Like this post if you want a new statement from S.E.

Regardless of your stance on this RMT/suspension/gil removal issue, I think a lot of us just want to hear another official statement. As the title of one thread suggests, they may have been instructed not to say anything about it, but this is where we ask for them to say anything that they can to us. They know what this is about, we know what this is about, and it's not going to resolve itself until they give us another response.

Please like this post if you just want to know what's really going on. Otherwise, please respect the point of this thread and keep your uninformed opinions out of it. I, for one, am not going to respond to any of them here. Many thanks.

Edit: Feel free to say something relevant and civil if it helps to keep the thread alive.

Edit: I think it's done. SE's response is no response.

More threads on the matter have been deleted. Let's make sure that doesn't happen to this one. Tell S.E. you want an answer.

Nah, stop farming Likes, looks really shallow.

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Originally Posted by Bibimbap

More threads on the matter have been deleted. Let's make sure that doesn't happen to this one. Tell S.E. you want an answer.

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Yes, let's make sure this one doesn't get deleted by making it just like all the others. This will, without a doubt, keep it from getting deleted/ignored

People need to think of it this way,

as long as you see RMT/Bots, coupled with SE's innability to tackle this situation, the player is going to continue to be punished and it will clearly end up affecting a lot of players.

We value your feedback and are pleased to see such passionate responses regarding this issue.

However, we currently have no plans to make a statement at this time.

Like this post if you knew there was a Live letter from the Producer coming in the next few days.

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Originally Posted by Laiyenu

Nah, stop farming Likes, looks really shallow.

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Maybe he prefers farming likes on the forums than farming mats ingame? :>

Think of it this way, If they release too many details on what they were doing or why accounts were suspended/gil removed/bots dealt with then the RMT's will also know and find more ways around it. Best we can realistically expect is an apology for the CoW on RMT's and a system setup to redeem and roll back those wrongly accused. I get that people are upset over this but you are only really thinking of it from a narrow, player, point of view. I could do a long diatribe explaining it all but I'm pretty sure i would be wasting my time. Not on you but in general, the post will be buried within minuits and another post will arise with the same damn complaint even if its been well explained a thousand times.

I've got friends who are going to quit, pending whether or not S.E. is doing anything else about the situation. We don't need details. I think no matter what they say next, it's going to answer most of our questions.

How a response from the developers going to resolve the RMT essue? Let them do their work and when you see a post on lodestone like the one before you know they are doing something.

Dear Devs, are you standing by this action, or is there further action planned for individuals who had no RMT interaction?

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Originally Posted by Laiyenu

Nah, stop farming Likes, looks really shallow.

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http://www.geekfill.com/wp-content/u.../09/oh-you.jpg

I agree OP, its a bit overdue for a statement on how they plan on solving this issue aside from taking gil from millionaires. Last time i checked that didnt make bots disappear out where fleece farming is happening.

It's been over a week now. When will we get a response?

Posted just today. I'll C&P it here for your convenience.

Quote:

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Originally Posted by Hvinire

Hello,

We have a firm understanding of the current RMT (real money traders)/cheating situation, and while we are working to implement countermeasures, it is true that we are sometimes reacting one step behind. While we cannot announce specifics of what we have planned, I do want to let you know that the development team and the Special Task Force (STF) are working closely together to implement measures to catch cheaters. We were able to catch some large scale RMT groups due to this.

Also, because it's the RMT and cheaters who strike first, the operations team can usually be thought of as reacting one step behind. However, as players have been saying, we agree that we should be finding and patching these holes from the start.

However, we will always be investigating, tracking down cheaters, and punishing them.

While we do not respond to your RMT reports, all of the information we receive is reviewed by the development team and STF and everyone on the team is extremely appreciative of your efforts. We apologize for the frustrations and inconveniences caused by the RMT and cheaters, and we will be working hard to catch them.

We appreciate your information about RMT you encounter on the forum, but please make sure not to include the URLs and specific cheating methods in your post. We ask that you please incude them in your reports instead.

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Link To Source.

Thank you for the quote. There's a lot of information about RMT there, yet they're still dancing around the issue that some of us want to hear about... I wonder if anyone has made further progress going through customer support.

Quoted from another thread:

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Originally Posted by Jacotto

I just got off the phone with Jordan at NA support. She confirmed that while accounts were only suspended based on suspicious activity, *all* suspicious accounts were reduced by factors of 100. She could not comment on why some accounts had only one retainer reduced, or wallets reduced but retainers untouched.

She did confirm that regardless of guilt, no new investigations will be opened, previous support reps have been either misinformed or lying when they told me a new investigation had been opened, and even if players are found innocent of wrongdoing gil will not be returned.

I don't care who you are or how you feel about all this, but telling your customers that after being wrongfully treated they will not be receiving recompense or even having the problem fixed is atrocious. My innocence doesn't even matter anymore (although I still 100% maintain it as it's the truth), since SE has now told me that innocence does not matter.

I was told repeatedly at the beginning of this game that if I wanted to make a fortune, that was a valid style of gameplay.

http://i.imgur.com/uvXjWdZ.jpg

SE has successfully taken one of my favorite hobbies, Final Fantasy, and forever poisoned it by taking my month of dedication to their newest game and throwing it out the window. I don't care if it 'had to be done' - their refusal to fix the few people who got innocently caught up in what was likely a very effective sting is a deep, vile insult.

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This is looking like their final stance on the matter.

I know why SE did this and if I was the producer of the game I would have done the same. (My thought process as a game producer)

Point 1) Understaffed - The producer of FF14 completely underestimated the sales for FF14 ARR and thus was understaffed in every department that has to deal with customers.

Point 2) If I'm understaffed I don't have the proper resources to launch a wide scale investigation (economy inflation is impacting a large portion of my player base)

Point 3) If I can't do a proper investigation... what is the best option available to remove all tainted Gil from the game?

Point 4) Suspend 600ish players AKA less than .1% of my player base to make the 99.9% happy (at the risk of upsetting the .1% AKA the most vocal)

So now on the forums we're witnessing the .1% QQ as if a large portion of the player base was effected... on average only 5 accounts were touched per server...

Whatever you posted about the conversation with CS needs to make it to the Japanese forums.

There you will find your answers

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Originally Posted by Jacotto

I think everyone would like to see it in text - I'm sick of having to be the advocate and conduit here. Somebody else corroborated somewhere in the thread, but at the end of the day I don't think it's good enough for NA support to be changing their story every three days.

SE should be advocating for innocent players, we shouldn't have to do this ourselves. Refusing to reinvestigate, claiming that accidental punishments won't be reversed, or suggesting that having 'too much gil' is in and of itself punishable are all extremely offensive assertions and need to be backed up with official, written confirmation if true.

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Yeah, you know they've seen this thread. I'm pretty sure a post has been modded out of it already. Do people really want to play an MMO where the option for personal, individual assistance doesn't even exist? I don't care about the actions they took, I care about the fact that there is seemingly nothing left after that.

My blacklist is almost full

Now if only a community rep could come in and corroborate some of this information... if it's true, just come out and say so? If it's not, just come out and say so?

Just curious, but why do people think that what that one customer support rep said to one person is a final answer? Hopefully you all realize that customer support representatives are -very- far from the central operations in any organization. They don't get the information that you all think that they have. That information was likely passed down to that particular Rep from their management or some sort of wide-spread email with a generalization of the issue so that all hands on the support team were "aware".

Not only that, but it's easier to just say "We aren't compensating" than it is to for them to try and figure out how to fix something in the midst of a messy investigation. Do it for one person, and you'll have to do it for all of them. And then they're back at square one and might as well not have punished anyone from the get-go.

But I digress. A customer support representative is not the final say on any matter, no matter what the organization is. They follow immediate instructions passed down to them and those instructions do change spontaneously. They likely haven't said anything because they're still discussing what should be done and like I said, it's easier for them to tell customer support to say "no" for now than to try and wade through who may or may not be doing something while they're trying to bust the cheaters.

I agree, and the response was taken with a grain of salt, but that is the most official response we have to go by until a community rep says something. Until then, we're still waiting for anyone to say anything on the matter.

I wonder if they just want us all to quit and let it be forgotten... and people keep making threads about it.

Two weeks now?

Wow. Back from my trip and surprise surprise - most of these threads have died out. I noticed something else dying out too... the amount of friends I have that are interested in playing this game. I guess if it wasn't safe to assume SE's stance on this a week ago, it is now. So now we're left wondering and sticking to our opinions? I for one will trust experience, the giant uproar, and the personal friends who say SE is at fault. It wouldn't be much fun if I couldn't trust my peers anyway... meanwhile, I got blasted with RMT tells for the few moments I was on to collect my U/U earrings. Thanks SE.

OFC they aren't going to do anything else about it. They did the best course of action given the time limitations and resource limitations. YOU ARE NOT GETTING YOUR TAINTED GIL BACK. If you want to continue to QQ go play another game.

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Originally Posted by Laiyenu

Nah, stop farming Likes, looks really shallow.

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I'm pretty sure giving likes counts more towards your medals than getting them.
Not that they matter.

Liked, also would like to hear from them.

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Originally Posted by Jacotto

This was the last straw for me. I'm checking in about once a day now just to see if there are any developments until my sub runs out at the end of the week, but barring a major development and fix I'm gone. I literally called support a dozen times over the past couple weeks and got an evolving story of 'they're looking into your account'... to 'they never look into accounts' to 'even if we opened an investigation and found you innocent of wrongdoing we won't fix your account' to 'we can't help with this kind of problem, please talk to a GM.' This last story was repeated to me three times, and each time I went to the in-game GM 'ask a question' option and provided the name of the support rep and the ticket number.

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I think this is all we get. I'm going to factor in how many of my friends are still playing when my subscription is up, and especially if my gf still wants to play, but I think I'm out too.