I've been experiencing lag for a month, and I posted in that extremely long thread about throtting. I've called time Warner Cable and there no problems on their end. I called Netgear because we use a router, and no issues on that. This lag is coming from Square enix's servers, and it's been getting progressively worse with each maintenance, there has been no announcement to explain why we're experiencing this problem, any estimate date to have it fix, etc. there has been no reply, and honestly, as much as I love this game, I'm not too happy of spending money on a product I can't quite use.
I can't do any primal hardmode fight because my lag makes me get hit by everything even though it looks in my screen I got out on time and I'm 20 feet away from the damage. I haven't been able to join any groups for Bahamut's coil because of my lag, and there's just so many times I can run Amdapor Keep before getting fed up with the monotony. I just want to be able to enjoy the game, not get angry and frustrated every time I do anything, because even crafting lags a lot. that s why i'm not paying for the following month, there's no point in wasting money for something i can't use, and also for the abysmal costumer service.
A friend of mine was hacked before he could get a token in his cellphone, and it's been 4 weeks now since then and he keeps being ignored as his live chat never goes through, only gets generic email replies, and he wasted all his minutes being on hold on the phone just to never get to talk with a real person. I've sent emails too and tried the live chat to ask about this lag issue, and they don't go through either. At this point it just feels like I'm giving my money to somebody who doesn't give a s*** about me at all.
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10-19-2013, 10:43 AMArthemisaI'm cancelling my subscription due to lack of response from Square Enix
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10-19-2013, 10:56 AMZenaku
Edit: You could live far from the data center that could be your lag issue
Your friend who got hacked he waiting in line with the rest of the people who got hacked he waiting for his turn. Once it's his turn he be unban then he have to fill a report to reroll back his account which take 7-10days If he lost his gil/item and if he want to get it back.
Editx2 ya did not read the wall of text lol. -
10-19-2013, 11:12 AMPyrorebirth
Sorry to say that zenaku but either you're blind or missunderstanding things, there IS a problem with the server-side-lag which is most likely NOT caused by any's ISP, hard- or network-configuration on the customer-side. Hell, my boss would kick my ass if i would tell my customers its their fault and only theirs but NOT GOING THINK ABOUT IF I MADE A MISTAKE. Its since when? Alpha? Beta? There WAS always a server-side-lag, but now we ran gold and this server-side-lag just became more consistent, it doesnt matter which route i tunnel through.
So yeah, to the OP, there arent much more options, canceling the service since SE wont take any actions any soon...but the mods are happy-trigger with closing threads regarding server-client-problems...sad sad day
BTW. like everyone can see, i have a very low post-count aka i'm a silent person, but i wont stand back if things will turn the wrong way. -
10-19-2013, 11:23 AMZenakuYa i end up not reading the full wall of text just saw the lag part was just trying to see if the problem could be her/his internet/Computer or even the fact that she/his may live very far from the data center. It's like if i try doing titan in JP data center i'm sure i lag and have issue.Quote:
Originally Posted by Pyrorebirth
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10-19-2013, 11:27 AMPyrorebirth
Aye ^^
Some just have memorized the rotation titan does BUT thats usually not the intention on an encounter, count seconds or read up left health. Many people are stuck with that problem without a answer from SE in a reasonable time whatsoever -.-
Plus, i bet my balls, i wont have any respond of a mod within the next week on the german board to my thread, nor arthemisa.... -.- -
10-19-2013, 11:35 AMArthemisa
I wouldn't mind waiting longer if at least there was a post from any tech support employee explaining the situation, whether it's being worked on, and if there's an estimated date for it to be solved.
as it is right now, it's very disprespectful of SE to ignore all these issues and the players/costumers. I mean, I play WoW and while that game isn't as great as FF14, their costumer service is much better and you actually get to talk to a real representative in-game or on the phone much faster than here. -
10-19-2013, 11:42 AMPyrorebirth
Word arthemisa,
i wont touch WoW by myself tho, my hopes are high that in near future SE cant IGNORE this situation anymore,
which they absolutely DO right now, and try to fix this. Even if i wouldnt have those problems at all,
people i know would have those and i would be glad to step back some days for maint. till there is a new roll-out of a client which actually would help everyone. -
10-19-2013, 11:47 AMPinkDeadly
You'll get no troll response from me. I just wanted to say that sucks and I'm sorry OP.
I'm not entirely sure how networking works but why wouldn't server side lag affect all players?
Don't really need to see specs but could it be a graphic settings or a CPU/GPU problem?
I really hope SE sorts this out for you... -
10-19-2013, 11:58 AMArthemisa
Something similar happened to the other MMO I mentioned before. It happened a couple of years ago, suddenly some ISPs started to manage WoW as if it was the same kind of data as bit torrent, that (from what i was explained) means that data transfer has lower priority, so when you play you'd lag a lot. I think the term used is throtting? anyways, it took about a month for Blizzard to have the issue fixed, because it affected thousands of players who used different internet providers. It was Blizzard who talked to the ISPs and sorted things out.
Now, if you go to the thread list in this forum, you'll see a thread that's about 137 pages long where people from all around the world have been having this issue for weeks, and it began around the time SE added more servers. I know my issue began after a Saturday 4-hour maintenance. As soon as the game was back up, I started lagging, and the lag has not gone away. After the last maintenance we had in Excalibur, my lag got worse. I've already talked to my ISP, I've checked my computer, have updated drives, everything works great and I haven't had any lag issues with any other game but FF14. So, if the problem is not on my end, it's on SE's side, and they are the ones who have to fix it. They are the ones who have to talk to all the internet providers players have mentioned in that megathread and sort things out because it is their product that is being affected.
If SE expect us the players to fix the lag issue, that's like having a chef come out and tell you YOU need to fix your own dish if the chef burned it or added too much salt , even though you've paid for it. -
10-19-2013, 12:02 PMRannieQuote:
Originally Posted by Arthemisa
question have you ran a speed test on your connection itself? if you haven't go here http://www.speedtest.net/
I was having an issue with my computer where i was getting only 9.15 mbps. i called up Bright House (Used to be timewarner) spent over an hour on the phone with them (and this was doing it both via wireless as well as with a cat5 ethernet cable. finally got through them the wireless to be getting the 50+ mbps that I should get and then I was still having an issue with the cat5 connection. What I had to do was actually go into the advance settings of my network card and force it to stop throttling itself. I'd double check that first and foremost before anything jic. if it's not i have no clue -
10-19-2013, 12:08 PMArthemisa
I did, and as I said before I even contacted my ISP to check if there was any issues with my connection. Everything is working as it should, and I don't have any lag or latency issues with any game or program except FF14. My connection speed is constant, I've checked it both during peak hours and late at night, and there's only a 1Mb variation which is within the normal parameters. I also have high speed internet, so it's not like I'm using all my bandwith.
Funny thing, I've run both WoW and FF14 at the same time, and WoW runs perfect and I'm able to raid in 25 man groups with no problems in high settings, but FF14 lags with or without WoW running. So I think at this point I've covered most possibilities. -
10-19-2013, 02:01 PMZenakuA week ago the game had a lot of issue some people got lag and some did not. When a person lag issue got fix someone else had it. It seem like there data centers having issue. Also it have to do with how far you are from it where do you live>?Quote:
Originally Posted by Arthemisa
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10-19-2013, 02:16 PMArthemisa
I live in Los Angeles.
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10-19-2013, 02:25 PMYamitri
Server side lag affects everyone, the big question is how much actually affects players. Depends on distance, ISP, locations; etc. The server can only compensate so much, same goes for the computer on the client side to.
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10-19-2013, 03:21 PMZenakuGo to run on your computer and put cmd then on the black box putQuote:
Originally Posted by Arthemisa
ping 184.107.107.176
Let us know your ping.
This wont fix your lag issue but at least we know if it's ping issue or something else. -
10-19-2013, 03:52 PMArthemisa
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\blablabla>ping 184.107.107.176
Pinging 184.107.107.176 with 32 bytes of data:
Reply from 184.107.107.176: bytes=32 time=117ms TTL=45
Reply from 184.107.107.176: bytes=32 time=142ms TTL=45
Reply from 184.107.107.176: bytes=32 time=137ms TTL=45
Reply from 184.107.107.176: bytes=32 time=122ms TTL=45
Ping statistics for 184.107.107.176:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 117ms, Maximum = 142ms, Average = 129ms
I don't know what that means, is it good? -
10-19-2013, 04:35 PMbenwithvees
Having it on PS3 is the worst. I know we kinda get the short end of the stick, but I just can't do it. I'm a DRG and my combos are being interrupted by the lag. Sometimes it'll register the combo and sometimes it won't so I'm stuck guessing if it did and I'm hoping that the next combo will the the full potential of damage. Don't even get me started on FATEs. I'm there sitting like a duck in Coetheras because the boss mobs won't even show up on my screen so I just wait till the FATE is done and get no experience.
I'll do my animation for my abilities but it won't atually do damage so I have to keep spamming it till it can actually do something. It's really frustrating -
10-19-2013, 04:52 PMDancingMad
Ya, I have the same service provider as OP and live in LA. The lag in this game is really annoying. I manage to get by as DPS but I wouldn't want to heal or tank with this lag.
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10-19-2013, 05:01 PMArthemisa
And what's more annoying is that everybody assumes it's our internet speed, but this lag only happens with this game, nowhere else.
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10-19-2013, 05:38 PMZenakuHaving 129ms is not good but it's also not bad. I would say it's the ISP having issue getting to the data centers it happen a lot in 1.0 where some ISP block ffxiv data centers and players could not even log in. Or could be something else it's really hard to say you should not be getting that high of a ping.Quote:
Originally Posted by Arthemisa
I would try and opening my ports for FFXIV and see if that lower your ping but i'm not sure you know how to do that :( Not sure how else people on here can help. SE not really going to be much help and your ISP sure not going to help much also :(. Best thing i can think of is opening your ports i did that for 1.0 and help me somewhat. -
10-19-2013, 05:44 PMArthemisa
You are right that I don't know how to open the ports... I don't even know what you mean by that :(. It just sucks that the game was great until one saturday maintenance 4 weeks ago, after that it is just lag lag lag.
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10-19-2013, 06:13 PMPyrorebirth
The problem with server-side-lag is....it would affect everyone IF the server never would be able to recognize a good chunk of the incomming data. Rubberband-effect.
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10-19-2013, 06:27 PMZenakuThe lag is getting worst per maintenance they done sometime i'll be fine one night the other night my friends would have lag and i be fine. I don't see this issue being fix asap but we can just keep hoping.Quote:
Originally Posted by Arthemisa
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10-19-2013, 06:36 PMMStowastiqVahlshdehNot sure if this will help but SE has a stickied thread about ISP Throttling, they are asking people to submit info.Quote:
Originally Posted by Arthemisa
Sticky: Request for information: ISPs and P2P throttling
Details quoted from the thread:
Quote:
Originally Posted by Aethingie
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10-19-2013, 09:01 PMKelt
Try WTFast.
I have insane lag and near-immediate disconnects when I play. But using this thing, I've been able to play with super-minimal teensy-weensy lag.
The problem as I understand it, is that somehow the game is uploading packets back to the FFXIV servers, from our game clients, that overload whatever router you're using, causing it to start having trouble transferring data, and eventually reset itself. This is especially true for wireless routers. I have yet to come across a fix for this that players can do, so that shite is on SE's heads all the way.
I'm not sure whether it applies to modems as well, as I connect through my landlord's router for the moment. -
10-19-2013, 11:13 PMCrazyCanukk
start here , check results.
http://www.ffxivguild.com/how-to-tes...agpinglatency/
download the application and run it..if your not comfortable using the other method. Its safe -
10-19-2013, 11:23 PMArthemisaI posted there probably 2 weeks ago when I noticed my lag wouldn't go away. Also from my experience with lag issues in WoW, it does not always affect all the players in the same server.Quote:
Originally Posted by MStowastiqVahlshdeh
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10-19-2013, 11:44 PMCarnage
I'm beyond frustrated with Square Enix regarding this issue. At least in my case this is pretty much 100% confirmed to be on SE's side and it's due to bad routing from their servers to certain ISPs.
How do I know this?
- I currently play around 5 other online games and I average a 25ms ping on all of them.
- This problem started two weeks after release when they "upgraded" servers in order to allow more people in.
- I called my ISP multiple times regarding the issue while sending traceroutes and ping logs to them and they could not pinpoint the problem.
- My ISP doesn't throttle unless they find illegal cookies, which I'm sure SE doesn't use.
- I have a high end ASUS RT-N56U with a wired connection to my Gaming PC, I've also tested it without a router and a direct connection to the modem to no avail.
- I recently upgraded my internet from 25 Down/5 Up to 50 Down/10 Up and it made no difference. Here is a speedtest: http://www.speedtest.net/my-result/3043629367 and here is one to a Montreal Server where SE's NA Servers are apparently located: http://www.speedtest.net/my-result/3043632762
- I don't drop packets or get ping beyond 150ms.
- Playing this game on a VPN where I would first connect to an LA server and then to SE's servers which severally lower's my speeds and given me less lag and better results.
- Changing ISPs to Century Link, a DSL provider that provides worse service, is known to throttle, and gave me less speeds at 40 Down/5 Up gives me zero lag.
- Finally, the biggest evidence against Square Enix is that I can connect to JP servers right now and get zero lag. My connection on the Character Selection Screen also displays as "Excellent" as oppose to the "Good" I receive on NA servers.
It's funny because the last time I called Cox Communications, my ISP provider for the last 10 years regarding this issue, I was able to actually speak to a tech representative who also plays FFXIV and he says he receives the same problem, while another friend of his who also uses Cox but lives in LA doesn't. -
10-20-2013, 01:45 AMArthemisaMy issue started at around the same time. You've explained better what I've been trying to say all this time. This problem began after a server maintenance and around the time more servers were added, so SE did something that screwed up a lot of players' connection to the servers. That megathread thread with almost 140 pages of people posting about constant lag is proof of it, and the lack of SE's response is rather aggravating. They may or may not be working to fix the issue, but this silence is making me pretty angry.Quote:
Originally Posted by Carnage
As it is right now, I'm just letting this month run and I won't activate my account again until things are better... and if they get better. -
10-20-2013, 02:13 AMntall1
It is not the servers.. It is the internet backbone used by the Montreal data centers. It doesnt affect 100% of players because its location based, and depends on where you get routed thru to get to the servers.
This issue is not on the users end, and nothing that can be fixed by the user. It has nothing to do with computer specs or configuration. Has nothing to do with routing ports or all the other crap ppl continually suggest about this issue.
I know some ppl are trying to help, but if you do not have this issue, than you will probably continue to bring up ideas that require a fix on the users end. This is a waste of time now. We have enough data all over these forums to prove its not a user end issue. So while you are trying to be helpfully if you do not have the issue it would be best to just not comment. -
10-20-2013, 02:31 AMC-croft
This is what is happening to Californians below. Once we get routed to San Jose, we take a shit all the way to the Data Center. I am on AT&T, and I have seen other posts stating this happens on TWC in SoCal. It gets worse during prime time.
Tracing route to 184.107.107.176 over a maximum of 30 hops
1 3 ms 2 ms 2 ms homeportal [192.168]
2 29 ms 46 ms 24 ms 108-192-172-2.lightspeed.frokca.sbcglobal.net [1
08.192.172.2]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 27 ms 23 ms 25 ms 12.83.77.145
7 26 ms 26 ms 26 ms ggr4.sffca.ip.att.net [12.122.86.197]
8 28 ms 28 ms 28 ms 192.205.37.66
9 101 ms 100 ms 100 ms if-1-2.tcore2.SQN-SanJose.as6453.net [63.243.205
.2]
10 118 ms 101 ms 107 ms if-5-2.tcore2.PDI-PaloAlto.as6453.net [64.86.21.
2]
11 122 ms 102 ms 100 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
4.58]
12 145 ms 106 ms 103 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
13 101 ms 101 ms 100 ms 66.198.96.58
14 101 ms 100 ms 102 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
15 102 ms 101 ms 101 ms 72.55.128.44
16 100 ms 101 ms 101 ms 184.107.107.176
Trace complete. -
10-20-2013, 02:41 AMArthemisa
I'm on TWC. So I guess we can go the proverbial south park route and partly blame Canada? :D
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10-20-2013, 02:57 AMC-croftLOL, not really. San Jose is where it starts...Quote:
Originally Posted by Arthemisa
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10-20-2013, 03:29 AMArthemisa
Pfft I just want to blame Canada, ok? :)
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10-20-2013, 03:36 AMNamynyor
Have you ever considered that the lag issue may be due to your own system hardware, not the router or ISP, but the computer itself? I had this issue with my laptop on v1.0 launch, when I had a 6-15 second lag on any command I tried entering processing into action with a 50MB cable connection. Upgraded the laptop, and I haven't had major lag issues since. I do have an ISP that throttles my connection now, constantly, because they're running us under a 20 year old bandwidth usage cap (240MB/day), and I am still not suffering major lag issues, so from my experiences the system hardware is more likely to be a cause of your lag than problems with SE or your ISP. However, since I don't know what your system stats are, I can't say for sure, or maybe you have a background process on the computer that's causing lag.
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10-20-2013, 03:42 AMRaist
It's looking more and more like an issue with the routing partners being used by the ISP's. It's not Comcast, Time Warner, AT&T, Verizon, etc. that you pay for service---it's other parties responsible for segments they have agreements with for routing through certain corridors. It's companies like Cogent, TATA, i-Web, alter.net, tinet, a host of other third parties that have failing segments. Without gathering proper documentation to show where your routing is having trouble, it's going to be near impossible to get it resolved. You can run tracert or pathping to your actual game server and forward the results to your ISP and request them to investigate further. Would be good to forward it to SE in a support ticket as well, as they may be able to forward it to Ormuco (their service provider) so they may be able to look into matters on their end as well. Unless you want to roll the dice and contact them directly yourself (you can find contact info on the troublesome IP's by looking them up at arin.net).
By the way... that 184.107.107.176 IP you guys keep using is NOT an XIV game server, it's not even connected to the data center in any way. It is the IP address for the old www.eidos.com web server, which runs on an i-web segment (not Ormuco), and houses about a dozen websites, many for the games in the EIDOS library (now owned by SE). You can run nslookup or ping the websites and you'll get that same IP address if you want to confirm it. They arent' even physically in the same location--offices are about 16 blocks apart, so they may not even be on the same node for that matter. You can see them break off differently once they get into Montreal if you trace them.
In order to properly research your issues, you really need to use the IP address that your client is actually connecting to. You can get that from resmon (Resource Monitor) and looking for ffxiv in the network sections to see what IP's it is connecting to. There will be more than one--the ones starting with 124 are background connections to Japan that remain Idle for the most part. The one you want starts with 199. For an example of what you want, here's a trace for the one I use on midgard:
Note the issue that crops up just as I'm trying to get off of TWC, and into a third party's routers:Quote:
C:\Windows\System32>tracert 199.91.189.74
Tracing route to 199.91.189.74 over a maximum of 30 hops
<initial hops removed for security>
4 37 ms 30 ms 43 ms xe-7-0-0.rlghncpop-rtr1.southeast.rr.com [24.93.64.40]
5 37 ms 34 ms 46 ms 107.14.19.44
6 * 33 ms * ae-4-0.a0.lax91.tbone.rr.com [66.109.1.113]
7 38 ms 36 ms 43 ms ix-17-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.149]
8 89 ms 86 ms 81 ms if-2-2.tcore1.AEQ-Ashburn.as6453.net [216.6.87.2]
9 86 ms 91 ms 88 ms 64.86.85.1
10 99 ms 91 ms 87 ms if-10-2.tcore1.TTT-Scarborough.as6453.net [64.86.32.33]
11 98 ms 102 ms 83 ms if-9-9.tcore1.TNK-Toronto.as6453.net [64.86.33.25]
12 105 ms 87 ms 114 ms if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96.61]
13 85 ms 84 ms 88 ms 66.198.96.50
14 87 ms 86 ms 87 ms 192.34.76.2
15 109 ms 117 ms 90 ms 199.91.189.234
16 101 ms 94 ms 85 ms 199.91.189.74
Trace complete.
This is an ongoing work in progress, trying to resolve some issues with routing for those of us in the Southeast region. We were going down into Atlanta and getting put into Cogent Communication (cogento), then getting forwarded up to Seatle, where it was frequently running into issues as we crossed the border into Canada. They've been moving my routing around the last couple weeks trying to get it ironed out, but we haven't had much luck resolving the packet losses (well, not just MINE, but mine has been changing in the last month since we started flooding TWC with reports). Don't understand the move to LA... That area (and especially San Jose) has been very flaky in the last month or so, and we also have been warning them that TATA (as6453.net) is another known offender for this problem. Yet, they managed to stick us with them this time around. Another thing that surprises me too is how they are also sending us back into Ashburn again--another corridor known to have issues in the past.Quote:
6 * 33 ms * ae-4-0.a0.lax91.tbone.rr.com [66.109.1.113]
7 38 ms 36 ms 43 ms ix-17-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.149]
8 89 ms 86 ms 81 ms if-2-2.tcore1.AEQ-Ashburn.as6453.net [216.6.87.2]
But... at least they are actually TRYING to do something about it finally. Note that this is an effort being taken by our ISP, after a lot of people contacted them and provided a lot of data identifying their problem getting to Montreal. This is NOT SE working on the problem, but TIME WARNER CABLE. Granted, it is not resolved and still a work in progress... but, at least progress IS being made... of sorts. -
10-20-2013, 03:56 AMArthemisaWell my computer is pretty new. I had somebody build it using this list http://secure.newegg.com/WishList/Pu...umber=20051612 and i'm running windows 7. I honestly doubt it's a hardware issue given that I (like i have said many times already) do not have any latency issues with any other game but FF14.Quote:
Originally Posted by Namynyor
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10-20-2013, 04:02 AMRaistYou likely don't have latency problems with other games because you don't have everyone running through the same networking channels as the XIV players. When the routers along your routing path get to a certain congestion level, traffic shaping rules start clamping down and that's where our packet loss and extended delays come in. It's more an issue between you and SE at play here--not something at the end points.Quote:
Originally Posted by Arthemisa
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10-20-2013, 04:08 AMArthemisa
And that I understand (or I think I do), but it's getting a bit tiresome to have to give the same answer to people who didn't quite read any of my posts where I've already said I've had contacted my ISP, checked my computer, posted in that thread about throtting, etc. and keep telling me the same thing: that the problem is only on my side. With all the replies I've got, it's clear that, as you said, this latency is happening somewhere in between SE and me. The thing is that I didn't have any issues until about 4 weeks ago, soon after SE added new servers and after a Saturday maintenance. That alone suggests me SE changed something that is now affecting a lot of random players, but honestly it feels like we're the ones doing all the work while SE sits there and says nothing.
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10-20-2013, 04:29 AMRaist
It's due in large part to the increased traffic. Before, access was extremely restricted. Remember, SE was only letting a limited number of people get on each server at once. Now they've opened up that restriction, AND population has likely increased as well. So, those already strained network devices are getting hammered even harder now.
Look at it this way. Previously, a certain hop was already struggling when SE was having 3100 concurrent log-ins per server, when population was restricted to 5000. Now, that population restriction may be 7500 and they are allowing up to 5000 concurrent connections. Well, that hop managed by TATA, i-web, Cogent, etc. has NOT been updated to compensate as well. So, that choking point is now further pronounced than it was before.