Wrong character active?

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Originally Posted by Rosuto

The thing is, if this is a mess up with their system (the jury is still out on that one) then it could just happen again in the future. If I was sure it was my screw up then I might consider it if only a little, but I'm not usually one to make such a brain dead screw up and I could have sworn I chose the right account (though who knows anything is possible and it could be my screw up). SE seems just as unsure as I do though, so I just wish they'd finish with this review of my account or whatever the heck they are doing so I could know one way or the other.

While $3 extra is not a whole lot (and neither is the $9 I would have to pay since I wasn't subscribed for just one month) I am a rather stubborn person. Considering the situation I don't even believe this should have been an issue to start with. It annoys me to no end that something that seems like such a non issue to me (who knows maybe SE sees things differently) has kept me out of the game for this long. I had seen mentions of SE's horrible customer service reputation for years while I played FFXI, but I was lucky enough to never have to deal with them. Now though I understand completely and I am very disappointed.

While I will miss FFXIV if it comes down to me leaving I just am not willing to give an extra $9 to SE when there are tons of other MMOs big and small that would kill to have a loyal customer like me and treat me like they actually care about keeping my business.

With SE it is an anomaly to find a customer rep that doesn't give you the vibe that they are looking down on you when it really should be quite the opposite. Any time you contact a company's customer service expecting them to not respond professionally and hoping they don't just end the conversation abruptly without totally listening to you something is wrong. Even if it is my screw up that alone has already pretty much guaranteed I won't be spending any more money than I already have.

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Ya i understand that why i dislike SE billing system even in ffxi they could not fix issue fast enough. Tho is true there other games out there better then ffxiv all of them at the end are a wow-clone which bored the hell out of me and ffxi is so dead right now that the only reason i putting up with FFXIV that and i'm enjoying the game and friends and the endgame ls i'm running.

I hope they get your stuff fix if i was you i would call every 2 times for a check up on the account.

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Originally Posted by Zenaku

I hope they get your stuff fix if i was you i would call every 2 times for a check up on the account.

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Yeah I'll be back at it tomorrow at noon :( got to get ready to handle Agent Smith!

Seriously been considering trolling customer service all day tomorrow, maybe if they get tired of me bugging them every five minutes something will get done lol

I've already picked up SWTOR, but I will be bugging SE all this week to get the issue resolved. I enjoy playing both games, but I would prefer to play this one.

If their CS is so messed up they can't even fix a small mistake like this, regardless of whether its my fault or theirs, I will happily take my money elsewhere.

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Originally Posted by DivineGlory

I had the exact same problem, but the support was very rude and insisted it was my fault and disconnected the conversation before I got a chance to say more. In my case, I have 3 slots, one slot with one character and two empty slots with no characters at all. I clearly remember I activated right one when they forced us to select payment option (because the slot with my character is the first slot and the default slot); however, for some reason it picked up the empty slot with no character when the billing period started.

I tried to contact two agents on chat, and neither of them want to help. I ended up spend another $18 (I pay on 6 month basis) again to activate the deactivated character. :(

Worst customer support ever!!

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You might have been a bit impatient, if this happened to me it would be a matter of fixing the issue or they lost a customer.

By shrugguing it off like you have they have basically made an extra 6 months of money. :(

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Originally Posted by Jinko

You might have been a bit impatient, if this happened to me it would be a matter of fixing the issue or they lost a customer.

By shrugguing it off like you have they have basically made an extra 6 months of money. :(

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If he wants he can still try and get the CS to apply that 6 month that was put into empty slot into his main character for additional 6 month once the 6 month is up... but looking at all the previous CS responses doubt they will be nice enough to even do something like that...

Hopefully this one will be resolved soon... I got one friend who actually did move to SWTOR because of this issue and another guy who is about to leave soon because he's having payment issue and might join the other friend to SWTOR lol... sad SE's losing few customers just because of payment/accounting problems... it's not even the game issue for these guys lol

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Originally Posted by Nightpanda2810

I've already picked up SWTOR, but I will be bugging SE all this week to get the issue resolved. I enjoy playing both games, but I would prefer to play this one.

If their CS is so messed up they can't even fix a small mistake like this, regardless of whether its my fault or theirs, I will happily take my money elsewhere.

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I would have greatly considered doing the same thing a year ago, but I've since boycotted Bioware products for issues I won't get into right now since this thread isn't about them.

On topic, I have gotten UltimatePay into the situation now. Since they are the ones that stand to lose the money should I dispute the transaction they seem to be motivated to get to the bottom of this. I gave them my account information and they plan on contacting SE directly to see just what is going on. Hopefully SE will pay more attention to a company they are partnered with than they would a mere customer. If they don't, at least UltimatePay will see what I have had to deal with and I can get my money back.

a general rule of customer service

1) get the name ands any other relevent issue of whoever it is you are speaking to

2) if they cant resolve it, get their supervisor, and get his info too

3) if he cant resolve it, repeat process and get whoever is above him, demand to talk to someone who can actualy give you a response other then "we will look into it"


by making sure you get their name and info you are able to hold them more accountable for bad customer service(keep in mind, bad customer service does not mean they didnt give you the answer you wanted, its more geared at rude reps out there who refuse to help you) also make sure to do this to begin cuz if you ask after they probly know why your asking


it sucks this happens, and it isnt isolated here, i had this issue with blizzard also(took about 2 weeks to clean up) with various billing issues, you really just gotta keep at it to get their attention and know what steps you are able to take ratrher then just keep calling to get the same low level rep response

Yeah I have hit them from several angles, the BBB being another one (which is automatically directed to the supervisor) I am just waiting on responses to see what transpires.

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Originally Posted by Rosuto

Yeah I have hit them from several angles, the BBB being another one (which is automatically directed to the supervisor) I am just waiting on responses to see what transpires.

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the BBB cant really do anything if you know how they really operate....so many people get directed to them to file complaints, but all they really do is take them and file them and make them publicaly available from what ive seen

every company is graded on the BBB website and such, and its amazing how mmo companys pretty much forfeit a good rating once they go public lol.

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Originally Posted by TheVedis

the BBB cant really do anything if you know how they really operate....so many people get directed to them to file complaints, but all they really do is take them and file them and make them publicaly available from what ive seen

every company is graded on the BBB website and such, and its amazing how mmo companys pretty much forfeit a good rating once they go public lol.

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Yeah I know they themselves can't do anything about the situation (except maybe lower their grade on their site) but they can at least get the complaint to the supervisor which is better than nothing I suppose.