Standard 1.0 / Legacy -> phisical CE purchase

we got to keep it alive until the issue is fixed!

Guys, this problem has affected me as well, and here's what I did, and I think you should all do as well:

1) I traded my 50$ worth cdkey for 3 months game time

2) I received all the in-game rewards for paying 3 months in advance

3) I payed 20$ more to upgrade to CE

Result:

Instead of paying 30$ for 2 months game time and using the 50$ cdkey for an upgrade to CE and an additional month (Total cost of 80$) I ended up trading 50$ cdkey for 3 months game time and upgrading for 20$ (Total cost of 70$)

Benefits:

1) Saved 10$
2) Received all possible veteran rewards for now (I dont think u receive veteran rewards for the 1 month free play time with the 50$ cdkey)

well... it seems that 1.0 account owners that added Early access code a now turning invalid since the EA time is up, we do not know what is the cause but it looks like it might have something to do with early access accounts not knowing how to deal with existing 1.0 accounts once they are no longer active.

If anyone is 1.0 and cannot log in anymore despite still having 10+ days left on their welcome back special, you got another reason to call support now.


*This information might be wrong after all, login servers are having congestion issues as we speak and giving all kinds of errors - check with the mogstation first to see if your are still registered as active*

giving this another bump before bed, trying SE support phone line again today. hope i have better luck! goodluck to all, maybe we will hear something on this by the time i get up

Bump, how the hell we dont known what to do 3 days after release.

Bumping as well because I want to see an official response.

Quote:

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Originally Posted by Aurus

According to SE:

If you have already purchased a Collector's Edition package, please note that we do not accept any returns. If this is the case, we advise you to create a new service account.

Source.

This isn't really acceptable though.

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This is *completely* unacceptable.

They posted that now, after EA and offcial service started. Nowhere at the time of purchase we were told such a thing.

This is false advertisement plain and simple and I can't believe that instead of acknowledging the problem, they are posting stuff like that on the support page.
We don't *have* to read the forums, we *must* be informed when we make a purchase.

SE got our money, now it's time they give us what we paid for.

Quote:

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Originally Posted by Melonade

1) I traded my 50$ worth cdkey for 3 months game time

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Did you do this through the site somehow, or did you trade it somewhere else? If so, how?

Quote:

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Originally Posted by Vadis

Bolded the problem with the product description. Like mentioned before, only place I know where the issue with old accounts was ever officially brought up to the public was in the 1.0 forums.

Considering that apart from customer support, forum writers like me are the ones notifying people of the issue, it was just poor communication and a predictable problem that beta testers mentioned before.

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What I would like to know is if you WERENT version 1.0 and you bought a CE, but made an account for beta, will the PS3 code solution work? I bought both copies of CE for PC and PS3 but I am not Version 1.0?

I already lvled a character to 35, two sub jobs at 15 and more. I do NOT want to make a new account for this. Is it possible or am I screwed?

Welp, threw my CE right in the trash can. Thanks for nothing Square.

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Originally Posted by Rymis

What I would like to know is if you WERENT version 1.0 and you bought a CE, but made an account for beta, will the PS3 code solution work? I bought both copies of CE for PC and PS3 but I am not Version 1.0?

I already lvled a character to 35, two sub jobs at 15 and more. I do NOT want to make a new account for this. Is it possible or am I screwed?

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If you built a new account under Beta 2.0, you should still be able to register your ARR CE code, it should normally work in the same way Early access codes did.
Once the active period for your account has passed, it will ask you to enter a new code. You can do this right now by pressing the "add platform" button found in the mogstation site.

you should also be able to link both your PS3 and PC CE codes and gain 60 free days by doing so.
But only if you register both new CE codes and merge/link them.

If your still having an issue you can try contacting SE support to clear up your situation, it's unfortunately very easy to enter the codes at the wrong place and create a new account instead of using the one that you created during beta/early access.

Hope this helps a bit! - let us know if you got things cleared!

Quote:

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Originally Posted by Vadis

If you built a new account under Beta 2.0, you should still be able to register your ARR CE code, it should normally work in the same way Early access codes did.
Once the active period for your account has passed, it will ask you to enter a new code. You can do this right now by pressing the "add platform" button found in the mogstation site.

you should also be able to link both your PS3 and PC CE codes and gain 60 free days by doing so.
But only if you register both new CE codes and merge/link them.

If your still having an issue you can try contacting SE support to clear up your situation, it's unfortunately very easy to enter the codes at the wrong place and create a new account instead of using the one that you created during beta/early access.

Hope this helps a bit! - let us know if you got things cleared!

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Oh thank you, THANK YOU! (.o_o.)/

I will try this out and hopefully it will get me somewhere. Thank god for people like you in the community helping other people out. Your helping me and helping the SE Customer Service at the same time ^^

Yep, they just screw the people that bought it the first time.

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Originally Posted by divinehope

Welp, threw my CE right in the trash can. Thanks for nothing Square.

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Why wouldn't you try to sell it on ebay or something, that way SE loses out on whatever that person you sell it to was gonna pay.

Because its opened, and I probably would pay more in shipping. Plus it was satisfying throwing that crap in the trash.

Quote:

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Originally Posted by divinehope

Because its opened, and I probably would pay more in shipping. Plus it was satisfying throwing that crap in the trash.

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You can just sell the code on ebay. And keep the box. Might I suggest you light it on fire, you seem very angry.

I would if I didn't live in an apartment.

Quote:

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Originally Posted by divinehope

Because its opened, and I probably would pay more in shipping. Plus it was satisfying throwing that crap in the trash.

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if you sell just the code, you can email them the code so there would be no shipping cost

been trying to get through SE phone support line has given me busy tone all day... cant even get through to sit on hold...

Or they can just fix this problem for the others that still are sitting on them...

Yep, after 72 hours to get a support request confirmation, I find out my ticket was blanket-closed. Sending in a new one, and contacting a local TV station that has a consumer watchdog segment. My sister is dating one of the producers.

Quote:

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Originally Posted by Vadis

Please let us enter the registration code in the digital upgrade service to gain the Ingame items that come with our purchase.

As it is, you never informed us on your product page the issues we could face in relation to existing accounts. Only on your forums pre-release.

Since those forums have been deleted/purged since, there was no way of knowing this for some people.

Please consider offering the customers who purchased CE PC and are standard account holders a way to redeem the content they purchased without having to spend another 20$

Thank you.

(This is for people who cannot purchase the PS3 CE edition to link it with their old account.)



*note 29/08/2013*

If you sent a support ticket to Square-Enix before the 27th, please take note that they had to clear all open tickets over 48 hours old, so you might have to send your ticket again.



*********************
FOR THOSE WHO PURCHASED ARR CE AND HAVE A EARLY ACCESS ACCOUNT - you will not have CE items and it should list you as standard and with one day left:

Lord Derp's Fix is for you!

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Really? The ticket I have from the 25th is still marked open... I wonder if they actually closed it or not?

ugh we lost out first page spot, gotta knock it back up there! also i never did get through customer support >=l

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Originally Posted by Ignitius

Really? The ticket I have from the 25th is still marked open... I wonder if they actually closed it or not?

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it sounds like the customers who placed the tickets will not be informed of their cancellation from the message they posted.

So I would say it probably has been, you should probably send it again if the issue is still valid.

BUMP come on SE... we are here waiting a reply.

waiting for days o_o

My ticket was closed because it was inactive for 48 hours, gonna open another one. ._.

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Originally Posted by Akibaws

My ticket was closed because it was inactive for 48 hours, gonna open another one. ._.

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Re-submitted my ticket and posted a link to this thread.

Hi i need help i'm pretty outraged because i've been going threw this whole time trying to get my pre order mog hat and cait sith. Square Enix sent me a code to download the game with the items i pre order to my email, but the code does not work i tried it in the store and the account management- redeem codes. Square Enix can you please send me a new code so i can enjoy my game.

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Originally Posted by TEKTHRASH

Hi i need help i'm pretty outraged because i've been going threw this whole time trying to get my pre order mog hat and cait sith. Square Enix sent me a code to download the game with the items i pre order to my email, but the code does not work i tried it in the store and the account management- redeem codes. Square Enix can you please send me a new code so i can enjoy my game.

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Nope, they took your money and are laughing all the way to bank.

Got another standard reply from S-E with a link with all my codes and another one to register at the mogstation site, well, that would be helpfull if i can enter my code with my 1.0 character LOL.

Really hoping for a proper answer for this, apart from "there's nothing we can do", that's just bullshit. We paid for it without proper information that we could not use it if we already had a 1.0 account... Seriously, this is being really badly handled...

i'm looking for serious help here not your input thanks. :P

Quote:

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Originally Posted by Akibaws

Re-submitted my ticket and posted a link to this thread.

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lets hope this brings us some help. bad thing is, it'll take like 72 hours for them to see your ticket. could be 72 hours including the weekend could be 72 hours business days. either way, hopefully we will hear something!

clarified issue - information was wrong.

This got buried, time to revive.

Buried again and still no official response? I think not. Bump.

REVIVAL

message too short o_o

I have the same problem. Been trying for the last couple days to figure out why there is no way to add my code, and then i saw this thread today.

Question for anyone with this problem that bought the digital CE. I used the pre-order code that gave me the moogle cap and cait sith doll already, but if I could find a friend to give/sell this version to and then buy the $20 upgrade on my own account, would the code i have from the full version still be available to be used?

Quote:

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Originally Posted by Paravia

I have the same problem. Been trying for the last couple days to figure out why there is no way to add my code, and then i saw this thread today.

Question for anyone with this problem that bought the digital CE. I used the pre-order code that gave me the moogle cap and cait sith doll already, but if I could find a friend to give/sell this version to and then buy the $20 upgrade on my own account, would the code i have from the full version still be available to be used?

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if you didn't use your code it should still be available for your friend. You might want to go through the process of registering with them to make sure it works correctly for them.
You or your friend might have some issues with customer support through if you need it later.

it's worth a try if you can keep close to this person.

The pre-order code has no links to your registration code through, it only creates a temporary account, if you are 1.0 account owner you should already be in the clear for any possible issues.