Wrong character active?

Yup that pretty much sums it up. Rosuto had a good agent, have not heard back from him yet on what happened. I give them 1 more chance before I report fraud on my card.

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Originally Posted by Nightpanda2810

Rosuto / anyone else,

Have you gotten this resolved yet?

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If only. Hadn't heard from them since I made that update so I contacted support again today to see if I could get an update of some kind. Basically the response was I would have to wait longer as they continue to review my account. Looks like another weekend lost for me. I'm starting to care less and less. As much as I want to hang around and support the game this has just been an alienating situation so far.

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Originally Posted by Rosuto

If only. Hadn't heard from them since I made that update so I contacted support again today to see if I could get an update of some kind. Basically the response was I would have to wait longer as they continue to review my account. Looks like another weekend lost for me. I'm starting to care less and less. As much as I want to hang around and support the game this has just been an alienating situation so far.

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I've gotta be honest, I completely expect them to beat around the bush for as long as possible. If it had been just 1 month, I probably would have said to hell with it and and activated the right one. But I payed for a full 6 months, would cost about another 20. I payed for 6 months to save money, not spend more because their database or w/e messed things up.

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Originally Posted by Nightpanda2810

I've gotta be honest, I completely expect them to beat around the bush for as long as possible. If it had been just 1 month, I probably would have said to hell with it and and activated the right one. But I payed for a full 6 months, would cost about another 20. I payed for 6 months to save money, not spend more because their database or w/e messed things up.

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Same here, I subbed for 3 months myself so I understand exactly what you mean. With what I would have to pay in order to get my character I could practically pay for another whole month of time. As much as I was trying to hold back from doing it I'll probably just take this up with my bank. In the long run it seems like I'd have a solution faster through that than waiting on SE to decide on what they want to do.

EDIT: Bad Reinheart, bad bad! :P

Thanks for the info though I'll give it a shot.

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Originally Posted by Rosuto

EDIT: Bad Reinheart, bad bad! :P

Thanks for the info though I'll give it a shot.

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Wait, what'd I miss? There's a deleted post :(

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Originally Posted by Nightpanda2810

Wait, what'd I miss? There's a deleted post :(

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Reinheart posted a link to a site where you can file a compliant.

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Originally Posted by Rosuto

I have fallen back in love with SE again.

Now to go play Skyrim while they do their thing.

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How fickle indeed :D

SE is a type of company who does not fix much of billing or character issue, i know when i play wow for 2month and quit the next month i forgot to cancel my account. I call them and they send back my money in full without issue but SE would never do such a thing. The only thing that they help me with that took me few hours to fix was i put my FF13 item in the beta account and not mine and that was it.

I would just pay the 3$ and get the other account and cancel the other one and next time just make sure you put the right account.

I had the exact same problem, but the support was very rude and insisted it was my fault and disconnected the conversation before I got a chance to say more. In my case, I have 3 slots, one slot with one character and two empty slots with no characters at all. I clearly remember I activated right one when they forced us to select payment option (because the slot with my character is the first slot and the default slot); however, for some reason it picked up the empty slot with no character when the billing period started.

I tried to contact two agents on chat, and neither of them want to help. I ended up spend another $18 (I pay on 6 month basis) again to activate the deactivated character. :(

Worst customer support ever!!

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Originally Posted by Zenaku

SE is a type of company who does not fix much of billing or character issue, i know when i play wow for 2month and quit the next month i forgot to cancel my account. I call them and they send back my money in full without issue but SE would never do such a thing. The only thing that they help me with that took me few hours to fix was i put my FF13 item in the beta account and not mine and that was it.

I would just pay the 3$ and get the other account and cancel the other one and next time just make sure you put the right account.

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The thing is, if this is a mess up with their system (the jury is still out on that one) then it could just happen again in the future. If I was sure it was my screw up then I might consider it if only a little, but I'm not usually one to make such a brain dead screw up and I could have sworn I chose the right account (though who knows anything is possible and it could be my screw up). SE seems just as unsure as I do though, so I just wish they'd finish with this review of my account or whatever the heck they are doing so I could know one way or the other.

While $3 extra is not a whole lot (and neither is the $9 I would have to pay since I wasn't subscribed for just one month) I am a rather stubborn person. Considering the situation I don't even believe this should have been an issue to start with. It annoys me to no end that something that seems like such a non issue to me (who knows maybe SE sees things differently) has kept me out of the game for this long. I had seen mentions of SE's horrible customer service reputation for years while I played FFXI, but I was lucky enough to never have to deal with them. Now though I understand completely and I am very disappointed.

While I will miss FFXIV if it comes down to me leaving I just am not willing to give an extra $9 to SE when there are tons of other MMOs big and small that would kill to have a loyal customer like me and treat me like they actually care about keeping my business.

With SE it is an anomaly to find a customer rep that doesn't give you the vibe that they are looking down on you when it really should be quite the opposite. Any time you contact a company's customer service expecting them to not respond professionally and hoping they don't just end the conversation abruptly without totally listening to you something is wrong. Even if it is my screw up that alone has already pretty much guaranteed I won't be spending any more money than I already have.