Butterfinger Promo (Chocorpokkur Mount)

I chose Walmart since it was the store linked on their website. I wanted to be safe than sorry.

Submitted day the promo launched.... just got it today. So took 8 full days for it to arrive. This feels like they were wildly unprepared for the response, something I feel like Square should have been able to warn them about (or maybe they were warned and just didn't care)

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Originally Posted by NorthernLadMSP

Same thing happened to me. They just rejected my second image. This whole thing is bull.

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Have you tried sending a direct message to Butterfinger? They'll likely have to submit a ticket to prize logic, but it doesn't hurt to see if they can nudge it through if they feel everything complies with the rules.

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Originally Posted by Krotoan

I don't know why everyone here seems to hate them, they're pretty good.

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They changed the recipe which tends to upset people. The flavor is off from what I remember and I'm personally not a big peanut butter fan, but I found myself clearing out the bag far too quickly even so. It would have been nice if the promo covered more variety of the full size bars, although that's probably to my benefit that they didn't.

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Originally Posted by wereotter

Submitted day the promo launched.... just got it today. So took 8 full days for it to arrive. This feels like they were wildly unprepared for the response, something I feel like Square should have been able to warn them about (or maybe they were warned and just didn't care)

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I'm really curious how they decided the order of review with how all over the place it's been. Not a curtain we're likely to ever pull open. Congrats on your mount though!

Do we have to get it alone, or can i just get it while im grocery shopping on same receipt

This whole thing is a crap show. If they want the code on the receipt then not all stores have the code on the receipt. I can't force a store to do that. I emailed the email given with the receipt plus the products with the bar code on it to show that those are the items I bought. If they still refuse then I feel like this is false advertisement for not clearly specifying what stores are good and what other aren't. I feel like getting a lawyer since a lot of people are wasting money and this promotion not doing their part in this and being choosey

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Originally Posted by StormyFae

Do we have to get it alone, or can i just get it while im grocery shopping on same receipt

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Some people have gotten it with other items, however you want it easy for the person verifying to be able to look at the receipt and be able to ensure at least $5 was spent on the right product. If possible, you might ask the cashier to ring up the promo purchase separately. The receipt checkers probably have a quota to keep up with and a giant receipt is more likely to get a quick rejection if that's the case.

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Originally Posted by Velvet_Lunarfang

This whole thing is a crap show. If they want the code on the receipt then not all stores have the code on the receipt. I can't force a store to do that. I emailed the email given with the receipt plus the products with the bar code on it to show that those are the items I bought. If they still refuse then I feel like this is false advertisement for not clearly specifying what stores are good and what other aren't. I feel like getting a lawyer since a lot of people are wasting money and this promotion not doing their part in this and being choosey

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A lawyer? What? :confused:

Wouldn't spending another $5 at Walmart be cheaper?

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Originally Posted by StormyFae

Do we have to get it alone, or can i just get it while im grocery shopping on same receipt

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I tried it on a normal large grocery shopping list. Sent it in 2 days ago. The curb side pickup e-mail receipt had no codes on any individual item either, so this will be an interesting test. I did highlight the Butterfinger line when I sent it in though. Have not heard back yet, was going to give them at least a week.

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Originally Posted by SturmChurro

A lawyer? What? :confused:

Wouldn't spending another $5 at Walmart be cheaper?

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Not nearly as dramatic, though.

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Originally Posted by Mykll

I tried it on a normal large grocery shopping list. Sent it in 2 days ago. The curb side pickup e-mail receipt had no codes on any individual item either, so this will be an interesting test. I did highlight the Butterfinger line when I sent it in though. Have not heard back yet, was going to give them at least a week.

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My receipt just listed the items as "NESTLE BUTTERFNGER" without a barcode or SKU of any sort. Thankfully there was no issue getting the mount-code.

https://i.imgur.com/e6DZn9R.jpg

Also, for anyone who may be keeping ideas of turnaround - I submitted mine on Friday, and got the code this morning at like 2:30 a.m.

The Moogle event changed my mind on this and decided to get one. I submitted my entry on Friday morning and got the code last night, so it took around 3.5 days.

I have an extra code I don't need, what should I do with it?

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Originally Posted by Krokov

I have an extra code I don't need, what should I do with it?

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If you have any upcoming fc events, put it into the prize pile? Maybe someone you know can't partake in the promo or is having issues and you could spare them the trouble? Just has to get used before September 30th according to the email.

Oh no!

And here i am, waiting now over a Week and no respond ever from Twitter or Email Dx..
Just want that sweet Choco Mount

anyone can explain me why butterfinger reject quite receipt for legitime purchases??? for example, amazon receipts, or local shop purchases, I dont understand, I saw ppl says this promotion is a scam

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Originally Posted by Malephyka

anyone can explain me why butterfinger reject quite receipt for legitime purchases??? for example, amazon receipts, or local shop purchases, I dont understand, I saw ppl says this promotion is a scam

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There's a bunch of different people verifying these receipts. That means they're each going to interpret the guidelines for accepting the receipts differently and with a quota looming overhead they also have to fly through them. If they're behind they might just start hitting accept or reject to get through their pile quicker so they don't get a visit from the overseer. I'm making some assumptions of course, but I can't see the promo company (prize logic) not having a quota for staff sorting through entries. There's also just human error in going through so many receipts that certain parts start blending in and they genuinely don't notice it's valid.

I submitted a Walgreens receipt with the barcode on it on day one, and got it two days later. Of course it helps if the receipt mentions it was a Butterfingers you bought and not "CANDY" which might be a gas station manual entry clerk error instead of scanning.

It's a 3rd party company that does these things, so they'll take their time.

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Originally Posted by Lami_Khatayin

And here i am, waiting now over a Week and no respond ever from Twitter or Email Dx..
Just want that sweet Choco Mount

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Sorry to hear that. I don't have any other tips for contacting them other than maybe poking Butterfinger to check for your DM. I imagine both have been fairly inundated with messages, especially past the 5 day mark. The JP promotion definitely seemed more on top of things, but they have a smaller area to cover and with one chain that can print a code on a receipt, it really simplifies the process.

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Originally Posted by Dustytome

There's a bunch of different people verifying these receipts. That means they're each going to interpret the guidelines for accepting the receipts differently and with a quota looming overhead they also have to fly through them. If they're behind they might just start hitting accept or reject to get through their pile quicker so they don't get a visit from the overseer. I'm making some assumptions of course, but I can't see the promo company (prize logic) not having a quota for staff sorting through entries. There's also just human error in going through so many receipts that certain parts start blending in and they genuinely don't notice it's valid.

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I'm just telling you that the people who check those receipts should be more professional, if I make a serious purchase in this company, I hope to receive the same treatment. The only thing I have done is buy on amazon, upload my receipt, and receive a slap from butterfinger

I have entrusted part of my money to get a frame that this company is promoting, and the only thing I have received is that my receipt is not legal and is not approved, and they do not give me any obvious reason for that rejection

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Originally Posted by Malephyka

I have entrusted part of my money to get a frame that this company is promoting, and the only thing I have received is that my receipt is not legal and is not approved, and they do not give me any obvious reason for that rejection

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Can you post a picture of what you submitted (but a copy that hides personal information of course!)? Maybe someone here can give some thoughts as to why it may have been rejected.

I hope you can see that, I try to upload another way but I cant

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Originally Posted by Malephyka

[image url]

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You still have CC details on that, remove the link.

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Originally Posted by Dustytome

You still have CC details on that, remove the link.

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https://ibb.co/ZKw8zNL

If I had to guess I'd say it not being in english would be the most likely reason for rejection. This is a US contest and perhaps they were iffy if they should accept entries from outside the US.

https://ibb.co/ZKw8zNL

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Originally Posted by Espritduo

If I had to guess I'd say it not being in english would be the most likely reason for rejection. This is a US contest and perhaps they were iffy if they should accept entries from outside the US.

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for having part of the page in Spanish? that has nothing to do with it, I live in the USA, and I buy in amazon usa page. You can see that

Still showing CC details in plain text on that image. The language and the EUR may have caused an issue, I also don't know if the seller may be an issue. The product looks to be correct and the price though. I'd send a ticket in either via the customer support form or the email (both funnel into the same ticketing system) requesting your receipt to be re-evaluated and requesting specific information on why it was rejected. You may not get even a response out of it, but it doesn't hurt to try. Best case scenario they give you a code, worst case, they don't.

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Originally Posted by Malephyka

for having part of the page in Spanish? that has nothing to do with it, I live in the USA, and I buy in amazon usa page. You can see that

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Just sayin, its not in english and the price there is in euros, which is not something I see on my receipt for the exact same item (which did get me my mount). If someone reviewing these saw that it might be enough of a red flag for them to reject it.

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Originally Posted by Malephyka

for having part of the page in Spanish? that has nothing to do with it, I live in the USA, and I buy in amazon usa page. You can see that

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I could be mistaken, but it doesn't appear that the item you purchased is part of their promoted items. In looking at their rules/terms, they list the following as valid items:

https://i.imgur.com/YgHUFdy.png
https://i.imgur.com/wHW8oHe.png

While they do have bags of mini bars on that list, the ones you purchased seem to be a special variety (Ferrera?) and its UPC is 099900435906, which sadly doesn't appear on their list. :X

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Originally Posted by Skivvy

I could be mistaken, but it doesn't appear that the item you purchased is part of their promoted items. In looking at their rules/terms, they list the following as valid items:

https://i.imgur.com/YgHUFdy.png
https://i.imgur.com/wHW8oHe.png

While they do have bags of mini bars on that list, the ones you purchased seem to be a special variety (Ferrera?) and its UPC is 099900435906, which sadly doesn't appear on their list. :X

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if you see, you can see I bought "Ferrara (1) Bag Butterfinger Minis Candy Bars - Crujiente, crujiente, mantequilla de maní - Peso neto 2.8 oz"= "butterfinger mini bag 2.8 oz"

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Originally Posted by Malephyka

if you see, you can see I bought "Ferrara (1) Bag Butterfinger Minis Candy Bars - Crujiente, crujiente, mantequilla de maní - Peso neto 2.8 oz"= "butterfinger mini bag 2.8 oz"

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I did see your screenshot, and based on the description, I wandered over to Amazon to look up what I think is the item you purchased. This is the link I found: https://www.amazon.com/Ferrara-Butte...0841959&sr=8-3. If that is in fact the item you purchased, it doesn't appear to be on their list of "participating items", and could have been declined for that reason.

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Originally Posted by Skivvy

I did see your screenshot, and based on the description, I wandered over to Amazon to look up what I think is the item you purchased. This is the link I found: https://www.amazon.com/Ferrara-Butte...0841959&sr=8-3. If that is in fact the item you purchased, it doesn't appear to be on their list of "participating items", and could have been declined for that reason.

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where you see that

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Originally Posted by Malephyka

where you see that

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Not sure which part you're looking for, but if it's the list of valid items, I pulled it from their website: https://gamewithbutterfinger.com/en-us/Rules (the list is on the last last two pages). Unfortunately, not all Butterfinger products qualify.

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Originally Posted by Skivvy

Not sure which part you're looking for, but if it's the list of valid items, I pulled it from their website: https://gamewithbutterfinger.com/en-us/Rules (the list is on the last last two pages). Unfortunately, not all Butterfinger products qualify.

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a friend who bought the same thing as me (lives in the same place as me) have accepted the receipt (and it is also shown in euros and dollars, and puts the name of the article in Spanish)

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Originally Posted by Malephyka

a friend who bought the same thing as me (lives in the same place as me) have accepted the receipt (and it is also shown in euros and dollars, and puts the name of the article in Spanish)

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Not sure what to tell you in that case. From what I've read, it doesn't appear that yours nor your friend's item should have been approved if going by their "participating products" list. Are you positive it's 100% the exact same item? Maybe they just got lucky and someone passed it through by accident.

And just as a disclaimer, I have not read the entirety of their rules and know nothing of the actual process for how they're approving/declining codes. I'm not claiming that my comments are absolute fact, but more trying to help steer in a possible direction for why it may have been declined. :X

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Originally Posted by Skivvy

Not sure what to tell you in that case. From what I've read, it doesn't appear that yours nor your friend's item should have been approved if going by their "participating products" list. Are you positive it's 100% the exact same item? Maybe they just got lucky and someone passed it through by accident.

And just as a disclaimer, I have not read the entirety of their rules and know nothing of the actual process for how they're approving/declining codes. I'm not claiming that my comments are absolute fact, but more trying to help steer in a possible direction for why it may have been declined. :X

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need solutions

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Originally Posted by Malephyka

need solutions

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I'd buy $5 worth of items shown on their qualifying product list and resubmit. :X

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Originally Posted by Mykll

I tried it on a normal large grocery shopping list. Sent it in 2 days ago. The curb side pickup e-mail receipt had no codes on any individual item either, so this will be an interesting test. I did highlight the Butterfinger line when I sent it in though. Have not heard back yet, was going to give them at least a week.

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I got the e-mail this afternoon that my receipt has been accepted. Local HEB, big shopping list, sent the entire list in with the one item highlighted.

https://cdn.discordapp.com/attachmen...86/unknown.png