Dear Square Enix...

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Originally Posted by Sigul

Well, the main problem is, I cannot finish registration, cause it asks for a street address, which we do not have in Saudi, thus, I cannot go any further.

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So how does everyone differentiate one door from another on a particular street, if there is no number or letter associated with each location on the street?

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Originally Posted by Babydoll

I feel bad for all these folks having payment issues :( And SE does little to nothing to help....

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I can agree with feeling bad for people, but your claim about SE doing nothing to help is off base. They already said they were initiating other manners to pay that would most likely solve issues like this.

I understand its hip an cool and all to bash SE and FFXIV, and clearly your a bandwagon kind of person. But I consider taking the time to add new payment methods as taking steps to help.

i live in UAE and i have C&B account, my problem with confirming my CC is that the two random amounts i receive in AED and i must enter them in USD, i convert it then entered the amounts but it's not correct so they blocked my account after trying for 6 times, i called them and i they asked me to fill the application and send them some papers then they will confirm my CC from there.
i will send today and see what will happen =.=

I am not sure if anyone has said this or not bec I didnt bother to read the whole thread, but I think you can choose the option "Ultimatepay" or w/e its called instead of click and buy. Then you can add crysta with your credit card. I find that a lot easier to deal with than click and buy. I know a lot of people have been getting their bank accounts frozen and cards deactivated bec of click and buy.

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Originally Posted by Coglin

So how does everyone differentiate one door from another on a particular street, if there is no number or letter associated with each location on the street?




I can agree with feeling bad for people, but your claim about SE doing nothing to help is off base. They already said they were initiating other manners to pay that would most likely solve issues like this.

I understand its hip an cool and all to bash SE and FFXIV, and clearly your a bandwagon kind of person. But I consider taking the time to add new payment methods as taking steps to help.

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Lol you know nothing about me. And yeah..when they have had over 22 months to fix the payment issue I think I am entitled to be a bit dissapointed with SE. I never stated I hate them, that they suck etc etc. I am not bashing SE, simply stating a fact. At this time people are still having problems paying and when they call their customer service they basically get told "sorry talk to click n buy" so yeah, I would definatley say that is not attempted to help their customer!

No one can tell me how to feel, least of all you. If I am dissapointed in SE customer service I can very well be! Thank you :)

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Originally Posted by Flower

I am not sure if anyone has said this or not bec I didnt bother to read the whole thread, but I think you can choose the option "Ultimatepay" or w/e its called instead of click and buy. Then you can add crysta with your credit card. I find that a lot easier to deal with than click and buy. I know a lot of people have been getting their bank accounts frozen and cards deactivated bec of click and buy.

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*facepalm* Clearly, you didn't even read first post.

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Originally Posted by Babydoll

Lol you know nothing about me. And yeah..when they have had over 22 months to fix the payment issue I think I am entitled to be a bit dissapointed with SE. I never stated I hate them, that they suck etc etc. I am not bashing SE, simply stating a fact. At this time people are still having problems paying and when they call their customer service they basically get told "sorry talk to click n buy" so yeah, I would definatley say that is not attempted to help their customer!

No one can tell me how to feel, least of all you. If I am dissapointed in SE customer service I can very well be! Thank you :)

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Don't read to well do you. You specifically stated:

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Originally Posted by Babydoll

:( And SE does little to nothing to help...

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I replied "your claim about SE doing nothing to help is off base. They already said they were initiating other manners to pay that would most likely solve issues like this.".

In what moronic thought process do you derive that I claimed you hate SE or said they suck? How is SE supposed to help anyone with C&B? You do realize these are 2 different companies right? One is a software devlopment company the other is an E-payment online service provider. Your post was fine untill you make claims like "SE is doing nothing to help" when they clearly stated they are working to add more payment option. its your blatent lie that discredits you, not me. Just because there steps to help are not instant gratification style imediate, doesn't make them less valid or factual.

Your mentality here is like calling Ford because you were driving a ford when your bridgestone tire blows out. then getting angry with Ford because they can"t assist you.

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How is SE supposed to help anyone with C&B?

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Simple. Get rid of it and let us pay directly like the JP can. This is what people have been begging for for a long time now. Problem solved. Oh also as I said before they could stand to have a little bit better customer service. And again I can repeat myself endlessly, when I said "SE does little to nothing to help" I meant that their customer service is pretty bad.

Please stop trying to tell me about myself and the way I think..it is kind of creepy. :/ Or is that just what it means when someone on the internet judges another >.> Judging a person does not define who they are, it defines who you are.

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Originally Posted by Coglin

So how does everyone differentiate one door from another on a particular street, if there is no number or letter associated with each location on the street?

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We do not have street numbers, streets here goes by names, and if we want to use an address, its basically a B.O Box and ZIP code that's it.

The thing is, about people saying SE can't do much about it, SE can do ALOT about it, simply adding another option, I have no idea why they stopped using playonline, as I think it was perfectly fine, but that's just me, I still find unreasonable why we have only C&B as an option when we can use paypal and can still be able to get crysta through many ways, just we can't use them for payment.

try writing any fake street number, that's what i did, and no thanx we don't want PlayOnline, they required CC that is verified by visa or secure code i don't remember, and i checked almost all the bank here in UAE and they have no idea about that.

I just took a sneak peek into an account if registered with SE by Saudia Arabia. What's torturous is that Crysta *looks* like an option. You go to select your amount, any and all amounts, then proceeding to the next page to choose a payment method, consistently get the error regardless of browser:

ERROR (11000)


This is an invalid operation. Please log in again from the top page.
(Please do not perform operations with multiple windows open or using your browser's "Back" button)



If this message said,
"We presently do not accept payment using Crysta for this country."
That would be one explanation.

But from reading the error message alone, it looks like SE's website is having an issue.

And scouring around the rest of the website, I can only see ClickAndBuy as an option. And as yous all have said, using the standard address for a residence in Saudia Arabia results in an error message from ClickAndBuy window on the SE account page.

@Moxas, I can only hope that the prepaid MasterCard goes through. For the bank account confirmations, it's probably going to be a pain in the butt if CandB uses a currency that needs an exchange rate first.