Help! Can't find Dawntrail pre-order in Online Store or Mog Station

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Originally Posted by Nadda

I got a confirmation of my purchase but no code.

Which on the added anxiety of not being a very patient individual.
All I have is confirmation Square took my money.
I didn't receive a code or anything.

Just once I'd like it if interacting with Square Enix in any way on their own stores could for once be useful and not a headache.
I've filed three different support notes and they gave me a case code for em and I don't know how to find them to review if they were even responded to.

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It took them like 6 hours to send me my codes. Just be patient.

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Originally Posted by Donze

Yes, and thats the problem. The poster said they do not have access to the email associated with their account, so they should NOT log in with those credentials to buy from SE store. If they are logged in buying from SE Store with the same FF14 account credentials, it will email the code to the email registered to the account (and if poster doesn't have access to it, they wont get their pre-order code).

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So the code will not be shown anywhere on the store page while logged in? Only email?

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Originally Posted by seraf

It took them like 6 hours to send me my codes. Just be patient.

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Okay I will try. :c

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Originally Posted by Reinha

So the code will not be shown anywhere on the store page while logged in? Only email?

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The preorder code is also visible in the order details in your SE store account.

8+ hours and counting. I've been 20% more patient than you; where's my code now

Got the code about 8 hours after ordering, but after registering it on MogStation I had to request the reward at a Post Moogle before it was delivered. It was delivered within a minute of asking for it.

The iL560 (level synced) earring works "when level 90 and below," and is only one earring (at least on a Hrothgar), not a pair.

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Originally Posted by Bun_Vivant

Got the code about 8 hours after ordering, but after registering it on MopStation I had to request the reward at a Post Moogle before it was delivered. It was delivered within a minute of asking for it.

The iL560 (level synced) earring works "when level 90 and below," and is only one earring (at least on a Hrothgar), not a pair.

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THIS right here. THANK YOU!!! Helpful post/10

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Originally Posted by ACE135

The preorder code is also visible in the order details in your SE store account.

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Thank you! This is what I kept asking.

Been over 13 hours for me and still waiting one codes.

I'm still trying to just order the thing. Finally got logged into the store, but I keep getting address error messages. Doesn't make sense. It's a standard US address.

This process is exhausting. I've never had such a problem trying to give a company my money.