SE will not let me Pre order a collector's edition

So I have hit a brick wall it doesn't matter who I talk to it seem no one is willing to help, I have been a loyal customer for over 10 years from FFXI to FFXIV and I started out living in the UK which made my a account a EU version, now I live in the USA and I have found out the product codes are region lock, SE will NOT change my account to a USA one and UK SE Store will not accept orders from anyone outside the EU.....

So please tell me SE what the hell am I suppose to do here?

Nothing you can do unfortunately, about the best you can do is order the digital CE from amazon or the like once it they start selling codes.

I would but SE already confirm they would not be selling the CE version on amazon uK

One option is something that I know was done for 2.0: buy the version you can and swap codes with someone in the opposite situation.

Of course, better solution would be SE fixing their bullcrap system. . .

The digital download CE codes will almost certainly be available from other vendors in due time.

lets hope that amazon UK does then offer a digital version but considering they don't even offer a digital version of the normal game (last I checked) I am not holding my breath unless I can get someone in the UK to order and then send the overly priced physical version which will incur more shipping fees, but yes SE really need to fix this issue and allow us to take our account to whatever country we decide to move to with out fear of how am I going to get my expansions etc.

I hear steam users are having a bit of issue as well with the similar bs.

Failing that, I had similar issues being an early adopter and importer of FFXI, I had no issues ordering and importing expansions from Ebay, ask nicely and most small sellers are willing to open the box and email you the codes before they post it away.

What about proxy and buying from the website? Not sure if identification for store is ip or CC. If its Credit Card i know some online retailers sell prepaid cards from around the world.

I am guessing you just want a digital copy anyways.

So just a update I received this in response from SE and I quote:

Please be aware that you will not be able to order from the EU store while you are in the US. We can only advise that you purchase the game from another EU retailer if possible, as there is no way for us to resolve this for you.

So translation your screwed, not our problem and your money is no good here.

This just annoys me people move country it's not uncommon this day and age they should have things in place to accommodate customers where ever they choose to live.

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Originally Posted by Viridiana

better solution would be SE fixing their bullcrap system. . .

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This. On multiple levels.

Take a look at forum here: pointless, stupid character and post limits - none of them doing any good but at least punishing those who mean no harm.
Take a look at the game itself: sticking to bad design ideas (cash shop, housing, overuse of RNG, etc), the unholy trinity of "hardware restrictions / infrastructure restrictions / small dev team" excuses - time and time again issues are pointed out, SE goes ahead with whatever anyway, we're still feeling like they aren't actually investing money in the game, just put enough in it so that the basics can be done not to make the game feel (too) stale for (too) long.
Take a look at the online store: this massive sh××storm that's happened - and with the EU store only, JP and NA didn't face such huge issues from what I heard. Not to even mention the pricing for the UK.
And then the whole account management and region locking they have in place - has been awkward and cumbersome and confusing even in 1.0, and hasn't improved much since then (if at all).

Dunno about others, but to me, just listing these feels like crumbling under the weight of all the obsolete/bad systems SE should be fixing....


(This has been another non-spam post not in any way helped by the character limit.)

one way you could get you CE is to get a friend or relative to pre order or you pre order to them in the UK and then get them to send it to the USA

Pretty much what I am having to do is have my brother in England pre order this using my account all I need is the god damn keys I can get the install files from my wife's copy I donno why se just doesn't sell the keys through the moogle store it be so much easier and convenient.

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Originally Posted by BreathlessTao

Take a look at the game itself: sticking to bad design ideas (cash shop, housing, overuse of RNG, etc),

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Cash shop is purely cosmetic, it does not give you any in game advantage and is in no way required to play.
Housing is a bad design? Is that why it's so popular in this and many other MMOs??
RNG is the staple of gaming. I agree that there should be something new, but until someone comes up with a good system, it's pretty much going to stay (it's in the majority of games in the world ... not just MMOs).

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Originally Posted by DragonFlyy

Housing is a bad design? Is that why it's so popular in this and many other MMOs??

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I suspect he was referring to the particulars of how it was implemented here. Every world gets the same number of houses despite very different levels of demand instead of, say, instanced housing. Personal housing competing with FC housing (and costing the same, to boot). Things like chocobo dying being gated behind housing for no adequately explained reason. . .

I've been getting that error too, even when I try to buy the Digital CE code. This is ridiculous SE, please add more countries to your EU online shop.

So I finally managed to order my damn digital CE copy by using my brothers PC in the UK now am not sure where to use the pre order code I received as it seem like there is a site somewhere for the NA (not found it yet) to use but it doesn't look there is one for EU users yet XD unless someone knows and would like to share the link.

But really SE I can understand region locking when the product is cheaper but when am physically paying more because of conversion rates (which you don't seem to follow in your pricing) It makes about as much sense as when you released FFXIV 1.0 it the mess that is was........