Hello,
I'd really appreciate some help with this because I have no idea what caused this. Last night I logged off the game and everything had been working more or less fine (all other issues are already reported and unrelated, such as audio stuttering). Now I booted up my laptop and tried to launch the game but every time I click Play, it opens up the window then I get a short black screen, then it closes itself.
I tried doing a clean reinstall of my graphics drivers, reinstalling DX11, rebooting my laptop (several times, after each reinstall, and one more time for good measure) and nothing helps. Running the game in DX9 does work, but I'd really rather avoid that. I've also tried switching VSync and GSync on or off but it doesn't help either. I'd really appreciate some help with this! System info is below.
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.08
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32645.152MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37509.152MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.731GB SYSTEM_FREEDISC_SPACE 523.390GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 with Max-Q Design
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8011.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16322.576 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1179
SYSTEM_GRAPHICS_DRIVER_DATE 2/10/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 with Max-Q Design
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8011.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16322.576 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1179
SYSTEM_GRAPHICS_DRIVER_DATE 2/10/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {37155956-730A-479F-9A4E-B8FE2D6197F4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8757.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2019 02:00:00
SYSTEM_SOUND Speakers (Logitech G433 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {EE320CC0-1A87-4B4A-B48D-72AF1426B42A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2021.11.3479.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/21/2021 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC4F5390-81FA-11EB-8001444553540000}
SYSTEM_INPUT_NAME HP Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {775DDDA0-8210-11EB-8001444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {775E2BC0-8210-11EB-8002444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {775EC800-8210-11EB-8003444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC4FA1B0-81FA-11EB-8002444553540000}
SYSTEM_INPUT_NAME HP Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {775F6440-8210-11EB-8004444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B742040-81FD-11EB-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 15 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {CC503DF0-81FA-11EB-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC506500-81FA-11EB-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC50B320-81FA-11EB-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC510140-81FA-11EB-800C444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC517670-81FA-11EB-800F444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC519D80-81FA-11EB-8011444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC51EBA0-81FA-11EB-8012444553540000}
SYSTEM_INPUT_NAME HP Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC5239C0-81FA-11EB-8013444553540000}
SYSTEM_INPUT_NAME HP Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC5260D0-81FA-11EB-8014444553540000}
SYSTEM_INPUT_NAME HP Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
Game Won't Launch, No Error Messages
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02-23-2022, 06:00 AMmiragediveGame Won't Launch, No Error Messages
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02-23-2022, 11:28 AMDarneltia
Greetings fellow Eorzean,
We would like to further assist with this matter. Please provide the following information:
1) Does your laptop have onboard graphics along with a dedicated graphics card? If so, this may be causing a confliction with the display output when the game tries to run. Please try disabling the "Onboard VGA/graphics" via Windows under "Device Manager" and select the "Display Adapter" option. From there, locate if there is an onboard graphics option and disable it. You can also do this via your motherboard's BIOS.
2) Do you have any anti-virus/firewall software installed? If so, which ones?
3) Have you tried running Windows update and installing all recommended and optional updates? Note that multiple reboots and attempts may be required.
We look forward to your reply back.
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
02-23-2022, 11:58 AMmiragediveHello! Thank you so much for your detailed response! I ended up doing a clean install of an older graphics driver and it works perfectly now, so it might be that the latest NVIDIA driver isn't compatible with the game for some reason? It's worth noting that this only affected FullScreen mode, but after the rollback I can run on fullscreen just fine at my usual FPS. Also in case there's any other thing I need to do:Quote:
Originally Posted by Darneltia
1. My laptop doesn't have anything like that, no
2. I have McAfee LiveSafe on but it doesn't seem to be conflicting with the game as far as I can tell.
3. Doing the updates is what seemed to cause the issue in the first place, since I do them quite regularly. Rolling back from an update did help fix the issue, though!
Hopefully this'll help anyone else dealing with this as well. -
02-25-2022, 11:42 AMDarneltia
Greetings fellow Eorzean,
We are happy to hear that you were able to resolve this issue.
This thread will be moved to the 'Closed Concerns' sub forum as a result.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.