Look, I know the team is working hard and apologizing, but the fact of the matter is that they have sold a product to many members of a consumer base who simply cannot access it.
I want to stress that I'm not talking about the queues. Those are expected. It's the server errors that keep knocking people out of the queues and returning them to the back of the line. At this point, there is a 7k queue on Gilgamesh. There's simply no way I can spend all night babysitting this queue hoping to get in before I have to go to bed. Is it my fault I play on a high-pop server? Sure. Does the fact that I play on a high-pop server mean that I should have to wait in a queue? Absolutely. Does the fact that play on a high-pop server mean that I shouldn't be able to play the game at all? Not at all. I really respect Yoshi P and this team. I've been patient during early access and even on release day. It's a day later now though, and there is literally no ETA as to when this is going to be fixed.
Before I get pitch-forked to death (I'm sure I will anyway), I need to say that I'm not mad about this at all. I genuinely understand why this happened. That still doesn't change the objective fact that I (and many others) have paid for a product that is unavailable to us. With that being the case, I think it's time for them to start offering refunds to those who want it for Endwalker. In regards to game-time, they've the done the right thing by giving the 7 days, and I'm sure they'll continue to do so until it gets fixed, so no worries there.
It's a shame this has happened, and I feel for the dev team. The folks I know who have actually gotten to play the game are really enjoying it, and there has never been a bigger audience for this game than now. Sadly, they have not been able to accommodate that audience. Therefore, it's time to do the right thing, admit the product isn't working as intended, and offer refunds to those who feel they deserve them - because they do.
Obligatory: No you can't have my stuff. I don't care if you feel that we didn't need another post about the log-in problems. I also don't care if you feel that we did need another post about this. I'm a consumer of the product with a right to give my feedback, and this is the channel for doing so.
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12-09-2021, 07:39 AMTheJarvisManI love this game and dev team, but at this point, I think refunds are in order...
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12-09-2021, 07:43 AMMialee
And also for the argument of you will still be able to play it later you can always said if it fix and I wants to play it later I will buy it again! And I don't plan personaly to ask for a refound even if I could but I can understand why people would.
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12-09-2021, 07:48 AMNeoMagus
I don't want a refund, the story has been absolutely amazing what I have been able to play. Game time needs to be compensated until they get it under control. It's only been 4 days of issues for me but if it stays like this over 7, he absolutely needs to give more. I shouldnt have to wake up at 4am to play an hour or so before work for time I paid for. I don't mind waiting in a queue at all. What I'm ticked at, is waiting hours and constantly getting errors and sent to the back of the line!
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12-09-2021, 07:51 AMryouma17same, iam more then happy with the 40$ i spent on this expansionQuote:
Originally Posted by NeoMagus
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12-09-2021, 07:57 AMnighttimebunny
Why don't you just wait for everything to settle down? it's worth it.
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12-09-2021, 07:59 AMKes13a
just curious, and not saying you arent entitled to think what you want..
but there are fixes, or attempts to fix the errors in quite a few places on the internet.
have you tried any of them?
again, not saying its not SE, but if the fixes work and all you are left with is a queue time, might feel pretty silly afterwards if it was something in your control to solve. again, I am not saying you havent, just asking for clarification if you have. -
12-09-2021, 08:01 AMEtherRoseBecause that requires common sense which is absent throughout many of these threads.Quote:
Originally Posted by nighttimebunny
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12-09-2021, 08:05 AMMialeeI have tried them moved my computer from my office chamber to the livingroms pluged it on the TV and plugged a ethernet cable and it was little to no use.Quote:
Originally Posted by Kes13a
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12-09-2021, 08:07 AMDyvidOkay, when is that going to be again? A week? A month? A few months? When are people going to get tired of it and just quit because the problem is too many people and not enough space.Quote:
Originally Posted by nighttimebunny
There aren't any real fixes for this. The fact is there are more people wanting to play than what the servers can handle. The only fix is either more server, which we know are months if not years away or people have to stop playing. I think it's fair to offer refunds to people who just bought the game and can't play.Quote:
Originally Posted by Kes13a
P.S. Running a 50 foot long ethernet cable from my modem to my computer did nothing of course. -
12-09-2021, 08:11 AMAnotherPerson
Remember, game doesn't run away just because you are delayed from playing it.
The people who are stuck on login queues, the people who are still doing work and can't play due to scheduling issues, the people who are currently playing another game for other reasons, the people who are still going through Shadowbringers and previous expansions --- those are the people who will end up doing the content with you if you wait a bit. Honestly, I'm not in any rush to complete Endwalker. I'm honestly enjoying it at the pace I'm going at, and I'm not very far in.
It's expected that a new expansion is going to have a rush of people trying it out. It's not as if the new experience is going to disappear if you wait a week or a month though. There's plenty of people who are still coming to FFXIV and going to try it. The next patch isn't until for a very VERY long time, and by then, the queue issue should be settled down. Your experience with the content isn't going to change much if any.