GM Support notification won't clear

I opened a ticket last night to discuss an issue with a GM, but after I received the normal reply in the Support Desk, nothing I do seems to clear the blinking notification about a reply from support on my minimap. I've gone through every ticket I've ever opened in my history and set them all to "closed," but the indicator is still there.

http://i.gyazo.com/9b61f478c97795d575400f117f247e88.png

This is fairly obstructive since it will still occasionally pop the heads-up message about there being a reply from support, but as I said, nothing I do seems to solve the problem. I've checked everywhere in the Support Desk I can possibly close something. Is there a ticket that isn't displaying properly or something? I've never had this problem before.

I am having this same issue and is extremely annoying. I have closed these tickets at least 6-7 times now and everytime I go into another instance I get the huge message across my screen and the perpetual blinking notification.

I am starting to get really irritated about it.

I just got this bug as well, but i also haven't even opened a ticket or sent any kind of report and still some how managed to get this. Checked every where in Support and Information and found nothing. I wonder if the up coming patch will fix this.

Have you tried completely closing out your client and relogging? I had this issue and that solved it.

Sometimes that makes it go away for me temporarily, but after a short while it will newly alert me that I have a support response (even though there isn't a new ticket or response or anything). Thing has been stuck and blinking for days now. And it even blocks the normal mail indicator.

I also have this problem. I closed all three of my cases on both characters and still nothing.

also having this issue, for a few days now.

Mine seems to have gone away for good now. =)

I didn't know someone else had already posted this and I am having the same issue. >.<

http://forum.square-enix.com/ffxiv/t...red-Constantly

I have closed it out, logged out, restarted client etc and it all keeps coming back. Can this be fixed? >.<

So annoying.

Mine is still coming back... >.< what is wrong with this thing!?

I have the same problem... 3 days close the support mail but every 15 min *plin* mail come back! pls fix it!

still having this issue. heard some people had theirs go away but i've had this problem all week. it's on the bug report forums as "accepted," but no indication that they're actually doing anything about it. extremely obnoxious

Quote:

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Originally Posted by dioxideUniversa

I opened a ticket last night to discuss an issue with a GM, but after I received the normal reply in the Support Desk, nothing I do seems to clear the blinking notification about a reply from support on my minimap. I've gone through every ticket I've ever opened in my history and set them all to "closed," but the indicator is still there.

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Same thing fo me for a few days now. restarting browser or closing issues wont help me either :(

Frankly, if I had known I'd get this bug, I would have let the harassment go unreported.

I had this a while ago. I usually find that replying to the latest reply with a thank you to the GM works.

I did also post about it, but never got a reply. Is this not the official support forum from SE? http://forum.square-enix.com/ffxiv/t...t-notification
This is what I wrote:
Flashing support notification
Hey!

I have been raporting alot of RMT to the GM, and it used to work very well. But now my system is broken.
The icon which shows that I have a unread support message keeps flashing, it wont go away. I read all the messages, both sent and recived, but it still does not go away.

This happends on PC and PS4, I read every message under the history tab, open them, and close them, but it still does not go away

Quote:

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Originally Posted by Miakisu

I had this a while ago. I usually find that replying to the latest reply with a thank you to the GM works.

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That "Thank you" reply worked, but still its more work, I hope they fix it soon!


... the GM replied back, so back to blinking support icon :P

i tried answering to the last GM reply and it went away... til gm answered me again ._.

Quote:

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Originally Posted by Miakisu

I had this a while ago. I usually find that replying to the latest reply with a thank you to the GM works.

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I'd love to give this a try, but I'm unable to reply - the reply button is permanently greyed out for me.

And as for the suggestion to relog, it doesn't fix this issue. I was fighting this bug all last night and after it went away I would try relogging and it would pop back up again, and same thing again this morning. I can close the ticket and make it go away for awhile but it always keeps popping back up. Super annoying.