Password reset is really messed up

My internet provider have dynamic IP. I don't know when exactly but its changes from time to time. In last 7 days I had to reset my password 5 times already. I never had this issue at launch and in beta. Is there any way to switch this stupid protection off?

Your internet provider having a dynamic ip address shouldn't have anything to do with anything... Unless you have a business account or a web page thats the only way you are going to have a static ip address... It sounds like you may have someone hacking into your account, so the password reset is doing what it is suppost to do which is basically locking you out of the account... I personally would try deleting cookies and cache if that doesn't work then you need to contact customer support and report the issue...

Add a security token to your account (either software version on Android/iOS or a hardware token). Having one of those on your account disables the IP protection so it won't bother you any more. That's the only way to get it turned off.

Unfortunatly, no, security token doesn't disable SE IP protection. I often use a VPN (whose machines are located in multiple countries) and, when I turn it off, I get almost everytime an email from SE to change my password even if I use the security token :-(

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Originally Posted by Ed_N_Ants

Your internet provider having a dynamic ip address shouldn't have anything to do with anything... Unless you have a business account or a web page thats the only way you are going to have a static ip address... It sounds like you may have someone hacking into your account, so the password reset is doing what it is suppost to do which is basically locking you out of the account... I personally would try deleting cookies and cache if that doesn't work then you need to contact customer support and report the issue...

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Changing your IP will result into SE locking your account for suspicious activity and "for your own protection". It happened to a lot of people me included. If you have a dynamic IP, you gonna have to reset your password everytime. Pretty dumb system.

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Originally Posted by Garwulfo

I often use a VPN (whose machines are located in multiple countries) and, when I turn it off, I get almost every time an email from SE to change my password even if I use the security token :-(

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That's the best news I've read all week.
People logging in from different countries is such an obvious red flag.

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Originally Posted by ArkhamNative

That's the best news I've read all week.
People logging in from different countries is such an obvious red flag.

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I have to move pretty much due to work and just changing city makes you change your IP. And its annoying. Posts like yours should just be removed how stupid they are.

ive never had to reset my password on a dynamic ip

A dynamic IP will only change if the modem / router is reset. It will stay the same for the duration it is left on.

This is why some people haven't experienced these problems, because nowadays modems/routers are rarely turned off, so you wouldn't notice the change in IP.

Also there are some isps that issue static ips, I have one and i didnt ask for it and no I do not have a buisness account.

A friend of mine has to change his password everytime his router resets because of his dynamic ip. No one is breaking into his account. He is on the ps3 with a security token too.

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Originally Posted by DarkB

Changing your IP will result into SE locking your account for suspicious activity and "for your own protection". It happened to a lot of people me included. If you have a dynamic IP, you gonna have to reset your password everytime. Pretty dumb system.

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Wow thank you for this, Ive been having this happen a couple times and couldnt figure it out. At first I thought it was from messing up on my password once, which I thought was weird, then after a reset a week or so later, it did it again and I didnt even mess up on it lol.
I sometimes shut my modem off when I go out of town, and Im assuming when it comes back up it has a new IP.

I heard a security token should work, but idk i have never had this problem cause i just simply went in and changed my ip to static. That would most likely be the simplest fix.

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Originally Posted by Norack

I heard a security token should work, but idk i have never had this problem cause i just simply went in and changed my ip to static. That would most likely be the simplest fix.

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They are talking about their ISP's assigned IP not their local network IP, you can't just change your ISP's IP to static if you have a dynamic IP.

External IP addresses are controlled by ISPs, not users.

I play from two locations in two diferent cities, on two different laptops as I frequently travel between these two locations. I have a security token. At my farm, i turn my modem off at night when i'm not using it (old habit) and the one at the house is never really turned off, unless a power failure hits.

From these two locations, i have never been prompted to reset/change my pword (although i do change it on my own once in a blue moon).

When i first started played from the house, i dreaded the expected email flag of account being accessed from a diferent city....newp. Never got one. Dunno why. It's also like this when I played ff11 for the past 11ish years. Never got any email either.

This is getting silly. I have not been able to track down what exactly triggers this, because it doesn't happen all the time. I really can't figure out what the problem is. It doesn't seem to be related to dynamic IPs per se, because it doesn't trigger all the time.

I thought that maybe it had something to do with your ISP using several different subnets for dynamic IPs, and you get flagged if you get switched between them (because they "look different"). Then again, I used my work VPN the other day to try out whether it helps with the massive lag spikes I get every other day (different topic...), so I can be sure that I used a completely different IP at that point... and it didn't trigger.

The whole system is quite opaque. If they at least gave you a way to review the steps that lead to the IP block... like showing you which IPs triggered the suspension... that would be a step to figure out what you can do to prevent it.

Or, you know, just use GeoIP.

At the moment, the thing is just ridiculously overzealous.

And yes, I've been thinking about just installing the android authenticator, but after reading reviews on how bug-ridden it is, resetting on a whim and then completely locking you out of your account... I think I'll pass for the time being.

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Originally Posted by Tabascun

And yes, I've been thinking about just installing the android authenticator, but after reading reviews on how bug-ridden it is, resetting on a whim and then completely locking you out of your account... I think I'll pass for the time being.

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I would attempt the authenticator. I don't exactly understand why some people have said it will lock you out of your account. I've never heard of the iOS version doing this. Regardless, you are given a emergency removal code when you are sign up. Take a screenshot of it, or save the page to disk so in case something does go wrong, you can regain access to your account.

Greetings,

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