Originally Posted by
fulminating
Do you know what a whale is?
It's an individual who pays enough to be worth hunting for and catering to, distorting the game under their oppressive weight. It doesn't matter if 99.9% of people don't pay $35 for a reskin mount; as long as that 0.1% do it will remain profitable and worth damaging the game over. This system is a necessary evil in free to play games - but this isn't f2p is it? Not only is there the monthly subscription cost, but the optional monthly extra retainer cost (up to 7 more directly), the companion app monthly fee including another extra retainer, past event rewards on the mogstore and the regular exclusive additions to the shop. While it shouldn't be necessary to mention, I will at least credit them for not having layer upon layer of obfuscating currency to hide the true costs, nor being able to directly buy power beyond the "catch-up" books (level and story sold separately).
Whales being so uncommon, yet having so much impact does necessarily mean that their purchases affect developer decisions and thus every player in the game.
Cash shops are a cancer that will only grow and metastasise if left unchecked.