Digital pre order on PSN for PS4 and does not work

Printable View

06-20-2015, 01:59 PM
gunsmoke

Digital pre order on PSN for PS4 and does not work

I digitaly pre ordered the game on PS$ thru PSN store and downloaded everything but I do not have early access. My ps4 says I do but mog station does not give me the circle on HW just ARR. please help
06-20-2015, 02:02 PM
RueBee

Quote:

Originally Posted by gunsmoke

I digitaly pre ordered the game on PS$ thru PSN store and downloaded everything but I do not have early access. My ps4 says I do but mog station does not give me the circle on HW just ARR. please help

I was having this same issue. Myself and several others have fixed this issue by deleting FFXIV and then reinstall it all at once. Works like a charm, albeit time consuming.
06-20-2015, 02:05 PM
gunsmoke

I did this already and it did not work, was there anything I am missing? I did all the quests I needed to do too. after I reinstalled, I loged in and still no new quest, or exp, or able to change race
06-20-2015, 02:07 PM
RueBee

Quote:

Originally Posted by gunsmoke

I did this already and it did not work, was there anything I am missing? I did all the quests I needed to do too. after I reinstalled, I loged in and still no new quest, or exp, or able to change race

So you uninstalled everything after Heavensward went live earlier?
06-20-2015, 02:09 PM
gunsmoke

yes I did, and re installed but still no early access. I am pretty sad right now. talked to ps4 for about a hour today but that did not help too
06-20-2015, 04:31 PM
Faylina

My friend is having the same issue and he deleted the whole game and spent the whole day re-downloading it and it still will not work for him. Anyone else still having problems as well?
06-20-2015, 10:56 PM
Aetharon

Quote:

Originally Posted by gunsmoke

I digitaly pre ordered the game on PS$ thru PSN store and downloaded everything but I do not have early access. My ps4 says I do but mog station does not give me the circle on HW just ARR. please help

The mogstation won't show anything for Heavensward until the official release date, as they technically can't apply a valid license to your account for something that hasn't been released.

I have a couple of questions for you.

1. You say you digitally purchased it. Was it just Heavensward you purchased? or was it the bundle?
2. When you first downloaded it and ran the game, were you prompted to link heavensward to a service account?
3. If the answer to Q2 is no, and since deleting and reinstalling didn't work, have you tried going through your library to FFXIV, and going through related items to access the xpac directly and see if it needs to be manually installed?
06-21-2015, 02:50 AM
Fossil924

Same issue but I didn't uninstall the game and aren't they supposed to send me a code to register in order to play Heavensward? I received a confirmation email with a purchase number but no code .
06-21-2015, 05:03 AM
Aetharon

Quote:

Originally Posted by Fossil924

Same issue but I didn't uninstall the game and aren't they supposed to send me a code to register in order to play Heavensward? I received a confirmation email with a purchase number but no code .

If you bought on PSN, as the OP did, no codes are required as you should be prompted to choose a service account to register it to from within the client the first time you try to run the game/log in
06-21-2015, 05:17 AM
auberywynshire

Finally

I followed Aetharon's instructions after having this same problem and figured it out. Incredibly stupid since it's hard to find but do this:

Go to the Library on your PS4 dashboard and Start it. Filter it by "Games" on the left side and select "Final Fantasy XIV" and it should say "1 Add-on" below it. After clicking on it, you'll see options to Start the game, buy for 19.99, and all the trophies and crap on the right. D-pad to the right and down until you see the "Add ons" section. It'll say there's "1 item". Select that box and it will show you the Heavensward add-on with a tiny download arrow. Select that and it will start. It should be 1.7 GB.

After you click that, it'll put it in your downloads under Notifications (where it should be to begin with, jesus, this should not be so complicated).

My download took 45 minutes but I'm sure after this, I'll be able to accept the Coming to Ishgard quest from Alphinaud and progress in the Main Scenario. Post here if it doesn't work for you or if you can't find it!!!

Edit: I did the digital download via PlayStation Store by the way, you don't need any registration codes or anything as long as you did it digitally
06-22-2015, 07:25 AM
Fossil924

I listened to the person who said delete and redownload Heavensward but after deleting the game I kept getting an error message yesterday and late yesterday the game isn't even available for purchase anymore.:eek:
06-22-2015, 09:58 AM
Aetharon

Quote:

Originally Posted by Fossil924

I listened to the person who said delete and redownload Heavensward but after deleting the game I kept getting an error message yesterday and late yesterday the game isn't even available for purchase anymore.:eek:

Even after being uninstalled, the game listing should be accessible from your ps4 game library. From there you should be able to download it again and reinstall.
06-22-2015, 02:45 PM
gunsmoke

Quote:

Originally Posted by Aetharon

The mogstation won't show anything for Heavensward until the official release date, as they technically can't apply a valid license to your account for something that hasn't been released.

I have a couple of questions for you.

1. You say you digitally purchased it. Was it just Heavensward you purchased? or was it the bundle?
2. When you first downloaded it and ran the game, were you prompted to link heavensward to a service account?
3. If the answer to Q2 is no, and since deleting and reinstalling didn't work, have you tried going through your library to FFXIV, and going through related items to access the xpac directly and see if it needs to be manually installed?

It was just Heavensward and no I was never asked to link it to a service account, I really feel like that is where the problem is. and yes I have gone to the library but it is telling me that it is already installed. the other crazy thing is that the PlayStation store says I have only paid for the Standard edition (and that is correct) but it shows standard and collectors edition on my service list, also when I scroll to add on it only shows collectors edition.
06-22-2015, 02:47 PM
gunsmoke

when I did that, it already said it was downloaded.
06-22-2015, 03:51 PM
Kheni

Quote:

Originally Posted by gunsmoke

when I did that, it already said it was downloaded.

please follow the instructions on this link it might be best suited for you if you have any further questions reply to post ill look in another place for you and i would also be better to describe in detail to me and us what you did.

http://support.na.square-enix.com/fa...la=1&kid=73011
06-23-2015, 06:46 AM
gunsmoke

Quote:

Originally Posted by Kheni

please follow the instructions on this link it might be best suited for you if you have any further questions reply to post ill look in another place for you and i would also be better to describe in detail to me and us what you did.

http://support.na.square-enix.com/fa...la=1&kid=73011

The pre order was through a digital download, I checked my mog station and it says I have heavensward early access but when I log in to my game from ps4 it never asked me to register the service account. just logged in as normal with no early access and everything that goes along with it.