No action taken yet on reported cheating

This morning I was going out to harvest some level 5 mining spots for wind shards. Very close to Ul'Dah in the Spineless Basin. I saw two miners who were cheating. Classic mining from underground, invisible, teleporting between mining points, and not responding to my interactions with them. I reported each one in an individual support ticket. Now here it is over six hours later and they're still there

Do you know how frustrating this is? Not only to have known cheating going on, but to see it still happening when I come back at the end of the day without anything having been done? Especially in such a highly populated area where i'm sure others have noticed and been filing reports throughout the day.

Is it because it is Sunday and the admin are off work? That should not be an excuse for cheaters to take advantage of the system. Something like this should be taken care of within an hour of reporting, not left to go on all day without resolution.

SE need a little thing called "proof" and to investigate takes time. I know its frustrating too and I sympathize with you but like all things it takes time to catch these people. Nothing we do will make SE act on it faster

Square Enix doesn't have an unlimited number of employees. It takes time to determine if someone is actually a bot, figure out if this is actually a compromised account or just someone botting, and then deciding what to do with it. It doesn't mean your report goes unnoticed, however, everything gets looked at eventually. They probably ban bots in waves as well.

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Originally Posted by TonyUK

SE need a little thing called "proof" and to investigate takes time. I know its frustrating too and I sympathize with you but like all things it takes time to catch these people. Nothing we do will make SE act on it faster

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They have changed since FFXI then. On FFXI I was reported once cause someone thought I was botting. I was put in GM jail while they investigated to find out that I wasn't actually botting. The whole thing took about 20 minutes. I had a nice chat with the GM though.

Lol now a days on FFXI people use clipper/cupper (speed hacks) and bots and never get touched. FFXI is a bad example (and a bad sign) for the type of "anti-cheats" FFXIV will be doing.

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Originally Posted by TonyUK

SE need a little thing called "proof" and to investigate takes time. I know its frustrating too and I sympathize with you but like all things it takes time to catch these people. Nothing we do will make SE act on it faster

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Proof? They sent out a blanket ban to anyone with over 8 million gil and then took away 99% of their gil because it was "dirty" (RMT) money they received through the market/economy.

If they need proof I have pics and videos. Problem is I can't attach those to the help ticket. It only takes a minute to log into Balmung, go 10 feet outside Ul'Dah and confirm the activity by just looking.

EDIT: I mean, even if they had to gather evidence and whatnot, that gives the bot/RMT hours of free play time to just hack the system and gain thousands of shards before anything stops them. Then they can just put on another random name to another random character and get another day of botting with that new temp character.

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Originally Posted by Espon

Square Enix doesn't have an unlimited number of employees. It takes time to determine if someone is actually a bot, figure out if this is actually a compromised account or just someone botting, and then deciding what to do with it. It doesn't mean your report goes unnoticed, however, everything gets looked at eventually. They probably ban bots in waves as well.

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Massbanning bot in waves, mass banning <insert name here> in waves are nothing but lazyness IMO. It should be handled case by case

Dont expect anything done, I was running fates in dragonshead and saw a cheater, telehacking to mobs. So naturally I reported him (along with a discussion with the other fate parties) and surprise surprise about 3 days later, still there farming

Made a huuge rant about SE and their terrible customer service and thought it isn't worth it, they wont read it lol, they dont care xD

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Originally Posted by TonyUK

SE need a little thing called "proof" and to investigate takes time. I know its frustrating too and I sympathize with you but like all things it takes time to catch these people. Nothing we do will make SE act on it faster

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Investgate???

All a GM needs to do is look. The same place on my server is being teleport-hack bot-mined nonstop 24hrs a day by the same cheats that I and many others first reported over a week ago. In another very similar thread someone even posted a pic of them.

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Originally Posted by Elleray

Made a huuge rant about SE and their terrible customer service and thought it isn't worth it, they wont read it lol, they dont care xD

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Because they know we will still play, they win? Someones winning, not us.

Here's some evidence:

http://i.imgur.com/f6MBWaJ.png
http://i.imgur.com/8EogCEN.png
http://i.imgur.com/6D11MEu.jpg

Logged in this morning and Lx Lee is still there botting it up. It's been almost 24 hours now and still action has not been taken. Only took me a minute to walk over there and confirm this was still happening.

.... OP, this is how they deal with the huge RMT rings. They ARE doing something about it, don't worry.

Think of it like a drug sting from the local police force. Sure, they can go arrest all the peddlers selling grams on the street corners, but they don't. They use those people to get to the sources, the ones bringing in kilos from the docks, so they can nip it right in the bud.

Google RMT PWNER V 1.337 to see how they do it. Bannign every single little botter does nothing, they need to go to the source. SE knows those bots are there, and they are keeping track of them.

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Originally Posted by BlazeChronic

.... OP, this is how they deal with the huge RMT rings. They ARE doing something about it, don't worry.

Think of it like a drug sting from the local police force. Sure, they can go arrest all the peddlers selling grams on the street corners, but they don't. They use those people to get to the sources, the ones bringing in kilos from the docks, so they can nip it right in the bud.

Google RMT PWNER V 1.337 to see how they do it. Bannign every single little botter does nothing, they need to go to the source. SE knows those bots are there, and they are keeping track of them.

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They keep track of them while they inject the infamous "tainted" money to the economy, the same money that is later taken from the legit crafters..

I can accept the reasoning that you need to keep some of them around to track the sources but.. ALL of them?

When a bot is reported. They investigate, link that bot to other accounts in the pool of botters and RMT's. then ban the whole lot of them.

10 days of active reporting. The only ones I've seen them potentially do anything with are those that are obviously hacked accounts (part of a FC) or are singular players (that are probably going to be hacked). But that's only because I didn't see them around for very long. The ones I reported in lower level areas, still there more than a week later.

On a sidenote, atleast crystal shard prices are cheap. Just don't buy from anyone who has several thousand listed.

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Originally Posted by Cairdeas

When a bot is reported. They investigate, link that bot to other accounts in the pool of botters and RMT's. then ban the whole lot of them.

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Even so, i'm sure they have multiple accounts waiting or can just generate more random accounts. By the time it takes to investigate this one bot, it has probably gained thousands of shards which have already been sold on the market or dished out to dozens of throwaway accounts. That takes more time and effort to eliminate than stopping these low-level bots which are driving their economy. There's only like three websites being shouted for in chat for RMT business. I'm sure every bot is linked to one of those three sites. Even if they track down and mass ban a bunch of accounts, they can just generate new ones and start the whole thing over again.

Quote:

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Originally Posted by BlazeChronic

.... OP, this is how they deal with the huge RMT rings. They ARE doing something about it, don't worry.

Think of it like a drug sting from the local police force. Sure, they can go arrest all the peddlers selling grams on the street corners, but they don't. They use those people to get to the sources, the ones bringing in kilos from the docks, so they can nip it right in the bud.

Google RMT PWNER V 1.337 to see how they do it. Bannign every single little botter does nothing, they need to go to the source. SE knows those bots are there, and they are keeping track of them.

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Massbanning bot in waves, mass banning <insert name here> in waves are nothing but lazyness IMO. It should be handled case by case. If you are police and you see someone robbing a bank right in front of you, what will you do? Wait and let's investigate more!

Keep in note that they also inject tainted money to economy, and in the future, those innocent people will get suspended too because of this.

It is now the following day (Tuesday) and the cheater is still there. Here is a video of the cheating:

http://www.youtube.com/watch?v=EMNKzsvbc1M

I really like the analogy to the drug sting, and I wish it worked that way, but I know from experience that sometimes they just plain don't do anything... for months. You might as well mail them a stamped envelope next time you have a report to file.