Standard 1.0 / Legacy -> phisical CE purchase

time for another bump. would love to see a response to this...

I just gave my box code to my significant other and she bought me the upgrade. Win-win.

not giving up on this...

still hoping for a way to gain content without paying a second time.

After getting the official link to get help for people who had registered their code on the wrong service account me and my girlfriend simply decided to "accidentaly" do just that and then fill in the form. Within a day we both now have our CE status and items, no hassle. Not exactly a proper sollution for our actual problem but at least a way for us to get what we paid for.

Quote:

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Agent Daniel A: If you played FFXIV version 1.0, you cannot use a registration code attached to a Windows version FINAL FANTASY XIV: A Realm Reborn Collector's Edition package. Instead, you simply need to purchase the Collector's Edition digital upgrade.

More details can be found in the following URL:
http://forum.square-enix.com/ffxiv/t...hase-Questions

For more on the digital upgrade, click the following URL:
http://support.na.square-enix.com/fa...68085&ret=main

If you have already purchased a Collector's Edition package, please note that we do not accept any returns. If this is the case, we advise you to create a new service account.
You: So all the people who bought the CE that had a 1.0 account are out of luck?
Agent Daniel A: As stated, those with an existing 1.0 account can acquire the digital upgrade. I do apologize for the confusion.
You: Kind of disappointing to find out about that after having purchased the game. Maybe a warning should be added to digital stores.
You: Oh well, thanks for responding at least.

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Sucks for us.

Quote:

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Originally Posted by Quaan

After getting the official link to get help for people who had registered their code on the wrong service account me and my girlfriend simply decided to "accidentaly" do just that and then fill in the form. Within a day we both now have our CE status and items, no hassle. Not exactly a proper sollution for our actual problem but at least a way for us to get what we paid for.

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wait... so people who registered their code wrong get a free fix if they fill in a page to identify their account.

BUT people who purchased both the original 1.0 Final Fantasy 14 and the CE box of ARR can't upgrade cause old account upgrade was not planned...
Those 1.0 owners are being told "too bad buddy, you got spend that extra 20$"

BUT those who have 1.0 account and just fill in the fix page asking for it are still being given the upgrade???

Really???

What kind of monkeys are running this show?

Quote:

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Originally Posted by Vadis

wait... so people who registered their code wrong get a free fix if they fill in a page to identify their account.

BUT people who purchased both the original 1.0 Final Fantasy 14 and the CE box of ARR can't upgrade cause old account upgrade was not planned...
Those 1.0 owners are being told "too bad buddy, you got spend that extra 20$"

BUT those who have 1.0 account and just fill in the fix page asking for it are still being given the upgrade???

Really???

What kind of monkeys are running this show?

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it's a group of monkeys called Square Enix, =/

Also, since the big server fixes for 1017, all tickets requesting account support got closed on the premise that most of them are now fixed.

I got a message from support informing me to resend my information if the issue is still valid.


So check your mail to see if you need to resend your tickets folks.

i will say one good thing though. i really do enjoy this censor-less forums. just wish they would be more active on fixing this issue though

I just tried something today,in EA,i could not register my game code on Square-Enix home page,today i was able to do it(don't know why), now i have 2 FF XIV RR games registered lol... but the problem persists when i try to redeem my CE bonus code, /sigh.
I don't understand this things...makes one go crazy.

Does anyone know how come I didn't get a pre-order code when I purchased the PC Collector's edition? I was a legacy 1.0 Collector's Edition owner. I got the digital version complimentary of Square Enix, but I wanted the pre-order goodies. I had ordered the 2.0 CE online but never received the pre-order goodies code. :(

code was on the purchase confirmation for me, but if you are from UK they dealt them differently.

would contact CS for your region if you can't find them.

omg i can finally post again.
so with alot of hastle from all this, i ended up just having to sell the code since SE wouldnt do anything about it, i suggest you do the same, what miffed me off to no end was to know that upgrade does NOT include the 30 days sub.
so to get what you paid for, i suggest selling your code to cover for those costs (both upgrade and one month sub)
this way you wont loose out and SE will just have to suck on giving people who didnt buy CE accounts, CE stuff, thier loss, not my problem, im done with this, now im just going to enjoy my game and ride my cat into the sunset
and i suggest you all do the same, its not worth the headache, it really isnt.

sorry i got no "good" news, but messaging and phoning countless times did nothing but rack up a phone bill and cause alot of stress, so do i support SE customer service/support? hell no, not after this.
i will support yoshi and his team whole heartedly, but the SE customer service/support can just suck it!

Good day.

Thanks Talaya for keeping us informed with your situation!

sound advice with the code selling to be fair, just sad we can't deal with this in a more official way.


I would still send a message to SE's customer support for all those who haven't yet... just to let them know this isn't a good model to take in the future.

Hope we wont see this again with expansions or collections.

me too...still waiting...6 tickets and no one contact me, even i submitted a ticket for secret Q&A reset @ june is still waiting.........I've no idea what are they doing. Tried 4 times on chat support @ midnight (In Hongkong right now).....wait until 4:00 am then tell me no one avaliable.....

well, I've postponed my subscription for this game since I've had no reply, apart from emails to tell me my ticket was canceled since they estimate their newest fixes deal with most issues posted and just invite me to re-post my issue if it's still around.

Considering that other issues are still rather rampant and that I've managed to see quite a bit of the content the game has to offer currently, I feel no pressure to keep paying for this right now.

Will hope to hear something eventually but right now... not even being able to get what I paid for, this is just not worth the monthly fee.

Quote:

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Originally Posted by divinehope

Welp, threw my CE right in the trash can. Thanks for nothing Square.

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I sure your trash can appreciated it, maybe we will see character named Trash Can running around.

I managed to hear from SE Support to my ticket and this is all they had to say:

"Dear Sam,

Thank you for contacting the Square Enix Support Centre.


We are sorry to hear of your registration issues.

Unfortunately, it would not be possible to add a Collector's Edition code to an existing service account.

We would recommend using the digital upgrade service to upgrade service account 1 to a Collector's Edition.

Alternatively, if your Collector's Edition code was registered on the wrong service account, we would be able to move the Collector's Edition in game items to service account 1, however please note that we would not be able to move the 30 day free trial on service account 2 and service account 2 would also be cancelled.

Please let us know how you choose to proceed and we can offer further assistance.

We apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team"

I am NOT happy at all.

Wooooow, that's some horse shit right there...

I managed to upgrade my account to a CE account by registering the PS3 CE... it took 2 weeks to do it though because of a printing error they had on the registration card...


If I'm reading this right, people who purchased the PC Collector's Edition (physical) cannot use it to upgrade their accounts?... I think you're getting the wrong customer service rep in this case, otherwise why would a PS3 version of the game change your account settings? ><

PS3 CE version can be linked to a PC account since mog station creates separate accounts for each platform.

If you already have a PC account you need to select your active service account and press on "add platform" instead of adding a service account to make this PS3 account linked to your existing one.

once there you will get your CE items applied to the link account.

But there is nothing in place to apply a CE code over an existing service account on the same platform, this is why I was proposing giving us the ability to add our registration code into the digital account upgrade service.

Next best thing is to follow the suggested step of filling the form to ask that our registration code be applied to our other service account, pretending that we applied the code to the wrong service account...

but this forfeits the 30 day free trial and I am unsure if it also doesn't remove your legacy status if you have it...

basically a mess.

My issue got an update....hmm....tell me to contact them via Chat support or Phone Support. Tried 10 times in Chat support and all got no agent available.............I don't know what are they doing.Wanna to use Phone but can't wait that long during oversea phone call......Have no idea how to do next. /upset