Fan fest promo codes.

Now we get to fight against scalpers as well as other players. Shameful of Square Enix to rely on a ticket event handler that obviously cannot handle large traffic.

Wellp, I guess it's like any other event.

WTB 2x Tickets, 360$ cap each.

Reply here if you're interested, I'll check back a few times today.

(Only reason is I've already got the rooms/plane chartered, don't want to have to deal with cancelling/changing those up.)

Had been trying since the 10:30am opening and managed to get to chose my number of tickets before it disconnected me. Extremely surprised and disappointed (as well as the many others) that Square Enix has yet to be able to plan for a large amount of traffic...

well seems we broke the site not there out of tickets from what ff14 twitter page has to say hmm there might be hope :D i highly doubt it but HOPE is better then RIOT

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Originally Posted by Forte

well seems we broke the site not there out of tickets from what ff14 twitter page has to say hmm there might be hope :D i highly doubt it but HOPE is better then RIOT

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The problem is I bet if this is the case, it goes back up at a bad time. Like in a few hours and many of the people won't be able to try again.

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Originally Posted by Eekiki

That's because there were no tickets remaining. I don't believe it was a glitch with the website. There are way more than 1800 people subscribed to this game, and way more than 1800 of us want to go to this. It's no surprise that they were sold out almost instantly.

It handled the traffic quite well. SE's failure was underestimating how many people would want to go.

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That's not true. The first time I was able to select the number of tickets I wanted there were 1600+ available. Then it timed out, then my promo code was no longer valid.

That is a server issue.

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Originally Posted by Donoho

This was just depressing.

Managed to capture screenshots of my two separate attempts to purchase tickets.

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I had the same experience, was stuck at order now Page, it was at 468 tickets left. Profound sadness..

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Originally Posted by Forte

well seems we broke the site not there out of tickets from what ff14 twitter page has to say hmm there might be hope :D i highly doubt it but HOPE is better then RIOT

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People getting through were telling us how many tickets were remaining. They definitely seem to have made it through them all.

I saw 4 ticket remaning i tought that it i wont get ticket. But got lucky and get into the buying process and got my ticket. My heart almost stop when i saw 4 lol.

I dont see much of a reason to scalp tickets because it specifically ask for your character name and database server.

What's going on? I have been trying to load the even since 10:30 and it has just continuously said "This event is currently unavailable."

I even loaded it BEFORE 10:30 and it has said the same thing. Refreshed, cleared cache. Logged into customer networks with different ISP's. All the same thing. :mad:

At NO point did it show the page. This is EXTREMELY aggravating. I LIVE IN LAS VEGAS >_<

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Originally Posted by LVNeptune

What's going on? I have been trying to load the even since 10:30 and it has just continuously said "This event is currently unavailable."

I even loaded it BEFORE 10:30 and it has said the same thing. Refreshed, cleared cache. Logged into customer networks with different ISP's. All the same thing. :mad:

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Tickets are gone at this point. No point trying now.

I made 2 attempts, each one took about 5min to end with an error message (starting at 1035 PST). The third time I tried, it kicked me out and said the event was unavailable. Got to love it!

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Originally Posted by LVNeptune

What's going on? I have been trying to load the even since 10:30 and it has just continuously said "This event is currently unavailable."

I even loaded it BEFORE 10:30 and it has said the same thing. Refreshed, cleared cache. Logged into customer networks with different ISP's. All the same thing. :mad:

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out of curiousity did you just refresh the page (which if you went to it early would change the address to the sites /unavailable page) or did you try to opena brand new link using http://sqex.to/u7S
which would mean you kept refreshing the unavailable page

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Originally Posted by Mycah

That's not true. The first time I was able to select the number of tickets I wanted there were 1600+ available. Then it timed out, then my promo code was no longer valid.

That is a server issue.

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It is true. I watched it go down from 1900 available all the way down to 100 before I was able to snag myself a ticket. They took down the page most likely to stop people from hammering their server and because there are no more tickets.

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Originally Posted by Yurimi

out of curiousity did you just refresh the page (which if you went to it early would change the address to the sites /unavailable page) or did you try to opena brand new link using http://sqex.to/u7S
which would mean you kept refreshing the unavailable page

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Opened the actual link, not the unavailable page :)

EDIT:

Were we getting any special items for pre-sales tix or anything? The email made me under the impression we were getting stuff but I think that's for everyone looking back on it so it's not a terrible tragedy =/

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Originally Posted by LVNeptune

Opened the actual link, not the unavailable page :)

EDIT:

Were we getting any special items for pre-sales tix or anything? The email made me under the impression we were getting stuff but I think that's for everyone looking back on it so it's not a terrible tragedy =/

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ah ok idk what to say then I got the actual page to load at about 20mins before sales went up and it took like a bajjillion tries to get in and get the entire proccess done

anyone know what the phone number is for Fan Fest customer support?

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Originally Posted by Grabber

anyone know what the phone number is for Fan Fest customer support?

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for ticket sales or the event itself

for ticket sales you would need to contact eventbrite for fanfest itself I think that would need to be handled by SE itself

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Originally Posted by Bayohne

We apologize for the frustration that all this congestion has caused our most loyal fans and truly appreciate the support and patience you’ve all shown us so far. I’d like to give you all an update on advance ticket sales for the Las Vegas Fan Festival.

Advance ticket sales are not completely sold out.
Also, we are still planning to sell the second batch of tickets next week (Tuesday, July 15 at 10:30 a.m. (PDT)) as scheduled.

We anticipated that there would be a large amount of interest in the advance ticket sales which would lead to heavy traffic to the event website, however, there were unanticipated errors that began occurring as a side effect. This caused many people to experience a lot of congestion and/or errors when trying to purchase their tickets.

As a result of the problems that the event site was receiving, the decision was made to halt ticket sales momentarily. While the ticket counter showed that the advance tickets had completely sold out, it was actually a matter of them being on hold/pending during that time.

We still have 483 advance tickets to sell and we will be re-opening advance ticket sales (timing to be announced). The event company is still determining when the fixes can be implemented and as soon as we have a set time that they will be re-opened we will be sure to let you know.

If you have received an email confirmation that you have your ticket, then you have successfully made your purchase! If you have not received an email confirmation, you are encouraged to try your order again when we re-open advance ticket sales.

Regarding the promotional codes – if you have not made a successful purchase with them, then they are still valid and can still be used.

Additional information will be posted when it is available.

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i was right there is tickets left less then 500 but thats more then 0 now just have to wait for site to reopen ~_~;

yesss..PLEASE DEAR GOD..I need..I need 2 tickets. T^T please…please…*sobs*

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Originally Posted by Forte

i was right there is tickets left less then 500 but thats more then 0 now just have to wait for site to reopen ~_~;

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That's good news, but where will they post the announcement that we can TRY again? How fast do you think those ~500 tickets'll go? Depressing thoughts. ><

Same here this was my only trip planned this year and it kept timing out before getting to second page. They need to add more tickets and repost today, I and many others took time off to try to get the tickets.

Subscribers really should get priority for the entire rest of the pool of tickets, including the "general" ones. I also support the reduction of tickets per promo code per person to one or two.

Edit: it just baffles me that fans don't get priority for all the tickets in a "fan festival."

yea it will be a silent release knowing how SE works and then there will still be a S*** storm because they will either re crash site sell out in 2 mins people will be working so cant buy or asleep or some other reason just wish they would of made this all pre reborn players sign up and next week all active members and no everyone else because if i get a ticket and find some one who doesnt even plat at this place i will want to punch then because they got a ticket some one who actually supports the game should of had

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Originally Posted by Velera

Subscribers really should get priority for the entire rest of the pool of tickets, including the "general" ones. I also support the reduction of tickets per promo code per person to one or two.

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This... yes.

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Originally Posted by Velera

Subscribers really should get priority for the entire rest of the pool of tickets, including the "general" ones. I also support the reduction of tickets per promo code per person to one or two.

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This should be the flagship post for this idea. 1-2 not buy yours and maybe +1 and scalp.

I wonder if this all could have been avoided by providing a survey to players to gage the interest in a fan fair and had the appropriate number of tickets available.

I barely got my tickets for me and my friends. After trying to buy Comic Con tickets, I learn to just let the page load without refreshing it over and over. It took forever to load the pages but I eventually got in.

The loading time did deduct the overall total time that I had available to fill out the forms for three people before the tickets were canceled so I had to rush. I hope I didn’t make any typos >_<

I just dont understand why people were so adamant about booking flight and hotel arrangements BEFORE obtaining event tickets knowing they were in limited quantiy... kinda putting the carriage before the horse no ?

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Originally Posted by Yurimi

I just dont understand why people were so adamant about booking flight and hotel arrangements BEFORE obtaining event tickets knowing they were in limited quantiy... kinda putting the carriage before the horse no ?

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hotels and flights can be cancelled, and are always cheaper booked in advance. the farther away the event (timeline wise) the cheaper your rooms and flights are.

can't speak for everyone else... but i wanted to get the best price possible and i honestly didn't think it would be this impossible to get tickets... i knew the tickets would go fast but this was crazy

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Originally Posted by Moheeheeko

hotels and flights can be cancelled, and are always cheaper booked in advance. the farther away the event (timeline wise) the cheaper your rooms and flights are.

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Perhaps but most plane tickets and hotel reservations are non refundable (at least here) and while booking it far in advance is going to get you it somewhat cheaper leaving yourself 2-3 months is still plenty of time.

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Originally Posted by Yurimi

I just dont understand why people were so adamant about booking flight and hotel arrangements BEFORE obtaining event tickets knowing they were in limited quantiy... kinda putting the carriage before the horse no ?

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Wanted to ensure I got a hotel room close to the event at lower prices. Plane tickets are far cheaper this far in advance as well. I wasn't thinking getting a ticket to the event would be THIS much of an issue. They really borked this whole endeavor, imo.

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Originally Posted by Yurimi

Perhaps but most plane tickets and hotel reservations are non refundable (at least here) and while booking it far in advance is going to get you it somewhat cheaper leaving yourself 2-3 months is still plenty of time.

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Not always. I actually looked 5 weeks ago (or whenever it was at E3 when they announced where/when it was going to be) into booking at the Rio itself so I could stay at the hotel the fest was in, there were only 5 rooms left at that point. I passed because I made arrangements to stay with family down there to save money, but i've booked months in advance for flights too, and picked up the last seat. There's no strangeness in booking hotel/flights months in advance. If anything, it's smarter to do that. Granted, i'm probably not going to get to go because it timed out on me 3 times and then website went offline but I understand booking with the plan to most likely end up getting tickets (which, yes, isn't a guarantee, but a lot of people didn't expect this to be this popular. I did)

Man, I booked flight/hotel as soon as the Las Vegas date was announced. This is seriously disappointing, especially after making it into the purchase page at 10:31 PDT and then immediately getting kicked out of the page and the website.

Guess I really shouldn't have gotten my hopes up so high, though. Would have made the crushing disappointment easier to take, and I wouldn't have wasted a vacation day off of work just to buy the tickets. :(

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Originally Posted by Forte

i was right there is tickets left less then 500 but thats more then 0 now just have to wait for site to reopen ~_~;

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I think those of us who were in queue with ordered being "processed" should get a personal email with a direct chance of purchasing our tickets individually before they are rereleased to everyone else. I'm sure there must be some server record of codes that were used and successfully at least got to the next step, or *something*. :\ I was in three times: when the site said there were over 1200 tickets left, around 500, and 4. Every time it timed out. Once i got the timer that told me i had over 13 minutes left to enter my information. I have to wonder why my ticket wasn't reserved, at least until that 13 minutes was up.

A lot of hotels allow cancellations a week before the event, but a lot of airline tickets do not.

I know when I had bought my airline ticket to Japan almost 7 months in advance, there was a disclaimer stating that it was non refundable unless I wanted to reschedule my flight it with a large penalty fee.

I DEMAND TO KNOW WHERE THE ANNOUNCEMENT WILL BE MADE!!! @*#($&*#($&*#$)#$(#$(#$)$)$)#* I get off of work in 30 mins. 15 mins. commute and 3 mins to open up my browser at home!!! GODS!!!!

At least when general ticket sales go up there's guaranteed to be scalpers, so there's always hope for the desperate?