Questions regarding Stormblood Pre-orders or Collector's Edition

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Originally Posted by lakukisu

Hello there!

We have investigated the issue regarding registering the PS4 code for the Stormblood Standard Edition (physical version), and it has now been resolved.

When redeeming the code, if it's displayed as invalid or as Early Access, read here for instructions.

Best,
Lakukisu

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It's still showing already redeemed for me and I still can't use my code. Not resolved at all. This is Australian PSN btw.

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Originally Posted by Ash_

It's still showing already redeemed for me and I still can't use my code. Not resolved at all. This is Australian PSN btw.

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Hey there!

Apologies for being confusing earlier. In the case that the code shows being already redeemed or invalid, could you contact our Support Centre via this form?

Best,
Lakukisu

Hey I sent an email to support and I assume we are meant to get an automatic email saying they relieved my ticket after we initially open a support ticket but I haven't received one, I double checked the email I input so I'm sure its correct. Just slightly concerned, do you usually auto send one when we open a ticket or not?

https://ibb.co/hvFo2k
https://ibb.co/fZOxv5



Edit:: Also was digital )
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Ps4 player here, google has not helped me at all
So here I am XD
As you can see i bought the collectors but it still hasn't " Auto-updated" and well SE apparently can't be bothered to reply, Live chat or pick up a phone ( sat for 2 1/2 hours and then disconnected )._.

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Originally Posted by Ignnis

Hey I sent an email to support and I assume we are meant to get an automatic email saying they relieved my ticket after we initially open a support ticket but I haven't received one, I double checked the email I input so I'm sure its correct. Just slightly concerned, do you usually auto send one when we open a ticket or not?

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I didn't get an auto-reply, but I did receive a reply later. You'll get one.

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Originally Posted by Dsync

I didn't get an auto-reply, but I did receive a reply later. You'll get one.

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Thanks load off my mind, last thing I need if for my code to be sent somewhere else or the email not reaching me for whatever reason and getting locked out, no more bad luck pls ;-;

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Originally Posted by Ignnis

Thanks load off my mind, last thing I need if for my code to be sent somewhere else or the email not reaching me for whatever reason and getting locked out, no more bad luck pls ;-;

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It took them about 4 hours to get back to me. I pretty much sent it in after lakukisu posted the instructions.

I apologize if this has been asked already, but from what I've ready i should have gotten a registration code with my physical copy and i can't find one anywhere. Could someone please help me? Thanks a lot.

Got a new code for the PS4 version! (note: it didn't go into my 'Primary' in Gmail, it fell under 'Promotions')

It's a shame that this issue even arose, but at least it was sorted before EA ended. Confirmed this code works. Glad this was sorted before Friday.

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Originally Posted by Dsync

Snip!

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Same, my sister and I got a new one too a few hours ago. We filled in a form for the support team through a post on the FFXIV facebook page. Can confirm the code sent directly from SE works, Stormblood shows in my PS4 licences and on the MogStation now.