Any plans for compensaion due to a full 24 hours with inability to play?

Maintenance i in the terms of service, nuff said.

Also compo chasers are what's wrong with the world...

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Originally Posted by Aethaeryn

I think it's more along the lines that someone posts this thread every single time there is a big patch or downtime lasting longer than the normal maintenance downtime. Hard to tell if people are just trolling anymore. If people want compensation for downtime, they should contact customer service rather than creating a thread here about it. The EULA covers any interruption of service regardless.

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To me, the original post seemed pretty genuine and to the point. Unlike many of the responses that followed it also didn't feel like trolling.

I guess nobody here asks the cable or phone company to pony up when their service is down for a day. Also, while everyone is busy ranting about the amount of pennies, I see requests like this as being less about the money, and more about encouraging developers to minimize downtime rather than just taking everyones tolerance for granted. Pennies to the individual add up to amounts worth taking into consideration when a company starts compensating for downtime.

Hey Mr. Waiter, there is too much ice in my water, I need a refund.

Love these dumb complaints

Literally no mmo ever does this.

Plus it's ~48¢ . What are you even going to buy with that? Even if they gives us crysta, you wouldn't even have enough to buy anything.

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Originally Posted by Gyson

To me, the original post seemed pretty genuine and to the point. Unlike many of the responses that followed it also didn't feel like trolling.

I guess nobody here asks the cable or phone company to pony up when their service is down for a day. Also, while everyone is busy ranting about the amount of pennies, I see requests like this as being less about the money, and more about encouraging developers to minimize downtime rather than just taking everyones tolerance for granted. Pennies to the individual add up to amounts worth taking into consideration when a company starts compensating for downtime.

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They are improving the service.

If the cable man comes out to your house to upgrade your modem but needs to shut down the service while he does it are you going to ask him for a refund for the time it took him to do the maintainence? No, that is dumb. I would like to hear how that conversation would go though.

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Originally Posted by Gyson

... Also, while everyone is busy ranting about the amount of pennies, I see requests like this as being less about the money, and more about encouraging developers to minimize downtime rather than just taking everyones tolerance for granted. ...

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The thing is though, the point of this downtime is to minimize the downtime after launch. We all know the servers are going to get hit hard. If you believe that we live in a world where they'll definitely weather the storm without even a hiccup with no maintenance ahead of time I want you to give me directions to it, because I'd like to live in that world too.

So if 24 hours might ensure we have more stability after Launch? I say let them take it. This would be an excellent time to spend time with your friends and family before you shut the door and are effectively dead to the world for the weekend/next week.

I, for one, would like the 50¢ to spend on a can of soda at Walmart... Ok not really.

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Originally Posted by Gyson

I guess nobody here asks the cable or phone company to pony up when their service is down for a day.

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All data and phone vendors have SLA's (service level agreements). They are required to maintain a certain percentage of uptime in given regions on their network. In most cases, you would need to be out of service for days on end for the SLA to dip into the area where compensation is legally required.

Most vendors give the people who call and complain about a single day outage a piecemeal credit of some kind, to keep them happy and paying the bill for months to come (it's easier this way).

That said, according to our agreement with SE, we are entitled to $0 compensation.

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Originally Posted by Shadowsun

Pretty certain maintenance times are included in the contract of the subscription.

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This is your answer right here. You already agreed to this. SE never stated that the servers would be up 24-7. It takes time to roll out a whole expansion. Just be patient and find something else to do for a day.

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Originally Posted by Gyson

To me, the original post seemed pretty genuine and to the point. Unlike many of the responses that followed it also didn't feel like trolling.

I guess nobody here asks the cable or phone company to pony up when their service is down for a day. Also, while everyone is busy ranting about the amount of pennies, I see requests like this as being less about the money, and more about encouraging developers to minimize downtime rather than just taking everyones tolerance for granted. Pennies to the individual add up to amounts worth taking into consideration when a company starts compensating for downtime.

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Well, I've honestly never played a game where everyone was given compensation for scheduled maintenance. I also personally don't feel like 24 hours is unreasonable for an expansion as large as Heavensward. Regardless of her intentions with the post, I don't think any of the forum mods or GMs have the power to credit an extra day to her account. If they had any plans for compensating all players, I'm sure they would have announced it somewhere by now.

Regarding the cable/phone company thing -- m3eansean beat me to it.