EVGA GTX 970 Upgrade yesterday, and is now giving me Blue Screen problems

Hello everyone :)

Okay, so I recently upgraded from a AMD 7800 series card to a EVGA GTX 970 card yesterday. I got my friend to install it and stuff, since I'm really not good at the technical side of building/tweaking a computer. So, he installed it and all was good until this morning when I woke up. I was playing FFXIV in full screen when it suddenly went black, and the PC suddenly restarted itself. The screen itself was still black until I forcefully restarted it by holding down the power button. Afterwards I tried the game again, and 10 minutes later it did the exact same thing. Both times I've had the same 'Windows has recovered from an unexpected shutdown" and says it was a BlueScreen, Locale ID: 2057. If anyone's able to help me I'd really appreciate it - the game's running beautifully and I'd like to play :P ... Other stuff I've tried are: changing the settings, rolling back to older Nvidia drivers, and using CCleaner to clean the registry, but I've still yet to correct the problem.

Try looking here http://forums.evga.com/EVGA-GTX-970-...-m2231530.aspx

No this is a huge and known problem right now with the 970 card and others and I have no clue if SE is aware of even going to address it. I have practically lost my mind this last week trying to find the problem, replacing cpu, changing hardware, swapping my ram, cleaing hard drive, trying windows fixes. The problem is 100% only happening in Heavensward with DX11 and it will constantly crash my whole computer. Check this thread.

https://www.reddit.com/r/ffxiv/comme...ur_game_keeps/

joBEfiSH, thank you so much for that link. It seems as though this is a huge problem with people. I've reverted back to DX9 and it works like a charm. Come on, SE, please sort this out ASAP.

NP! It has been driving me up the wall trying to mess with hardware and settings to get it to work but it seems like it is a issue with DX11 and Heavensward specifically. I am really really hoping they are aware of this issue and can fix it ASAP because it looks SO much better in DX11.

YES!!!! ITS NOT MY COMPUTER! I've been pulling my hair out!!!! UGH!
Please Square get this fixed... I literally built my computer to play your game on DX11 and I cannot because of this crashing bug, whats worse is it doesn't crash FFXIV it crashes my entire PC :(

Okay, I may have spoke too soon. DX9 is now crashing for me. Oh dear... I don't know what else to do.

Just wanna chip in and say that I have also been crashing on the DX11 client and not the DX9, with the same symptoms. Seems to be crashing the Graphics Card forcing a restart of the computer, I am running a GTX970 SC, and I have tried with literally NOTHING running except FF14 and I have rolled back with clean driver installs through the past 4 releases, all resulted in crashes and random times.

Sometime it runs for 12 hours, other times 5mins

Im on Windows 8.1 64bit , i7 4770k and EVGA 970 SC acx 2.0

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Originally Posted by Merylx

joBEfiSH, thank you so much for that link. It seems as though this is a huge problem with people. I've reverted back to DX9 and it works like a charm. Come on, SE, please sort this out ASAP.

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This isn't SE"s fault its your video drivers not working right with 11

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Originally Posted by GunnarBerwerf

Just wanna chip in and say that I have also been crashing on the DX11 client and not the DX9, with the same symptoms. Seems to be crashing the Graphics Card forcing a restart of the computer, I am running a GTX970 SC, and I have tried with literally NOTHING running except FF14 and I have rolled back with clean driver installs through the past 4 releases, all resulted in crashes and random times.

Sometime it runs for 12 hours, other times 5mins

Im on Windows 8.1 64bit , i7 4770k and EVGA 970 SC acx 2.0

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I have exactly the same card, GunnarBerwerf. However I'm on Windows 7.

I'd like to throw in my issues here too. I have spent too much time trying to fix this issue. My current specs:
i7 5820K
EVGA SC acx 2.0
1000W PSU
16 GB DDR4

I have tried the following and had the same behavior:
-Windows 7, 8.1 and 10 fresh installs
-Graphics drivers: 353.30 (current), 350.12

I had tried running with driver 350.12 because I had never had this problem before heavensward running that version.

Just wan't to drop a note here. The issue lies mostly with EVGA Cards. They allready posted on the official EVGA forums thaty the will set up an davanced RMA for their 980 FTW models. But i think the problem is very widespread under EVGA cards, especially under overclocked ones. I have an 980 gtx FTW Ac 2.0 and had crashes all over the place. Contacted my retailer this morning getting the answer that i was the 5 customer with the same issue this week with EVGA cards, and they switched them all for an equal model from MSI. I will get mine switched tomorrow and will update here if it fixed my issue. At the moment i run my old 680 gtx, with no crashes so far under dx11 high settings.
Sorry 4 typos, don't have much time right now.

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Originally Posted by Smexynerdy

Just wan't to drop a note here. The issue lies mostly with EVGA Cards. They allready posted on the official EVGA forums thaty the will set up an davanced RMA for their 980 FTW models. But i think the problem is very widespread under EVGA cards, especially under overclocked ones. I have an 980 gtx FTW Ac 2.0 and had crashes all over the place. Contacted my retailer this morning getting the answer that i was the 5 customer with the same issue this week with EVGA cards, and they switched them all for an equal model from MSI. I will get mine switched tomorrow and will update here if it fixed my issue. At the moment i run my old 680 gtx, with no crashes so far under dx11 high settings.
Sorry 4 typos, don't have much time right now.

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I`m really worried that i'll soon be in the same boat as you, i've ordered a EVGA 980ti SC acx 2.0 , 1 week before heavensward release, and i'm waititng it arrive to change my 970 , but since its a SC one and from EVGA im really really worried ill be having the same problems im having with the 970. I cant cancel the order or change products yet because it was already shipped.

If i still get the same errors on dx11 with it, ill try to change to similar model from another manufacturer. I really liked evga cards, but after this experience i guess im not buying from them anymore :(

I've been having the exact same issue. GeForce GTX 980..I upgraded from my HD Radeon 7970 and the game will run for hours sometimes, sometimes minutes. It just cut off on me twice in a row within a 10 minute timeframe.

Yeah, I've just took it to my local tech store to check it out. I'm basically BSOD on ALL my games now, and it isn't pretty. Upgraded from an AMD 7850 last week, and got a EVGA GTX 970 SC card installed. I've had nothing but trouble with it. It seems as though the 970/980 EVGA SC cards are having serious issues, according to the forums on here and on reddit. I'm hoping I can swap my new graphics card out for the MSI version, which is vastly more reliable I hear. Who knows. It might not even be my card, it might be something else - something more sinister. I'll keep people updated.

Thanks. I'm actively pursuing a solution myself. TBH FFXIV is the only game that I'm having a problem with, but I've been readying that others have been having problems with other games.

Okay, decided to go back to the store and get a replacement card. I've decided to go with the GTX 970 MSI brand, just in case. I've kept reading there's a specific problem with the EVGA SC BSODing, so I'm praying that it was a faulty/technical issue. I'll keep everyone updated.

For those still crashing on 11, try to set tessellation to normal , and play on full screen, everything else i had maxed out. I played yesterday for 4 hours without crashes, and didn't crash when exiting the game too.

But for those crashing on 9 , i don't have a tip to give :(

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Originally Posted by Merylx

Okay, decided to go back to the store and get a replacement card. I've decided to go with the GTX 970 MSI brand, just in case. I've kept reading there's a specific problem with the EVGA SC BSODing, so I'm praying that it was a faulty/technical issue. I'll keep everyone updated.

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Yeah let us know how that works out. So far the only solution I've found online is to get a replacement card. Everyone else is still troubleshooting the issue :/

Okay, so I'm back. This morning I took my PC back to the tech store and told them the problem. They checked everything out, and said it was 'probably' a faulty graphics card. However, I asked if it would be okay to change brands because I'd heard the MSI cards were more reliable with the issue I was having, and so I changed it to an MSI GEFORCE GTX 970 OC edition. I got my PC back this morning at 10 'o' clock, and I've been playing for the past 8 hours with zero issues. It leads me to believe the problem we're all having, mainly, with the BSOD and black screen crashes, are directly related to the EVGA 970 SC cards in particular. I only got the EVGA SC last week from an upgrade of having an AMD 7850 and all it did was give me trouble. Having switched this morning to MSI, I've been left with a problem-free experience. It's early days, but it's looking positive. I really hope there's a fix eventually for anyone else that's got those cards in particular - and even if you haven't, a fix somehow. It's beyond frustrating.

Quote:

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Originally Posted by Merylx

Okay, so I'm back. This morning I took my PC back to the tech store and told them the problem. They checked everything out, and said it was 'probably' a faulty graphics card. However, I asked if it would be okay to change brands because I'd heard the MSI cards were more reliable with the issue I was having, and so I changed it to an MSI GEFORCE GTX 970 OC edition. I got my PC back this morning at 10 'o' clock, and I've been playing for the past 8 hours with zero issues. It leads me to believe the problem we're all having, mainly, with the BSOD and black screen crashes, are directly related to the EVGA 970 SC cards in particular. I only got the EVGA SC last week from an upgrade of having an AMD 7850 and all it did was give me trouble. Having switched this morning to MSI, I've been left with a problem-free experience. It's early days, but it's looking positive. I really hope there's a fix eventually for anyone else that's got those cards in particular - and even if you haven't, a fix somehow. It's beyond frustrating.

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Even if it's frustrating, your report of the issue free expirience with the msi is giving me hope for tomorrow when i get mine :o

Just a mini update: I've been going on 24 hours now, and I've not had one problem. FFXIV runs great, Witcher 3 runs great, and also GW2 runs great. These were all games that were causing me to black screen and BSOD. So far so good. It's the first time I've used MSI, but they seem really reliable. Still, it's very early days.