This isn't intended to be a complaining thread, and all I would like to know is if there are any plans at SqEx to compensate the people that cannot play because of the issues.
At this point, in a 4 day head start (Saturday to Tuesday), I have been able to play a total of 4 hours (not for lack of trying).
And now, because they are limiting login to the server because of congestion, I cannot even get in to play my characters.
All I want to know is what SqEx is planning for compensation or if they even are thinking of it. Tell me why I should go pick up the game from the store this coming Tuesday?
So, any compensation for the lost time?
Printable View
-
08-26-2013, 07:35 AMWatersSo, any compensation for the lost time?
-
08-26-2013, 07:55 AMMalzianMy guess would be no... unless the issues go on through the first free month, then they'll give us all another free month, and if issues continue through that free months we'll get another, and if issues contin... you know where this is going.Quote:
Originally Posted by Waters
-
08-26-2013, 08:02 AMLazzerus
I agree with you, but yea we aren't going to get anything. I had to pre-order a PS3 version of the game so I could get in early access because I had a PC CE from 1.0, but did not get legacy status. I knew it was a gamble ...
-
08-26-2013, 08:06 AMSigma_Draconis
Compensated for what exactly? Did you pay an additional fee for early access? The early access is considered a bonus for ordering the game prior to its launch, it's not a guarantee or anything. Furthermore, I assure you if you read the small print on pre-orders (that have an early access) it states that it may change or even be cancelled at the behest of the company in charge of the game. Once the is game actually launched on Tuesday and you are not able to log in and play, then complaints about compensation will be valid. Even moreso once subs kick in.
-
08-26-2013, 08:10 AMCobyn
SE will probably push push early access date back a day so you wont have to put your card info for a whole nother day, because the are a nice company.
I dont think they have too, your not paying for early access, you are just given a 6 day free taste. if in the next 4 days the situation gets worse by all means dont pick up the game.
It is your right as a consumer to not buy something that is not to your liking. -
08-26-2013, 08:19 AMLykaios113Sorry but that isn't true, case law and consumer laws say that anything advertised as what you call a "bonus" is in fact part of the purchased product. As an example if you buy a car that comes with a "free" xbox one and it doesn't work (the xbox) you can go back and demand a working one since it became part of the purchase when it was advertised with the product. As such since this was advertised and became a deciding factor in pre-purchasing the game, which is in essence an interest free loan which I won't get in to, it became part of the product purchase and is not simply a "bonus" as I submit it was not reasonably delivered/working. Now legally the right is to ask for a refund but I want to know what SE is willing to do to earn back trust and make up for their crappy mistake. I mean seriously did they not have a legitimate stress test?Quote:
Originally Posted by Sigma_Draconis
-
08-26-2013, 08:23 AMSethiroth
i think i'm gonna take a page out of SE's book, make a really pretty yet empty box, and sell it with some really disappointing fine print. only has to work once right? and hell, so far SE has pulled it off twice with one game!
-
08-26-2013, 08:30 AMDesign
No. It's not under law do you know why?
You know that thingy, you click "I Accept" to every single time you log into an MMO? Well you basically are clicking Accept to things like this happening because inside that it states
QUOTE:
Scroll down a bit annnnnnnddddd ..................Quote:
"In order to play the Game, you (“You” or “User”) must first agree to this FINAL FANTASY XIV User Agreement (“User Agreement”) between you and Square Enix, Inc. (“SQUARE ENIX”). PLEASE READ THIS USER AGREEMENT CAREFULLY."
scroll again then you find.........Quote:
" All FINAL FANTASY XIV Subscription Fees are non-refundable, with the limited exception in Section 4.7 below. 4.7 Pro Rata Refunds in Exceptional Circumstances Only. The entirety of your FINAL FANTASY XIV Subscription Fee is applied by SQUARE ENIX to the FINAL FANTASY XIV Service Account on the day that it is charged. All charges related to the Game are non-refundable unless third-party criminal activity is involved, as determined by SQUARE ENIX. Therefore, if you deactivate your FINAL FANTASY XIV Service Account in the middle of a 90-day Billing Cycle, you will not receive a refund for the remainder of the Billing Cycle, but may continue to play the Game until the Billing Cycle ends."
Quote:
"5. INTERRUPTION TO THE SERVICE
From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for SQUARE ENIX to conduct routine maintenance on the computers and/or servers that support the Game. During these times, access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond SQUARE ENIX’s control, or any other reasons for which SQUARE ENIX, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against SQUARE ENIX in any way arising from or related to any such disruptions of service."
In otherwords: You said "Accept". Deal with it. -
08-26-2013, 08:34 AMKamina33Thank you for this. Clear, concise and most importantly-- correct.Quote:
Originally Posted by Lykaios113
I spent 2 hours last night attempting to explain how early access is a paid feature, not an additional bonus to people that just didn't get it. It's unbelievable how some feel gratitude for being allowed early access and not entitled to their advertised purchase like they should. Nice to know common sense is alive and well. -
08-26-2013, 08:37 AMScelesticlmao- "Act of God" that's kind of awesome.Quote:
Originally Posted by Design