Sorry, but the community has every right to be upset with this launch and the terrible mismanagement.
I have been through many MMO launches, and yes every one has it's issues. But do this for me, name me one MMO that didn't :
Have a robust functional queuing system. Login congestion and overloaded servers are fine. Making people wait 4 hours in queue to get in is fine. Giving them a generic message that says, "try again later" with no idea of when later might be is, is unacceptable
Have servers ready to go at launch if additional worlds were needed to be brought online. Full servers and trouble making characters was to be expected for sure. Not having a single world available for days on which to make a character on after you purchased the game is unacceptable.
