Can't find your product code? Spam Folder

I had digitally pre-ordered my game via Square Enix, which goes through Digital River. I did receive my pre-order code no problem, but when the game launched, I did not receive my product code (which is separate).

I just found it: It arrived 3 days ago in the Spam folder.

Even though I have Square Enix white-listed, the email comes from Digital River. What's worse is that the sender shows up as "webhelp.v4" which is as spammy-sounding an email address as I've seen on a legit company. To make things worse, Digital River is using BlueHost.com marketing, so the whole 'from' line in gmail actually reads "webhelp.v4@digitalriver.com via bluehornet.com"

Basically an instant recipe for the spam filter to intervene.

So if you're going through your spam filters looking for "Square Enix" in the sender column, don't bother. You'll miss it. I had to search my spam folder for the word "square" and that's when I realized this email was in there.

Hope that helps... and I don't understand why Square can't take a little bit more of a direct route when it comes to digital sales, or at least the emails that go out.

I feel like this is appropriate for this thread (since I can't make my own). Despite the amount of searching I've been doing, I keep coming out empty-handed - I've searched Google, forums, SE's support center, etc...

Essentially my question is: Has anyone else (particularly in NA) had an issue with their registration code? I purchased the physical copy of the CE, and when attempting to register the 20-digit code, I kept getting an error stating that the code was invalid. I've tried it at the launcher, Mog station (made sure I was registering for Windows), etc... The Mog Station shows I've registered my pre-order bonuses, and I've tried both ways of adding the game to my account (by going to account services and just clicking the button on the page to add the game). I have a ticket in with SE, but in the meantime I figured I would ask around here.

Any help is appreciated; thanks in advance, guys!

Update: I feel terrible, the issue was on my end (as it has been for many users). I apologize for the false alarm - I have registered the code and am able to play ARR now.

Quote:

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Originally Posted by Sheer

Essentially my question is: Has anyone else (particularly in NA) had an issue with their registration code? I purchased the physical copy of the CE, and when attempting to register the 20-digit code, I kept getting an error stating that the code was invalid. I've tried it at the launcher, Mog station (made sure I was registering for Windows), etc... The Mog Station shows I've registered my pre-order bonuses, and I've tried both ways of adding the game to my account (by going to account services and just clicking the button on the page to add the game). I have a ticket in with SE, but in the meantime I figured I would ask around here.

Any help is appreciated; thanks in advance, guys!

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I've been seeing a number of "My code isn't working" posts all over the place, it's possible this isn't an isolated incident? Hmm.

I hate to say "You'll have to contact Square Enix" but they may be the only ones with the answers :\ (oops I see you have a ticket in with them)