if you go into the ps store, does FFXIV come up with "buy now $XX.XX" or "download"? because if its download you wont have a problem since youve got the license otherwise might want to call sony or S-E


make sure to check that on FFXIV and not heavensward since heavensward is both classed as an add on and separate game (learned the hard way buying it twice) in the store

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It comes out as only option to buy, not download.

I've checked both standard, collectors, bundles and newest release with heavensward expanson. All of them come as option to buy only, not download.

When I bought the PS3 version, I bought the physical collectors eddition, not digital. So I have the PS3 versions copy, but I doubt it'll work if I pop that in the PS4 as theres no BC, at least not when it comes to physical copies.

So I'm literally stuck waiting for SE to fix this error that has come along with the 3.2 patch.

It really sucks.

Is this issue (the error) really not that wide spread because it's not even listed under the "Known Issues" that usually comes following a patch.

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Originally Posted by Svichi

It comes out as only option to buy, not download.

I've checked both standard, collectors, bundles and newest release with heavensward expanson. All of them come as option to buy only, not download.

When I bought the PS3 version, I bought the physical collectors eddition, not digital. So I have the PS3 versions copy, but I doubt it'll work if I pop that in the PS4 as theres no BC, at least not when it comes to physical copies.

So I'm literally stuck waiting for SE to fix this error that has come along with the 3.2 patch.

It really sucks.

Is this issue (the error) really not that wide spread because it's not even listed under the "Known Issues" that usually comes following a patch.

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damn that really, really sucks then :(

i think its a weird issue though because its an issue with the launcher itself rather than anything in-game related like a bug or gameplay flaw/abuse, etc....
it really sucks because if they differentiated the game from the launcher in terms of how its saved to the system issues like this wouldnt be as bad since you could just delete/redownload the launcher instead of the whole game