Originally Posted by
Aravell
Except, again, you're not asked why you're leaving. If they see subs drop and try and take action, it's a shot in the dark because people who have unsubbed aren't asked for feedback and cannot provide feedback through official means.
But if people simply just don't play healer in queues instead, it becomes very obvious that the problem lies with healers. They then have a clear point of reference when taking action.
Unsubbing is only valid if the end goal is to attack the wallet. You do not need to unsub to attack the metrics, in fact, attacking the metrics is easier if you are subbed.
Take relics for example, if someone unsubs over it, they are taken out of the maximum of the participation numbers, but if someone is subbed and doesn't engage with it, they're taken out of the number of participants. The latter is more damaging to the metrics while the former helps the metrics look better.
It's also worth noting that it's a lot harder to entice people who leave the game to come back than it is to hold onto people who are dissatisfied by appeasing them.