Please fix the Store

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Originally Posted by Yshnal

Meanwhile the JP and NA sites didn't have these issues, at least not at this level. And the lack of communication has been astounding.

All that while we're paying more, and way more in the case of the UK. I think that it's understandable that some people are tired, disappointed, and even a bit angry. Specially when some people defend SE as if they were paying them.

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I accept that people will be disgruntled, especially in regards to the pricing.

But complaining about the store being down is silly in my opinion. It was caused by the players and they were clearly trying their best to get it online.

Due to the EU issues, they bought in additional servers for the NA store to prevent it from happening.

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Originally Posted by SinisterJointss

These comments make me laugh. Do you know how much tax they pay? The shipping costs they incur? Your answer is most definitely no, because you dont. I would imagine the higher cost is due to the shipping and tax they pay.

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Ignoring shipping costs for the time being because they are irrelevant because we don't know the quantities involved, as far as tax goes it is charged VAT at the standard rate on entry to the country from outside of the EU, on the retail price of $129.99 which is roughly £88 at current exchange rate values the tax charged would equal around £17, bringing the total to just over £100, there is a disturbing excess of £30 that cannot be accounted for through taxation, this is al also calculated using retail values and not the trade values SE would import them under.

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Originally Posted by TheMunimai

I accept that people will be disgruntled, especially in regards to the pricing.

But complaining about the store being down is silly in my opinion. It was caused by the players and they were clearly trying their best to get it online.

Due to the EU issues, they bought in additional servers for the NA store to prevent it from happening.

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I think most of the frustration is not directed at the store being down. It's about the lack of communication regarding the extended maintenance and pricing.

But as someone mentioned few pages back, some EU countries are higher tax than UK
. I'll be honest tax etc goes over my head but all countries have tax an import fees right? Surely they can't be *that* much more in the UK to add the extra £40 (pretty much a price of a normal game). Also when other things in the store are correctly altered for currency, even big things.

And anyway about shipping costs... Yoshida said in the live letter that boxed version for all the EU will be shipped FROM the UK, there is also no excuse for that price

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Originally Posted by AlexValmano

And anyway about shipping costs... Yoshida said in the live letter that boxed version for all the EU will be shipped FROM the UK, there is also no excuse for that price

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I missed that, but if that's correct then...... yeah no words.

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Originally Posted by AlexValmano

And anyway about shipping costs... Yoshida said in the live letter that boxed version for all the EU will be shipped FROM the UK, there is also no excuse for that price

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In saying that the EU gets it cheaper when its being shipped FROM the UK but the UK pay more being shipped from the homeland... like... whaaaaaaaat lol that's clearly umm wrong right lol

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Originally Posted by TheMunimai

The fan base effectively caused the issue by flooding the site on Monday morning at 7am.

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That was part of the problem - servers not being able to handle loads and becoming unresponsive/unavailable is quite predictable when it comes to preorders starting. But there was another issue with the store as well, which only surfaced when people actually could get in an preorder, the action itself not being processed by the server, ending up with the basket being empty after clicking on the button.

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Originally Posted by Yshnal

And the lack of communication has been astounding.

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The lack of communication was indeed bad, I understand the situation itself being chaotic, but ~9-10 hours until they started tweeting about it (at least, nobody seemed to be able to pull in anything new from Twitter either until that time), with only two stray dev posts here until then? Come on... yeah, that really was sad.

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Originally Posted by TheMunimai

I accept that people will be disgruntled, especially in regards to the pricing.

But complaining about the store being down is silly in my opinion. It was caused by the players and they were clearly trying their best to get it online.

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Not entirely true, actually.
I was online when they opened the store and, yes... the site was very slow the first few minutes, but after a while I were perfectly able to open all the pages within a reasonable amount of time.
The only real problem the store had yesterday was caused by the "Preorder" button that was unable to put your items in the basket to complete the transaction.
That's all.

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Originally Posted by Meshico

It's called Taxes, don't blame SE, SE is providing you something that they had to pay more taxes on. In order for them to make (or possibly lose money on these) is to keep the price at what it is.

Unfortunate, but true...Long live the Queen.

-Tari

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Taxes do not and would not make up the difference between the two prices. It has probably nothing to do with anything more than SE being lazy and just copy pasting the NA price to the EU store and changing the currency symbol.