Heavensward hasn't been charged yet but stated in Email the 18th....

I am just curious, I received a email confirm my EA and that they would charge me for HW on the 18th but I have yet to see anything on the SE store, mog station or my own bank website......Am I wrong on the date?

ive already been charged for mine i got digital ce off the store though

same story here, got digital CE from SE store and already been charged

I already have my EA code and my SE account in where I bought it still states that its on preorder status not purchased or anything like that they took my money........I am just confused by this.....

Same thing happen to me...got email saying it would be charge on the 18th and still no charge. I am east coast so maybe that has something to do with it.

My best friend was in the same situation, east coast as well, he literally got the confirmation of payment about 10 min ago....so its beginning!

Can confirm - after seeing Misty's post above, I checked my email and there was the purchase confirmation email from SE ^^ East coast USA here^^

Still haven't been charged for mine yet..

As of now, it just popped up on my mobile phone; "There's an activity on the credit card from @square enix 39.99USD."

So I guess they started charging now. (mine was Standard Digital NA version).

Quote:

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Originally Posted by Neri

As of now, it just popped up on my mobile phone; "There's an activity on the credit card from @square enix 39.99USD."

So I guess they started charging now. (mine was Standard Digital NA version).

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Shouldn't it be 34.99 since they charged $5 when you preordered?

Woot got mine!!! Happy Hunting!

Still haven't been charged I bought the Collector's Edition Digital Version.

I submitted a ticket to SE in regards to why people haven't charged yet for the game from the pre order status it still displays on the SE store account and this is the response I received not to long ago:

Square Enix Support (Square Enix Online Store Support)
Jun 18, 15:28

Dear Madruck,

Thank you for contacting the Square Enix Online Store Support.

Your order is going ahead. If you haven't been charged yet, you will within the next days, so please be sure that you have money enough in your account.

Best,
Xavier

The Square Enix Online Store Team

Curious that he say that it would charged in the next few days when the confirmation letter that I received stated that charges would be on the 18th.....is SE not worried about grabbing their money for the products we preordered or is it just me?

The SE store didn't charge me $5 when I pre ordered either, and still haven't charged my card for the digital CE either.

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Originally Posted by Alistaire

Shouldn't it be 34.99 since they charged $5 when you preordered?

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hmm nope, I didn't get charged for that $5.

I got EA confirmation, but not billed yet for Digital CE via Mog station.

I have not been billed yet aswell and I'm started to get worried. Can someone tell us what's going on? I'm pretty sure everything is fine with my credcard.

Quote:

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Originally Posted by Neri

hmm nope, I didn't get charged for that $5.

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Odd. I did. Maybe that's a rule in Canada that isn't there elsewhere? Or because I did it thru paypal? idk, I still haven't gotten either a confirmation of a $34.99 charge, or a $39.99 charge (which would not be cool since I was charged the $5 when preordering) and I can't have been the only one charged like that.

The worrisome part about it is that the email they sent out states "If your payment cannot be charged successfully, then your order will be canceled.", so that's why I'd like them to just go ahead and do it. Not only that, but if it's going to take days to go through, there's only 4 until HW actually launches. Not having my code by then will stink.

Just wondering if there is anyone else still not charged yet. Sitting here almost 3:30 PM PST and still no charge, and while I know I have the funds and the card is active I can't help freaking out a little bit.

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Originally Posted by Vrankyl

Just wondering if there is anyone else still not charged yet. Sitting here almost 3:30 PM PST and still no charge, and while I know I have the funds and the card is active I can't help freaking out a little bit.

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Still Don't have mine been worried that maybe my credit card wasn't accepted.

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Originally Posted by Rydia

Still Don't have mine been worried that maybe my credit card wasn't accepted.

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I still haven't been charged either and I ordered it a month ago. I was approved of early access and I was able to download the patch and game, so I have no clue.
Maybe it will show up on this month's bill?

Still nothing here. It's 6:45 pm where I am and expected it this morning. I also received the email saying I would be charged today.

It sounds to me that the orders are being done in stages. The email stating that my purchase had been charged from the SE store (I'm an NA customer if that helps) was sent at around 11AM for me/7 hours ago. At the same time was my Paypal statement.

Which I think it's worth mentioning, but I suppose whoever handles SE's digital orders now is some company called Pepitastore Inc, as that is the merchant listed on the Paypal statement. There's a high chance if you ordered any digital copy (regular or CE) that your order is probably being processed by Pepitastore and not SE directly.

The phone number for Pepitastore as on my paypal statement is this: 800-838-8518 <---If SE can't help you with your HW orders, chances are you can call these people and ask about it.

west coast here, pre-ordered digital collector's edition on the 3rd of this month, still not charged.

West Coast, preordered the 10th, got confirmation of the 18th for payment, still has not happened as of 4 pm PST

The email didn't say they would charge you 18th, it said they would BEGIN charging people on 18th. So you are probably just further back in queue and they haven't pulled your number yet.

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Originally Posted by Cakekizy

The email didn't say they would charge you 18th, it said they would BEGIN charging people on 18th. So you are probably just further back in queue and they haven't pulled your number yet.

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Yeah that is how I read it too. Though I admit. I am west coast and its very unsettling not to be charged yet even though I logically know it is probably just them working through the preorders. I ordered on the 19th of May. Nothing yet.

I ordered on 07Jun15, I expect I will be in one of the last waves of charges.

I have my conformation codes for pre-order and registration code for the 23rd but still have not been charged yet.

So.... Freaking wife just ordered the pre-purchase of the game and it already took the money out for her... Mine still in waiting.

Update for me: 8:30 PM PST. Still no word on my pre order. no emails, nothing in mog station and nothing on my bank account. Starting to get worried they will revoke my early access when it starts since i have not paid. I bought the Digital CE from Square Enix Store.

Still in the same boat here as well. I did check the SE Store page though and my order still lists as Pre-Ordered so my order is still active at the very least so that's a small comfort.

10:20 PM PST. Still nothing. Going to take my nap before early access, so im just using the hope and pray that I still have my Early access when i wake up at 2:30 am method at this point.

I got an email today saying my order hadn't gone through. I've set it up again with Paypal this time, so hopefully it works now.