Heavensward CE Physical Early Access code is going to expires on June 27th.

This is my order info:

http://i.imgur.com/iMI46Vz.png

There are no code but the code is in the PHYSICAL CE box which is still haven't arrive this week. It's Thurday and Friday tomorrow is going to be the LAST chance for my mail carrier to ship it.

The package was shipped on June 15th and it is almost more than 10 days.

Right at the moment I am still able to play Heavensward with the Early Access code. What happened when that access code expires on June 27th? + No CE Box arrival.

Am I going to locked out for days until it finally arrive the box?

Any Early Access code extension?

http://i.imgur.com/w9hwnmj.png

http://i.imgur.com/UqSa0YS.png


??? :c

Other threads:
http://forum.square-enix.com/ffxiv/t...21-YOSHI%21%21



Updates: I got my box on Friday and I was lucky. But for others, please make sure you have screenshots of the tracker and order numbers for proof. Even they can check but you need every pieces of information.

same as you i contacted SE and still wait for a response and i just see USPS are have my CE again i don't know why

I have the same issue (I am also in Canada). The package returned to Miami after spending some days in Montreal and I have no idea why and if I'll receive it in time.

Exactly same issue as well, I'm in the Maritimes, my shipping looks identical to both yours. Sat on hold for a few hours for SE support phoneline and got cut off, same happened with their chat thing.. =\

You should've gotten the code vai e-mail. Check your junkmail, too. At least everyone I know of who ordered physical got their codes via e-mail.

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Originally Posted by DevonLandale

I have the same issue (I am also in Canada). The package returned to Miami after spending some days in Montreal and I have no idea why and if I'll receive it in time.

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I have the exact same problem. I also live in Canada. I've spoke with USPS who seemed equally confused and they said they would need Square-Enix's mailing adress to start an inquiry. I've talked with Square-Enix's customer support and they told me that the only way to deal with shipments of physical products is to go through the Manage Order button on your order in your Square-Enix Online Store account. So no way to speak directly to them. I've sent a request but who knows how long that can take.

See below for the picture of how my package moved around. I'm pretty positive there is no way that we will receive it in time for the 27th of June. Is there anything that can be done about this as this seems to be affecting a lot of preorders going to Canada and most of us won't be able to play because of an issue out of our control. Maybe an extension or a replacement code?

http://i.imgur.com/nmkcxIV.png

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Originally Posted by Waliel

You should've gotten the code vai e-mail. Check your junkmail, too. At least everyone I know of who ordered physical got their codes via e-mail.

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The only code I got with my pre order was early access the full version that lets you play later comes in the box itself.

Also from Canada and I am looking at my shipping for my parcel and I am extremely doubtful it will arrive to me before early access grace period ends.

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Originally Posted by Waliel

You should've gotten the code vai e-mail. Check your junkmail, too. At least everyone I know of who ordered physical got their codes via e-mail.

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This is Physical copy, not Digital. We won't get any code from email beside Early Access code.

There is nothing to see when you click on that button:

http://i.imgur.com/evBYkaT.png

What is the point of Pre-Order anyways? This is just plain stupid now.

I'm pretty sure I will get my other shipments from Edmonton that I ordered on Tuesday will arrive before this CE...

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Originally Posted by Celestialdemon

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This is exactly what is going on with my package. I've sent a message to the Square Enix Online Store customer support, but I'm waiting for a reply.

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Originally Posted by Yurimi

The only code I got with my pre order was early access the full version that lets you play later comes in the box itself.

Also from Canada and I am looking at my shipping for my parcel and I am extremely doubtful it will arrive to me before early access grace period ends.

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I checked several times as well. Didn't receive any code other than the pre order one. I'm in Quebec.

Exact same issue here, package is in Miami, and I'm also from the Maritimes.

I suspect the issue that happened here is that they didn't declare the proper value of the item on the Customs Declaration Form. I actually noticed that they did the same thing when they sent out the Delivery Moogle Plushies, but that time Customs let it through. In this case, it's a $140 USD item, but I'm guessing they wrote something like $40 or something on the box (probably the value of the RE). Canadian customs does not take kindly to this sort of "lying", and so is likely to either a) hold it for a long time, or b) send it back due to having insufficient value declared. This is basically ignorance on behalf of the company handling the logisitics on Square-Enix's behalf (Cinram, I'm guessing), as anyone who ships to Canada regularly knows about this particular requirement.

Yeesh, that's really weird, don't leave the Maritimes hanging (was originally from there, now on the other side of Canada). On the note of codes and physical copies, I also have no such email containing a code for the actual expansion. I hope you guys get your copies soon. D:

I know that if I get a USPS tracking number, it will stop tracking properly when it reaches the border and you have to go through Canada Post. You can try with the same tracking number, I just can't remember if it works on Canada Post's site.

I also can't really tell if you are using USPS or Canada Post to track or not. :x

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Originally Posted by KaijinRhada

You can try with the same tracking number, I just can't remember if it works on Canada Post's site.

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Yup, it will work on Canada Post's site for tracking once it enters Canada, and at that point it will basically say that it's stuck in customs.

(And yeah, if you ordered the Physical CE, you don't get the actual Expansion Code by email.)

I'm in Canada and having the same issue here. By USPS tracking, it went from origin to Montreal to Miami, but on my local delivery company (Post Canada), went from origin to miami and now its stuck in Montreal until further notice. Really bad planning from SE part to not take account how the customs works in Canada.

Now I'm only hoping they will give some feedback and extend the deadline of the Early Access or provide a temporary product key to compensate. It's a shame they screwed up on that part, they had an above average expansion release up to now.

Same issue here aswell, I also live in Canada, Edmonton. Have not received my package yet, and no code. This sucks :/

I really hope you all get everything sorted out in time! :)

SE hopefully see this and are able to extend the EA, or provide an extension code for those who can prove 'it's in the mail'.

If not though, remember to log out in the 2.0 areas and not the 3.0 areas. At least that way you can still play until your codes arrive. (If you decide to log in at all..)

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Originally Posted by MiniTofu

This is my order info:

http://i.imgur.com/iMI46Vz.png

There are no code but the code is in the PHYSICAL CE box which is still haven't arrive this week. It's Thurday and Friday tomorrow is going to be the LAST chance for my mail carrier to ship it.

The package was shipped on June 15th and it is almost more than 10 days.

Right at the moment I am still able to play Heavensward with the Early Access code. What happened when that access code expires on June 27th? + No CE Box arrival.

Am I going to locked out for days until it finally arrive the box?

Any Early Access code extension?

http://i.imgur.com/w9hwnmj.png

http://i.imgur.com/UqSa0YS.png


??? :c

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Hello fellow Montrealer, lets get a drink and share the pain together

Salut / Hello!

Count me in with the others who's package went from Montreal to Miami in one night all of a sudden...

did they do a massive error in delivery or is it some fluke elsewhere?

We should all go to a "trois brasseur" down town with our dragon statues once they arrive at least... or maybe paper ones we drew if they never arrive lol...

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Originally Posted by Viuiji

I really hope you all get everything sorted out in time! :)

SE hopefully see this and are able to extend the EA, or provide an extension code for those who can prove 'it's in the mail'.

If not though, remember to log out in the 2.0 areas and not the 3.0 areas. At least that way you can still play until your codes arrive. (If you decide to log in at all..)

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Thanks for the support, haha.

I'm taking a guess it has something to do with people having damaged art books but that's just my guess.

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Originally Posted by Inosaska

I'm taking a guess it has something to do with people having damaged art books but that's just my guess.

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Considering the region it is happening in, that'd be very unlikely.

bummpy! 10char

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Originally Posted by Inosaska

I'm taking a guess it has something to do with people having damaged art books but that's just my guess.

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Yeah, I suspect the issue is rather the value on the package, and Customs doesn't want to clear it due to be improperly declared, hence the clearance delay (and/or sending it back).

Count me in as another Maritimer with this same issue. I actually buckled down and bought a digital edition just so I could play come Saturday. I spent 5 hours trying to reach customer support only to be told there's nothing they could do, that they couldn't extend my early access for any reason, nor could they just cancel my order and give me a refund. It really burns me to give more money to them after this but MUH DRAGONS.

USPS and Canada Post were also of no help and neither could tell me what was going on or why my package went from Montreal to Miami. USPS' actual response was just "I don't know, call Canada Post," and Canada Post's reply was essentially "Maybe it was a glitch?" with assurances I'd get a phone call if it had been sent back due to customs, but I never received any such phone call.

At this point, because I now have the digital game, I spent $150 for an art book I may never get...

More than a day, no communications from any of the parties invovled in the shipment. Clock's ticking down and the chance this gets resolved in a timely manner are shrinking by the minutes...

same problem too ..was in canada the 18 june ..and then i saw send back to miami the 24 .... and now its back to montreal but as clearance ..but WTH im not gonna be home tomorow when they will pass "IF" they pass. so that mean monday MAYBE ..so i lose my weekend play ???? i pay 200$ can for a code early access but can play till i receive my full code ? WOW

I also want to add that as well as USPS and Canada Post, I contacted both the Square Enix store support through e-mail around noon today (so far, no response) as well as SE technical support (in order to see about getting an extension, which they denied - kind of rudely, might I add.)

yeah that a shame i hope SE doing a early access extend for us because we have no code wicth our CE because canada post and usps can't deliver properly

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Originally Posted by InGameName

I also want to add that as well as USPS and Canada Post, I contacted both the Square Enix store support through e-mail around noon today (so far, no response) as well as SE technical support (in order to see about getting an extension, which they denied - kind of rudely, might I add.)

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As far as the postal system goes (USPS and Canada Post), the only answer they're allowed to give is basically "it's in the hands of Customs, and we have no control over it until they choose to release it to us". So I doubt you'll get any sort of useful response on their end either. Possibly if S-E can get their logistics company to try to get in touch with CBSA to resolve the clearance for all these items (since it's almost certainly their screw up on the declaration form that's causing this), but even then it's probably too late now.

Quote:

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Originally Posted by YeaniNah

same problem too ..was in canada the 18 june ..and then i saw send back to miami the 24 .... and now its back to montreal but as clearance ..but WTH im not gonna be home tomorow when they will pass "IF" they pass.

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I don't think it was actually in Canada on the 18th; it's probably just a fluke with the way it was scanned. But even then, unless it clears Customs tonight, you won't get it until Monday at the earliest.

well if i have no choice i have to buy a normal édition because i get late on my character gear if i can't farm no law cause mailing process screw wicth us

I have the same problem here as everyone else.

I pre-ordered the collector edition, got sent, got to custom, got sent back to miami.....and now it is departed.

SE needs to give us more time on our early access or sends us our physical code. We are paying them a lot of money, more than other players, to get this edition and we should be entitled to having more information about what they are currently doing to help mitigate this issue.

So does that means because SE made a mistake, I won'T be able to play this weekend? That seems REALLY unfair

I'm from Montreal, Canada.

I haven't received my physical copy yet and was not emailed any code for my collectors edition items in game. Are you sure those of us who ordered the CE edition physical copy are emailed a code??

so i think everyone live in canada can't have they CE before the early access end wow just wow oh well i am glad i am not alone wicth this issue

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Originally Posted by Strika23

I haven't received my physical copy yet and was not emailed any code for my collectors edition items in game. Are you sure those of us who ordered the CE edition physical copy are emailed a code??

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no the code is Inside the box of CE we need to wait or buy a normal edition to hope to continue the adventure or we need to wait to have the game

Quote:

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Originally Posted by Strika23

I haven't received my physical copy yet and was not emailed any code for my collectors edition items in game. Are you sure those of us who ordered the CE edition physical copy are emailed a code??

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Yeah, as the post above says, if you ordered a physical copy, you don't get a code via email; it's only in the box.

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Originally Posted by polyphonica

Yeah, as the post above says, if you ordered a physical copy, you don't get a code via email; it's only in the box.

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Ahh ok makes sense that's what I figured. So we can't keep playing the game until the copy comes in? Also in Canada here.

Im also from Canada but near Quebec City, and it did the same thing for me as well! I might have to go to the store and get another copy.. Seriously this is bullshit..

Unfortunately no, you can't play this weekend unless you cough up more cash for a digital edition, or unless SE decides to extend our early access.

I was just talking to SE support, they told me that I would be locked out until I get my package. CONTENT THAT I ALREADY PAID/BEEN CHARGED FOR!!!

Canada Post just told me that my package will be held in Customs Clearance until Monday, June.29th and then will be released for delivery in which I should recieve it 3-7 business days after. I may not see this until July.

This is just plain outrageous. SE should have known this was going to happen and should have sent out everything a week earlier or at least allow us to gain access through customer support with our registration codes.

I wonder if I went and bought a copy at gamestop and used that code if I would lose my chance at my physical CE in-game items??

A reply from a MOD would be great.