Bad lag again with NTT's NA server network

I can confirm that Cloudflare's Warp (which was suggested earlier as a free solution) does in fact work for me at least. It is about ~5ms slower than Nord for me.

Quote:

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Originally Posted by Ath192

I don't have the time or the drive, but maybe the best way to fix this is to try contacting ATT, NTT, SE follow the steps laid out in their support and document it all. Prove it did not resolve anything, and consult a lawyer to see if there is any angle to throw in a lawsuit or get the firm to threaten with legal action.

At this point you are burning money though but chances are that IF there is an angle to attack from a legal standpoint then efforts to solve the issue would ramp up. Again, I will not be pursuing this course because I'd rather quit. But I do feel it has potential.

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Thing is, I have the time and I (for now) have the drive. But I receive no responses. I've spoken with AT&T. I'm trying to get through to NTT and SE on socials. I was thinking game news before, but I did for a moment earlier, think about the legal route. I am paying for a service that I am not receiving. SE does have an obligation to make the game playable. Show me where in the terms that says they can take my money and not provide me the service I paid for? This isn't "oops, maintenance for an hour or two" - that happens. This is "knowingly partnering with an ISP that is unable to route data properly to our servers".

I don't want to do that. I don't even want to get game news involved. I just want confirmation that a PROPER and PERMANENT fix is in the works.

In the 10 months I've had AT&T, I had weird lag once a few months ago, during uwu prog. That's it. It cleared up. Instances like that, I move on, forgive, and forget. This? No sir. (Oh, and I wager a lot of AT&T customers only have AT&T as an option for provider.)

Quote:

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Originally Posted by LinaGiggles

Yeah.. that what bothering me is when they reply to me on it. .. just seeing the "resolved" urk me and it felt like .. well yeah that interesting suggestion and close ticket. Which makes me feel like they didn't care to read or write anything more than a "bot like message back" .. "We hear.. you we see you" ... But do you though? Because all we got told is to was fill out some forms, give our pings and stuff and that it. I get the NDA as some say but more info is needed for sure. Because at this point we're all sitting ducks.. with AT&T/NTT saying one thing and SE saying another and then everyone here and there trying to fill in this puzzle together of what info they got. *sigh* <3

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I can only guess the customer service person who replied to your ticket misunderstood and thought that it was about the data center crash last night. It would certainly be suicide to try to write the 12 hour latency issue as "resolved" and try to sweep it under the rug when we are still experiencing it on the 5th day so far.
I'm not installing a shady VPN/spending another monthly subscription just to make the game playable. I will retire from the game if I have to go that route.

Quote:

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Originally Posted by Dragoonhuntz

I can confirm that Cloudflare's Warp (which was suggested earlier as a free solution) does in fact work for me at least. It is about ~5ms slower than Nord for me.

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Can confirm, Cloudflare Warp is free and does the job just as well as the paid VPN I was using.

I ended up getting a refund on the paid VPN after seeing that Cloudflare Warp performed within 5 ms or less of the VPN.

While the latency isn't what it was before these issues started, at least WARP made it around 70 to 75 ms, which is acceptable considering the circumstances.

But as I mentioned several pages ago, your mileage may vary on how effective Cloudflare Warp is where you are.

They do offer a subscription tier, but I don't know how effective that'd be. Both the free and paid tiers have unlimited bandwidth, and unless you're streaming or watching a stream/YouTube/Netflix, you probably won't have to worry about that too much.

But, I do wonder if manually changing your DNS to use either what Google or Cloudflare have will make a difference in this regard.

At least, if it makes things better or worse than what we're dealing with, anyway.

Quote:

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Originally Posted by Lahtori

Thing is, I have the time and I (for now) have the drive.

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Do it. Hold their feet to the fire. 5+ days is ridiculous.

Gaming news did get involved, but that was on Tuesday.
I've seen nothing else since this article was making the rounds: https://gamerant.com/final-fantasy-1...spikes-issues/

Quote:

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Originally Posted by Lahtori

Thing is, I have the time and I (for now) have the drive. But I receive no responses. I've spoken with AT&T. I'm trying to get through to NTT and SE on socials. I was thinking game news before, but I did for a moment earlier, think about the legal route. I am paying for a service that I am not receiving. SE does have an obligation to make the game playable. Show me where in the terms that says they can take my money and not provide me the service I paid for? This isn't "oops, maintenance for an hour or two" - that happens. This is "knowingly partnering with an ISP that is unable to route data properly to our servers".

I don't want to do that. I don't even want to get game news involved. I just want confirmation that a PROPER and PERMANENT fix is in the works.

In the 10 months I've had AT&T, I had weird lag once a few months ago, during uwu prog. That's it. It cleared up. Instances like that, I move on, forgive, and forget. This? No sir. (Oh, and I wager a lot of AT&T customers only have AT&T as an option for provider.)

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Go for it. If you need hands with making it class-action, I'm all for it too. Rake them on the coals, and blast them.

Quote:

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Originally Posted by n_n

I'm not installing a shady VPN/spending another monthly subscription just to make the game playable. I will retire from the game if I have to go that route.

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Yeah this is my general feeling on it. I won't touch a free VPN, and I'm certainly not going to pay for one on top of what I already pay (and should thus already have access to said paid for things!), I will unsub and leave the game if they can't--or won't--get it fixed.

Also going to confirm that CloudFlare Warp works for me--very obvious where I turned it off in the screenshot below. I'm going to take a stab at things and see if I'm actually able to play the game. Warp at least seems like it'd be a good free solution if it actually works.

https://i.imgur.com/b7aKmzo.png

Also, Cloudflare is no less “shady” than Google or AT&T in my book.

They have a good chunk of the ‘Net on their backbone. So, I am willing to give them the benefit of the doubt, while declining any data collection options I can, of course. Basic ops.

Quote:

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Originally Posted by gameofscones

Yeah this is my general feeling on it. I won't touch a free VPN, and I'm certainly not going to pay for one on top of what I already pay (and should thus already have access to said paid for things!), I will unsub and leave the game if they can't--or won't--get it fixed.

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I learned my lesson a long time ago with free VPNs; I used one for a game that had awful routing issues pop up after a 2 week long DDOS attack on its servers stopped and I ended up getting perma banned because I was given a dirty IP. Never again am I touching such garbage, especially on a game with rampant RMT.

AT&T fiber customer. It's real bad. 30-60% packet loss at NTT's nodes. Played a little bit really early this morning after the servers came back on and it actually was fine, but as soon as a bunch of people started logging on, that was it. Back to the the rubberbanding and 1k-4k ping.

I tried both a VPN and tried Cloudflare warp and neither worked for me, so YMMV.

The only thing that has worked was tethering to my phone, which doesn't use AT&T but that's not a longterm solution when 6.4 drops.

***EDIT***

I'm an idiot. I tried messing with my VPN on my Macbook, and the game worked perfectly. Trying to figure out why, I finally realized Macs generally don't support split tunneling. Went back to my PC and saw I had split tunneling turned on. A setting I flipped on as a fix to a VPN issue with games last year. I'm still not sure why Cloudflare's warp didn't work, but I'm not gonna bother troubleshooting since the VPN is fine.

tl;dr: I'm an idiot, VPNs work.

They've got 2 days to release SOMETHING else about it before my sub's cancelled. I'm so irate this is still a thing we have such little useful communication about. I appreciate all you figuring this stuff out though, salt of the earth <3

Thanks for the compliment, Owlcall.

Between my in-game house and my sub not expiring for quite a while, I'm in it for the long haul.

But, I won't fault anyone that does unsub, that's your call.

We'll be here for the foreseeable future.

5th day for me with basically uplayable PvP because of lag issues. This is NOT an isolated issue for just a few players. This morning (Friday) there was a post on the forums that said the issue was fixed. It is not. All NA DC's show Poor connection

I'm sad that this is taking so long to resolve. At the very least, I would feel a lot better if they were communicative with us about the holdup. An ETA of ANY kind would be appreciated at this point.

I wonder... Maybe this falls under an acceptable request for Freedom of Information Act? I'll have to research.

Quote:

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Originally Posted by Lahtori

I wonder... Maybe this falls under an acceptable request for Freedom of Information Act? I'll have to research.

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FOIA requests are for Government documentation, so unless glowies are involved I wouldn't count on it. Though with how intrusive the NSA and other three letter agencies are, you never know.

Quote:

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Originally Posted by Janyd

Thanks for the compliment, Owlcall.

Between my in-game house and my sub not expiring for quite a while, I'm in it for the long haul.

But, I won't fault anyone that does unsub, that's your call.

We'll be here for the foreseeable future.

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Yeah same. My monthly sub *just* renewed. I have time to see if this clears up. And if not then it will mean it's gone on for close to a month without being able to play basically anything for all but maybe an hour of playtime before bed. So I'll reassess then.

Let's try to stay rational and on topic, keeping the thread bumped for visibility and for people to post their connection results. I'm 99% sure a government agency isn't behind this. This is getting a bit ridiculous talking about FOIA and NSA.

Just another stray thought I had, cause I had watched PC builder youtube rip into ASUS and FOIA was brought up there. For now, I'll tweet everyday, upping the day counter on my message.

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Here's my most current tracert (7:46pm CST):

5 9 ms 6 ms 7 ms 32.130.25.65
6 12 ms 10 ms 8 ms ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
7 * * * Request timed out.
8 83 ms 84 ms 82 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
9 94 ms 91 ms 91 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
10 * 95 ms 91 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
11 95 ms * * xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
12 * * * Request timed out.
13 93 ms 91 ms 91 ms 204.2.29.6

I'm done for today.

I never did experience any improvement in playability during the low traffic times others spoke of. At ALL hours of the last 5 days it has been constant rubberbanding, abilities not triggering when I stab the hot bar half the time and it looks like the party I am with will stand still in place every few seconds and I am unable to avoid AOEs half of the time. No way would I be able to heal at any capacity and I am just dead weight for the rest of the party. U.U

I think any kind of response from devs is direly needed at this point, not simply a post from a year ago.. especially with such a major patch looming. :/

I decided to bite the bullet and vpn up, and it worked like a charm. The fact that I even feel forced to at this point is.. hmm.. lol

Indeed. Welcome to the club, Minneyar.

It's a workaround that works, but it's not one you want to use. I get that.

Just posting my jazz to add to the pile. Really unfortunate this has been going on for so long.

6 10 ms 15 ms 15 ms 32.130.17.65
7 10 ms 10 ms 15 ms 192.205.36.158
8 11 ms 10 ms 9 ms ae-8.r25.atlnga05.us.bb.gin.ntt.net [129.250.4.66]
9 23 ms 23 ms 23 ms ae-6.r21.dllstx14.us.bb.gin.ntt.net [129.250.4.116]
10 * 23 ms 25 ms ae-1.r20.dllstx14.us.bb.gin.ntt.net [129.250.3.54]
11 106 ms 103 ms 107 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
12 118 ms * 129 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
13 134 ms 112 ms 112 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
14 113 ms 112 ms 113 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
15 * * * Request timed out.
16 112 ms 112 ms 112 ms 204.2.29.122

I honestly hope all of you are putting ticket in and expressing that you guys most likely won't be subbing down the road if nothing changes and how poorly customer service is right now on the whole thing. Like I think we will just be forgotten due to the fact they are doing PR for Final Fantasy XVI and for this patch coming up. That I think we'll be in the void honestly just seeing that ..its been even going LONGER for some of you than me. Just makes me feel really bad because I know we find the world of FFXIV enjoyment or a escape from nonsense or connections with friends and family. So it...like yikes to all of it. Keep for sure posting people pings and such so they understand. I would suggest hit up whatever socials and such to ping them for answers. Sucks because feels like were hassling them for answers. But its fact they are giving a lot run around and nonsense to all of us. ITS FACT THAT NONE OF US should have run a VPN for this. I don't have to for GW2, LoL, OW2, DbD, and more... so rough when I have to pay a sub and pay a thing for VPN. I hate it cause feel like hitting wall over and over.. and seeing you guys hitting that same wall.

First time poster, just chiming it to say I've also sent a ticket through the trace log link provided by SE, as well as put in a support ticket asking for a more substantial response. Agree with most in this thread, trying to stay positive and push them to give a better response. Also on AT&T, Central time, Louisiana.

Most recent trace:

10 16 ms 43 ms 59 ms ae-8.r25.atlnga05.us.bb.gin.ntt.net [129.250.4.66]
11 29 ms 24 ms 27 ms ae-6.r21.dllstx14.us.bb.gin.ntt.net [129.250.4.116]
12 23 ms 22 ms 22 ms ae-1.r20.dllstx14.us.bb.gin.ntt.net [129.250.3.54]
13 102 ms 101 ms * ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
14 111 ms 111 ms 113 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
15 111 ms 112 ms 120 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
16 * * 111 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 * 111 ms * 204.2.29.241
18 * 110 ms 111 ms 204.2.29.122

I, surprisingly, got a quick response to my support ticket via email.

The technician suggested Microsoft Edge might be the culprit (it wasn't) and had me make sure some settings were correct there. They also asked me to set FFXIV to run as administrator to see if that helped (it did not). Finally, they asked me to forward some ports on my router (this also did not help). Their final suggestion was to go directly through the modem, which I cannot do as my router is a modem/router combo.

Failing those, the technician also suggested changing world/data centers, but seeing as how it's affecting all of us across multiple centers, I did not try that.

I did respond with my trace log, pointed them to this thread and their own tweet, and asked if the issue could be escalated. I got the feeling the technician assumed the problem was specific to me and is not aware that it is affecting a larger amount of people. If I get an update, I'll let you know.

Quote:

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Originally Posted by Bearnoi5e

First time poster, just chiming it to say I've also sent a ticket through the trace log link provided by SE, as well as put in a support ticket asking for a more substantial response. Agree with most in this thread, trying to stay positive and push them to give a better response. Also on AT&T, Central time, Louisiana.

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Have you had any luck with the support ticket? I placed one asking for a more substantial response as well and all they gave me was a troubleshooting guide for PC. I’m on console so that guide was useless to me. When I replied to the e-mail telling them that, rather than getting a response to that email they sent a new one linking me back to the year old blog post and didn’t acknowledge anything I said.

edit: nvm seems i replied when you did ;;; my bad

It's all good! Waiting to see if I get a better reply.

Keeping the threat active and adding my own tracert to the "fun." AT&T in the Eastern Time Zone


3 2 ms 2 ms 2 ms 71.151.199.164
4 * * * Request timed out.
5 * * * Request timed out.
6 17 ms 15 ms 15 ms 32.130.17.77
7 15 ms 14 ms 16 ms cgcil402igs.ip.att.net [12.122.132.197]
8 64 ms 63 ms 64 ms 192.205.32.194
9 * 63 ms * ae-4.r23.chcgil09.us.bb.gin.ntt.net [129.250.4.239]
10 73 ms 59 ms 65 ms ae-1.r24.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
11 * * 116 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
12 118 ms 117 ms 118 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
13 * * * Request timed out.
14 117 ms 117 ms 119 ms 204.2.29.122

Having the same affect, with AT&T and 1k MBPS speed on the east coast. Internet is fine with all my other connections but experiencing 100ms loss when running FFXIV. Can't do much on this :(:(:(

Keep the reports and CS ticket testimonies coming, everyone. The more of them, the better.

I'm clocking out for the night, need to unwind as much as I can. We'll see what the weekend has in store.

Hey just updating today 6th day in a row having issues 8 11 ms 11 ms 10 ms ae-8.r25.atlnga05.us.bb.gin.ntt.net [129.250.4.66]
9 27 ms 26 ms 26 ms ae-6.r21.dllstx14.us.bb.gin.ntt.net [129.250.4.116]
10 26 ms 27 ms 26 ms ae-1.r20.dllstx14.us.bb.gin.ntt.net [129.250.3.54]
11 107 ms 109 ms * ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
12 116 ms 136 ms 116 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
13 122 ms 116 ms 116 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
14 117 ms 116 ms * xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
15 * * * Request timed out.
16 116 ms 116 ms 116 ms 204.2.29.122

everything is definitely NOT resolved or fixed!

This is the first time FFXIV has been completely unplayable for me. I'll just have to unsub if I can't find a fix bar switching ISP


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9 * * * Request timed out.
10 99 ms 99 ms 100 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
11 120 ms 109 ms 130 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
12 110 ms * 109 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
13 110 ms * 111 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
14 * * * Request timed out.
15 109 ms 109 ms * 204.2.29.7
16 109 ms 109 ms * 204.2.29.7
17 109 ms 109 ms 109 ms 204.2.29.7

Trace complete.

Quote:

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Originally Posted by StromHeavenestforth

Having the same affect, with AT&T and 1k MBPS speed on the east coast. Internet is fine with all my other connections but experiencing 100ms loss when running FFXIV. Can't do much on this :(:(:(

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Same for me. In FL with a 1k mbsp and using ATT. FF14 the only issue.

Same for me in SE WI. Blasted AT&T as well.

204.2.229.116

Tracing route to 204.2.229.116 over a maximum of 30 hops

1 3 ms 2 ms 2 ms dsldevice.attlocal.net [192.168.1.254]
2 23 ms 22 ms 22 ms 108-76-220-1.lightspeed.milwwi.sbcglobal.net [108.76.220.1]
3 24 ms 23 ms 23 ms 71.156.230.122
4 * * * Request timed out.
5 32 ms 26 ms 32 ms 32.130.17.75
6 29 ms 32 ms 32 ms cgcil402igs.ip.att.net [12.122.133.161]
7 76 ms 73 ms * 192.205.32.194
8 72 ms 77 ms 81 ms ae-4.r23.chcgil09.us.bb.gin.ntt.net [129.250.4.239]
9 76 ms 74 ms 80 ms ae-1.r24.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
10 129 ms * 131 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
11 129 ms 130 ms * xe-1-0-4-2.a00.scrmca03.us.ce.gin.ntt.net [192.80.16.2]
12 135 ms 129 ms * 204.2.229.230

Got a reply to my request to escalate the support ticket, though it says nothing we don't already know and suggests to use the link previously provided to submit my tracert data:

Greetings,

Thank you for keeping in touch with Square Enix Customer Support. I hope this message finds you well.

We appreciate your patience for the inconvenience you may have experienced regarding latency/packet loss/lag issues. I am more than happy to assist you.

We do understand your frustration and we are very much eager to help you. We sincerely apologize for the network delay and packet loss you are experiencing while playing FFXIV.

If you experience a latency issue, please submit a report following the instructions here:

https://t.co/lSMeKlOPp8

We hope this information proves useful and you continue to enjoy our game! If in any case this does not resolve your concern, please do not hesitate to reply back to this ticket and we will be more than happy to to dig deeper into your concern.

Have a wonderful day!

Thank you,

I've replied that this does not resolve my concern and wish for them to continue to escalate if possible. Will update if anything changes.

Bad latency... on AT&T... in California.

3 76-244-36-1.lightspeed.sntcca.sbcglobal.net (76.244.36.1) 21.569 ms 20.131 ms 21.063 ms
4 71.148.135.240 (71.148.135.240) 21.567 ms 22.498 ms 21.483 ms
5 12.242.117.22 (12.242.117.22) 23.798 ms 26.797 ms 25.424 ms
6 192.205.37.58 (192.205.37.58) 56.166 ms 22.656 ms 23.367 ms
7 * * *
8 ae-4.a00.scrmca03.us.bb.gin.ntt.net (129.250.7.57) 70.346 ms 77.957 ms 77.075 ms
9 xe-1-0-4-2.a00.scrmca03.us.ce.gin.ntt.net (192.80.16.2) 46.281 ms 56.953 ms 56.822 ms
10 204.2.229.230 (204.2.229.230) 44.255 ms 44.580 ms 47.687 ms

The worst thing is the packet loss. It's great when you are just standing there and everyone is shouting for you to get out of the death but nothing on screen is moving. GG

I received this as a reply to escalating my ticket:

Greetings,

Thanks for staying in contact with SQUARE ENIX Customer Support regarding a connectivity issue and we're glad you reached out to us.

We apologize for the inconvenience so far however, we do ask for your patience as we are doing the best we can to alleviate these recent connection issues, and are constantly working on optimizing registration and game servers to be the best they can be for our valued players and we will be taking this as a feedback to be forwarded to the appropriate party for review.


They say they’re working on it, I just don’t understand why they won’t be transparent about it and that I had to escalate a ticket four times and threaten unsubbing just to get this response from them…