The bug forum has 740 "accepted" bug reports, with only one "planning to address" which has been there for 2 months.
Should we even bother submitting bug reports?
Is the bug forum just an eternal purgatory?
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11-20-2013, 05:40 AMSinthIs the bug forum just an eternal purgatory?
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11-20-2013, 05:50 AMHyristA bug was reported concerning failure to progress in the main storyline due to an unresponsive NPC on Balmumg Corthas Central Highlands - there was an emergancy maint done within a day to resolve the problem.Quote:
Originally Posted by Sinth
Critical bugs are addressed swiftly, low priority bugs likely will get addressed when available through major patches or content releases. -
11-20-2013, 05:52 AMAlhanelem
"accepted" simply means the bug report was submitted properly with enough information for someone to attempt to reproduce the issue. It doesn't mean that it was acknowledged to be a bug. Also, they fix lots of minor bugs in the hotfix and major patches which don't get mentioned in the notes.
There is never a reason NOT to submit a bug report. The worst that can happen is that no action is taken, and the best thing that can happen is the issue is resolved, so you really have little to lose other than 2 minutes of your time. -
11-20-2013, 06:03 AMTrystWildkey
No, no no, the entire forums are purgatory. Even Dante couldn't devise a better way of endlessly trudging up a mountain with various encumbrances. ^^
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11-20-2013, 06:04 AMufufuDon't lie to him. That bug took at least five days to fix. I should know; I was one of the people affected.Quote:
Originally Posted by Hyrist
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11-20-2013, 06:26 AMHyristQuote:
Originally Posted by ufufu
That bug I was referring to him took a day to fix.
It was reported on the 16th
Citation 1, Citation 2
Sunday, the 17th it was fixed.
One day.
You got a claim to call me a liar, you better cite your sources, cause when I say something, I base it off evidence. -
11-20-2013, 06:34 AMufufuHaha, sorry you're so mad.Quote:
Originally Posted by Hyrist
My bad though I guess, I thought you were talking about this issue, which was first reported on the 21st of September but first began happening the day prior. There aren't any patch notes for the maintenances that happened around the time, but I believe they fixed it in this maintenance, so actually it was about 6 or 7 days before they fixed it.
Six or seven days! I assure you, I was considering unsubscribing from the game because of how long it took them to fix that. It's good that they're getting better about these things, if the issue you were talking about is any indication. -
11-20-2013, 06:36 AMSerdapi
T5 perma-stun bug has yet to be fixed, going on week 3.
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11-20-2013, 06:37 AMAlhanelemreally? considering unsubscribing because a fix to a bug didn't happen INSTANTLY? What if an engineer saw it the SECOND you posted it and spend several hours each of 5 days fixing it and then another day to prepare the fix and then deploy it to clients?Quote:
Originally Posted by ufufu
A one day response is amazing, a week is totally reasonable. -
11-20-2013, 06:38 AMSinthYet the bugs remain in the "Accepted Bugs" forum instead of being moved to the "Resolved Issues" forum...Quote:
Originally Posted by Hyrist
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11-20-2013, 06:39 AMSinthYep, welcome to the generation of entitlement and instant gratification.Quote:
Originally Posted by Alhanelem
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11-20-2013, 06:39 AMAjoraOak
Since there have been no more posts we consider this problem to be solved. `_' that is, to paraphrase the normal response.
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11-20-2013, 06:43 AMufufuA week for a bug that completely halted all progression in the game is "reasonable"? Let me clarify: that bug completely stopped me from progressing in the game. There were no more quests, I couldn't finish my hunting log because I was unable to access the Isles of Umbra at the time, and all I could do was log in and stare and an unresponsive NPC, hoping he would eventually talk to me. For an MMORPG, that, in my mind, is unreasonable.Quote:
Originally Posted by Alhanelem
But hey, you're willing to wait that long, great. I'm not. -
11-20-2013, 06:43 AMHyrist
I don't have the patience to explain programming diagnostics and workload prioritizing to the indignant and the self-entitled.
Nor do I have the expertise to do into depth into the former - I understand enough to know why I outsourced my code-work in design to others, back in the day.
But going into network code is like going into an car's transmission box, except the gears in the box are about sixteen pixels in size and millions in number. And it only takes one botched gear to cause the entire box to go down. -
11-20-2013, 06:47 AMYoumu
Pompous white knight alert!
Watch out guys, he knows what he's talking about, what with his in depth knowledge of programming and workload prioritizing and such.
No but seriously man, do you read your posts to check to be sure you're not coming off as a total ass-hat before you post? -
11-20-2013, 06:53 AMAlhanelemYes, it is. Beilieve it or not bugs can not be fixed at the snap of a finger. Your demand that something be fixed in less time than might be humanly possible depending on the circumstances is what's unreaosnable here. I can name very few games that are able to turn around patches within a week of an issue being reported, much less 5-6 days.Quote:
A week for a bug that completely halted all progression in the game is "reasonable"?
You must not play any game for very long if you threaten to quit for one bug not being fixed within 5 minutes of reporting it.
Bugs happen. Deal with it. There isn't a software program in existence that doesn't have a bug somewhere. Many of them are not simple and require many man hours to address, something you fail to understand.
Also, not being able to turn in a quest does not completely halt your progression in the game. You can still level up, you can still craft, you can still do anything you've already unlocked, you can still do other quests.... etc. -
11-20-2013, 06:58 AMufufuOkay. This argument is going nowhere and frankly I don't care enough to keep talking about it. I was just using it as an example of a bug that took them days to fix in the first place.Quote:
Originally Posted by Alhanelem
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11-20-2013, 07:08 AMTupsiWas it reported? Or are you still using it?Quote:
Originally Posted by Serdapi
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11-20-2013, 07:23 AMHyristNo, I actually took the time to make sure my disgust was properly expressed before I posted.Quote:
Originally Posted by Youmu
Seriously, people need to get over-themselves in these forums. It's as if their personal problem is the number one priority SE should fix, and Twelve forbid they have other matters they are tending to.
I'm sick of it to the point of being livid just watching it. There's not a lick of patience here, and I've got NO problem being condescending when someone starts their conversation off calling me a liar. -
11-20-2013, 08:35 AMSerdapiI don't think you understand.Quote:
Originally Posted by Tupsi
Why would anybody use a bug that allows Twin to jail you for the rest of the fight without a Dreadknight alive?
Here is a duplicate bug report but can't find the "Accepted report"
http://forum.square-enix.com/ffxiv/t...ht#post1522926
Edit: found it
http://forum.square-enix.com/ffxiv/t...ht#post1521471 -
11-20-2013, 08:37 AMAlhanelemRight, and I was just using it to explain to you how taking days to fix a bug isn't itself a problem, as differnet bugs can take different amounts of time to fix and that demanding an unrealistic timeframe for a bug to be fixed is unreasonable.Quote:
I was just using it as an example of a bug that took them days to fix in the first place.