Compensate us for lost subscription time.

Despite the fact that I have repeatedly lost many hours of play time right in the middle of my prime play window, I have remained silent about this until now, but the 2.1 patch announcement is the last straw for me, it needs to be said.

Whether we function under the axiom of "The customer is always right." in English, or "The customer is god." in Japanese, removing the game from service for a planned 24 hour window without offering to compensate us a free day on our subscriptions is just plain doing it wrong.

I'm not asking for back compensation for the excessive server down times from tons of 'new game patching', it's just a part of playing an MMO shortly after launch, but when you intend to take the game down for a full 24 hour window, you need to compensate your paying players for their lost time. Other MMOs run by companies I like and respect less than SE have delivered better customer service on similar issues in the past, and I really want to see SE do this right.

NO compensation is needed for 24 hours down time. It is to be expected but if they took the servers down for a week or more than I could agree with you.

Read the terms of agreement.
http://support.na.square-enix.com/ru...1&tag=users_en

Quote:

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5. INTERRUPTION TO THE SERVICE
From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times, access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix's control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

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I'm sure your 33 cents are in the post as we speak.

It's part of the ToA you signed to even start playing the game... Seriously, is it really that hard to skim through those things? They have the right to deny service while providing maintenance. Also, they are adding A TON OF STUFF in this patch. Literally, a metric ton. It takes time to load it to the servers and test that it is working properly. If you want a sub-par game, go play one. Otherwise, get over it and keep paying to play this amazing game.

Oh, this thread again.

http://fc06.deviantart.net/fs71/f/20...el-d4s3014.gif

This will be good.

Quote:

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Originally Posted by Wolf_Gang

Read the terms of agreement.
http://support.na.square-enix.com/ru...1&tag=users_en

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"Act of God"? Didn't know that was in thd tos, good to know, lol

See were getting a 20$-50$ worth of content patch roughly in that 24hrs downtime. Other companies or would still charge the monthly fee, lose subs and charge for the content with the amount of depth there adding. And not even fixed there servers? If it something like the launch day then that different were takes most the week just to play or log in. Small hiccups sucks, but do you get compensated when you get a drop call on a cellphone? or even if it out for 24hrs, most the time no, If they had warn you about it.

Quote:

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Originally Posted by Wolf_Gang

Read the terms of agreement.
http://support.na.square-enix.com/ru...1&tag=users_en

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act of God. lolwtf

You pay the value of this huge content patch and they'll probably give you an entire month. Just send them around 15 dollars.

Quote:

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Originally Posted by mindful

See were getting a 20$-50$ worth of content patch roughly in that 24hrs downtime. Other companies would still charge the monthly fee and charge for the content with the amount of depth there adding.

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You seem to not understand what our subscriptions are for if you think patches have a price attached to them. We pay a sub so the game will actually get updated in a timely manner, the cost of the content is covered with that sub. Other games would charge for said content because they do not have a sub people have to pay, this isn't new for mmos that people paying subs is paying for content updates.

Quote:

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Originally Posted by Recaldy

act of God. lolwtf

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Lol that's pretty good on Squares part

Quote:

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Originally Posted by Resultsmayvary

You pay the value of this huge content patch and they'll probably give you an entire month. Just send them around 15 dollars.

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That is true , but if you play a free to play game it would be more like 30$ dollars a month on Avg. To keep up with them and with the pay win stuff lol. Those mmos offer a nice discount for free though,. At least here it is fair for everyone.

Quote:

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Originally Posted by Stormblossom

Whether we function under the axiom of "The customer is always right." in English, or "The customer is god." in Japanese

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Hahahahahahhahahahahaha

no.

You are trolling.

Get out.



v v v 'sup again fellow Mahri. :D

^^^ Nyaa may your days be grand fellow Mahri

as far as I'm concerned the maintenance gains us time in the long run, so no compensation needed

Quote:

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Originally Posted by myahele

"Act of God"? Didn't know that was in thd tos, good to know, lol

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Well that cover the part about the "Customer is God" :p

Quote:

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Originally Posted by myahele

"Act of God"? Didn't know that was in thd tos, good to know, lol

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lol actually that was very serious, regarding previous history in where the Master data center is located, already nuclear meltdowns, tsunamis and typhoons in the past several years has happened there.

Quote:

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Originally Posted by myahele

"Act of God"? Didn't know that was in thd tos, good to know, lol

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It's in the extended warranties you purchase as well... it's a standard disclaimer that means if it gets hit by lightning, drowned in a flood, etc. Crushed in an Earthquake would also be considered an 'Act of God'.

Although I wonder if that would cover the act of multiple gods (ie Roman/Greek Pantheon) as opposed to the Christian 'single' God...? probably does, but it could be a loophole, if you can prove that it was the work of multiple gods and not just one.

We should get compensation for having to see garbage threads like this one.

Amazing, people scream for more content and then piss and moan when there's downtime to ADD that new content and improve services. How about No? You agreed to the terms when you subscribed and one of those terms includes intermittent downtime for maintenance. You lose. Good day, sir and/or madam.

Someone has to say it. You are not this:
http://static.ddmcdn.com/gif/snowfla...-starlight.jpg

yeah, how about no?

lmao the things people come off with. You could ask to be refunded the money you paid to play that day, a full 26 pence, rounded, (UK obviously), would that make you happy?

Quote:

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Originally Posted by Kesshin

We should get compensation for having to see garbage threads like this one.

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LOL, good one.

I often complain to Mc Donalds that their 7-9$ value meal only last me 30 minutes of enjoyment, and the real enjoyment comes from the company I bring with me.

The other day I went to a movie and paid 20$, it only lasted an hour and a half. They also made me watch Trailers to movies I didn't care about which lasted a good 15 minutes.

I bought a indie game on steam for 15$, it lasted me 2 hours til I beat it.

I paid 9.99 for FFXIV and I get to enjoy it almost every single "day".

Now lets go back up.

Which is the better deal?

A)7-9$ per day
B)20$ per day
C)15$ per day
D)9-13$ per month

Wtf are we complaining about again?

What a silly thread to make.

OP, this is a bad thread and you should feel bad.

You didn't read the agreement you checked. xD

You are so tight it is disgusting!

Is this the line I stand in to be paid for having to use gigs of my bandwidth to download this patch? :rolleyes:

I am a cheap bastard, but no.
Just no.

i think i should be compensated for time ive lost because of sleep.

I'd say the patch itself is compensation worth 24 hours of downtime (an no-one should play for a solid 24 hours in one go anyway, btw).

Dude OP you're absolutely psychotic. Go take a fuckin walk

For those saying about the "Acts of God" part, this is a legal statement that basically means "shit that we have no way to control, prevent or predict". This is actually a fairly common term.

Quote:

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Originally Posted by Bluevann

Oh, this thread again.

http://fc06.deviantart.net/fs71/f/20...el-d4s3014.gif

This will be good.

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I love that! XD

But yeah here we go again.... "waaa I want my money back", "waa I cant play for a day1"

My advice go get laid, its far better then FFXIV :p