ffxiv_dx11 error after character selection

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02-27-2020, 01:13 PM
drekisvero

ffxiv_dx11 error after character selection

Hello,

I would like some help with a problem I have been having recently. The problem started a few days ago and I can not figure out a solution.

The problem is that when ever I select my character and I attempt to enter the game I begin loading and then I get a pop up that says that an unexpected error has occurred and that it is closing the game. The errors are:

ffxiv_dx11.exe+ 120E008
ffxiv_dx11.exe+ 12105FE
ffxiv_dx11.exe+ 12130C5
ffxiv_dx11.exe+4533EC
ffxiv_dx11.exe+ 18D012
ffxiv_dx11.exe+ 12DD8E9
DERNEL32.DLL+17BD4
ntdll.dll+6CED1

I have tried:
-updating my drivers. That did not work.
-disabling dx11. Doing this just gave me a list of different errors.
-lowering my settings. Did not work.

I am at a complete impasse as for what to do next. Any help would be greatly appreciated.

Thank you in advance!
02-28-2020, 06:56 AM
Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Does this happen only with this one character, or any character you try to log into?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
02-28-2020, 12:08 PM
drekisvero

Thank you for responding Einmimiria

I do not recall anything changing or updating.

I only have 1 character so I can not say if it would work on a different character.

This is my system report:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\alecf\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.12
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12239.172MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18705.207MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.919GB SYSTEM_FREEDISC_SPACE 639.138GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY21
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.027 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6119.586 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0351300.inf_amd64_6d6cbd77ac26f221\B351053\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351300.inf_amd64_6d6cbd77ac26f221\B351053\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351300.inf_amd64_6d6cbd77ac26f221\B351053\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351300.inf_amd64_6d6cbd77ac26f221\B351053\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15015.1007
SYSTEM_GRAPHICS_DRIVER_DATE 1/16/2020 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Astro A50 Voice)
SYSTEM_SOUND_DEVICE_ID {41A4B7E4-4CB8-46B5-AFC8-1A6F82E6567A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headphones (Astro A50 Game)
SYSTEM_SOUND_DEVICE_ID {28DF8550-411A-43B5-93B2-E9FCC07BA548}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND 1 - VG278 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {6A36D5F3-7099-47CC-87D3-9203B7B87524}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
SYSTEM_SOUND Speaker/Headphone (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F9D55A2A-0EB5-49B2-9602-B27460593C89}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8703.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78216E50-2389-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7823DF50-2389-11EA-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78265050-2389-11EA-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78265050-2389-11EA-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78289A40-2389-11EA-8006444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F57D0CB0-23D9-11EA-800D444553540000}
SYSTEM_INPUT_NAME Astro A50
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78289A40-2389-11EA-8007444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78289A40-2389-11EA-8008444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {782B0B40-2389-11EA-8009444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
ffxiv_dx11 error after character selection - Google Chrome
Settings
Settings
Radeon Software
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.2
Google Chrome
Origin
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
ASTRO Command Center
Google Update Helper
Minecraft Launcher
AMD Settings
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
STAR WARS Jedi - Fallen Order™
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Destiny 2
STAR WARS Jedi: Fallen Order™
Warframe
Deceit
Stick Fight: The Game
Synaptics Pointing Device Driver
Branding64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
AMD WVR64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
AMD User Experience Program Installer
AMD Settings

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002228
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000033F8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002BB8
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00002964
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 0000310C
C:\Program Files\LGHUB\lghub.exe 00001C30
C:\Program Files\LGHUB\lghub_agent.exe 00001560
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001EE0
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00000D54
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002938
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000032B0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19081.28230.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003268
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBar.exe 00000C18
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000FA4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00001908
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.133.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001B8C
C:\Users\alecf\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001F90
C:\Windows\Explorer.EXE 00001530
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000023D0
C:\Windows\System32\MicrosoftEdgeCP.exe 00000C8C
C:\Windows\System32\RuntimeBroker.exe 00000C6C
C:\Windows\System32\SecurityHealthSystray.exe 00001E7C
C:\Windows\System32\SystemSettingsBroker.exe 00001FB8
C:\Windows\System32\smartscreen.exe 000003CC
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001C20
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000017D0
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002F68
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000CA4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000440
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000029C8
C:\Windows\system32\ApplicationFrameHost.exe 00002DB4
C:\Windows\system32\DllHost.exe 00001E44
C:\Windows\system32\MicrosoftEdgeSH.exe 00003030
C:\Windows\system32\SettingSyncHost.exe 000019F8
C:\Windows\system32\browser_broker.exe 000006F4
C:\Windows\system32\sihost.exe 000009C8
C:\Windows\system32\svchost.exe 0000334C
C:\Windows\system32\taskhostw.exe 00000DD4
C:\Windows\system32\wbem\unsecapp.exe 00000470
02-28-2020, 05:43 PM
RageX

ERROR CODE DX 11 help please

So i Skipped the MSQ and i decided i was gonna go to a area unlocked in my teleport menu called doman enclave and it went to a long load screen and then it crashed and i have not been able to play sence and i am confused to why this would happen i played for 1 month straight with no issues and all of a sudden this happens please help me with this issue or point me in the right direction because i all ready submitted a ticket and they told me to create a post and i tried but it said i had no permission but i can reply to this thread so i hope all my time and money is not wasted on this bugg with out a fix here are my system files from ffxiv system menu.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\james\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P1.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8122.133MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16826.133MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.842GB SYSTEM_FREEDISC_SPACE 67.329GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1778.676GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.027 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4061.066 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15017.1005
SYSTEM_GRAPHICS_DRIVER_DATE 1/23/2020 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {780603FF-C2E6-4427-9AFF-280DAFAB4AE0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8522
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/28/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {273C8AE0-2DAE-11EA-8003444553540000}
SYSTEM_INPUT_NAME OpticalMouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {273C8AE0-2DAE-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {273C8AE0-2DAE-11EA-8004444553540000}
SYSTEM_INPUT_NAME OpticalMouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {273C8AE0-2DAE-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Microsoft Edge
ffxiv_dx11 error after character selection - Reply to Topic and 2 more pages ‎- Microsoft Edge
Photos
Photos
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
Photos

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD_Chipset_Drivers
Battle.net
Heroes of the Storm
Microsoft OneDrive
Steam
World of Warcraft
World of Warcraft Classic
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
AMD Settings
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
AMD PCI Driver
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Realtek Ethernet Controller Driver
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver Alpha
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AMD_Chipset_Drivers
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Apex Legends
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Microsoft Office 365 - en-us
Aura Kingdom
Luna Online: Reborn
Branding64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Problem Report Wizard
AMD User Experience Program Installer
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
AMD WVR64
AMD Settings
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe 00002370
C:\Program Files (x86)\Steam\Steam.exe 00002128
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002840
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00002DF0
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 000019E4
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001DD8
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002304
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C38
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001B00
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19081.28230.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001A48
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000026CC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBar.exe 000005DC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000024A4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000017C0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.133.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001908
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.133.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 000029A8
C:\Windows\Explorer.EXE 000003CC
C:\Windows\System32\DataExchangeHost.exe 000018B0
C:\Windows\System32\MicrosoftEdgeCP.exe 00001988
C:\Windows\System32\RuntimeBroker.exe 0000080C
C:\Windows\System32\SecurityHealthSystray.exe 000022A0
C:\Windows\System32\smartscreen.exe 00001260
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002B0C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001A28
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001814
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000864
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000AE4
C:\Windows\system32\ApplicationFrameHost.exe 00001A10
C:\Windows\system32\DllHost.exe 000004EC
C:\Windows\system32\MicrosoftEdgeSH.exe 00001D84
C:\Windows\system32\SearchProtocolHost.exe 00000BEC
C:\Windows\system32\SettingSyncHost.exe 00001F54
C:\Windows\system32\browser_broker.exe 00001ADC
C:\Windows\system32\sihost.exe 00000B90
C:\Windows\system32\svchost.exe 00002FC4
C:\Windows\system32\taskhostw.exe 00000E6C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002C78
02-29-2020, 03:21 AM
Dynratygus

Good morning and thank you for the reply.

drekisvero, could you try deleting the locally saved content in the my documents folder (My Documents > My Games > Final Fantasy)?

RageX, were any updates or changes made to the PC that coincide with the crash? Additionally, could you try reinstalling the game on the C drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums
02-29-2020, 05:11 AM
RageX

no updates where going on the time of the issue and my C drive don't have enough memory space for the game so if I did re install it, it would not work could you not just reset me to a different town
02-29-2020, 08:39 PM
RageX

still cant play the game I bought a skip msq and tried to teleport directly to doman enclave and it froze and crashed and now every time I try to log back in to my actually character it goes to load screen crash and gives me multiple dx11 error codes I have tried emailing the support team and all I get is a auto generated email saying to go to tech support am I gonna get help or do I need too unsubscribe to the game and let every one I know that plays it know how un helpful you guys are being?? I love the game soo much and its been 48 hours sence I got to play and not being able to is making me a very unsatisfied customer. so please point in the direction of some one that can actually help me or I will be on my way because this is rediculus
02-29-2020, 08:47 PM
Mhaeric

Note to self: Don't teleport to the Doman Enclave.

This is not the first ticket I've seen with a very similar if not identical issue where the game crashed when teleporting to the Doman Enclave and then they're not able to log in on that character without the game crashing. The other person hasn't been able to play their character for around a week now.

Edit: here's that other support thread. http://forum.square-enix.com/ffxiv/t...-one-character