Post questions or problems regarding Early Access and Preorder Codes here

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Originally Posted by Envision

150 here! MUHAHAHA... 1hr+ wait time (and it's just increasing...)

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Nyah Nyah, 86 here! I've seen the 'avg wait time' go from 24mins to 1hr20m

"You are currently number 92 in the queue. You should be connected to an agent in about 33:57. The average amount of time a customer has to wait is 01:17:04.

Same here keeps giving me a EU code when my account is NA and I preodered in gamestop NA.
I was calm yesterday but really now the 24th is just around the corner. It's frustrating that there's been no update by SE today on the issue. Would be nice to know if I have to go back to the retailer or if the problem is on SE's end.

It may end up just like phase 4. We'll all hear them address it and state that it has been fixed.....

When the EA is over. =)

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Originally Posted by Envision

It may end up just like phase 4. We'll all hear them address it and state that it has been fixed.....

When the EA is over. =)

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The problem with that of course is that people paid for early access :P

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Originally Posted by seraseth

The problem with that of course is that people paid for early access :P

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Yea. They have an obligation to us now unlike P4. The early access was a bonus towards the pre-order, lets hope they honor that. If they can't, well lets hope they figure some way of making it up to us. X_x

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Originally Posted by Furious

If you have an account on MMO-Champion, send me a PM on Delekii.

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Could we contact each other through email? Mine is... dvanmeter.ify@gmail.com

Finally got the preorder code to go through for my ps3 CE, and I get an invalid code.

You are currently number 126 in the queue. You should be connected to an agent in about 51:50. The average amount of time a customer has to wait is 01:11:16

the email finally showed up, it sent the same code i registered with yesterday so i guess i was stressing over nothing.
there was one scary thing thought, the email link to register was the eu link not the na link, even though the code was one of the na ones. seems that the sqex branch has their wires crossed in their na/eu data centers.

So, I am sure I am just paranoid, but with all the problems going on I just want to cover my bases. I was able, after several attempts, to use my 18 digit code to get to the 20 digit code screen, and followed all the directions to set up early access. Under my profile, I have AAR for the correct system and region listed, but nothing specifically saying 'early access' and no email yet. Just because I am paranoid and want to make sure, am I good to go and the emails are just lagging behind, or should I have something saying early access on my account to verify to myself?

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Originally Posted by Lyex

So, I am sure I am just paranoid, but with all the problems going on I just want to cover my bases. I was able, after several attempts, to use my 18 digit code to get to the 20 digit code screen, and followed all the directions to set up early access. Under my profile, I have AAR for the correct system and region listed, but nothing specifically saying 'early access' and no email yet. Just because I am paranoid and want to make sure, am I good to go and the emails are just lagging behind, or should I have something saying early access on my account to verify to myself?

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Launch the lanucher. You should get a message saying "Please wait until the start of Early Access". That means you're good. (This is for PC though, not sure if PS3 is the same.)

If the launcher says "No valid or active account" you are not fine D:

I still am getting EU codes after contacting support and waiting i hope they fix this soon and give me my NA code lol

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Originally Posted by Envision

Launch the lanucher. You should get a message saying "Please wait until the start of Early Access". That means you're good. (This is for PC though, not sure if PS3 is the same.)

If the launcher says "No valid or active account" you are not fine D:

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Just tried it, got this message: "Please wait until the start of the early access period or official launch to access the game."
Guess I am good then, even though they just HAD to add that bit about 'or launch of game' to spook me :)
Thanks!

if you get into the chat queue above 100 you'll wait for about 2 hours, maybe 3 if you're near 150

So i just waited from 125 in chat queue to number 1 then about 2 mins later it says " THERE are NO AGENTS available to help at this moment" Status: Cancelled FML...

I waited 2 hours and got "Sorry there are not agents to handle your issue" Status: Cancelled


Lets see what happens if I try again

Oh man... I'm about to just cancel the pre-order from Amazon and order a new one. Luckily that is an option.. Hopefully I get the right code this time around though X_x

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Originally Posted by GunnarWolfram

I waited 2 hours and got "Sorry there are not agents to handle your issue" Status: Cancelled

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Ouch, seriously?? What was the topic on yours?

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Originally Posted by seraseth

The problem with that of course is that people paid for early access :P

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That's not quite true, people paid for the game with a preorder bonus of early access.

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Originally Posted by Yagoua

That's not quite true, people paid for the game with a preorder bonus of early access.

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Some people already had the game from 1.0 and paid again for the early access.

I wanted to know if I own both copies (PS3 I bought for early access, already owned PC version from 1.0) Can I play early access on both or just the device that I got the code for(PS3)

I am doing the same thing and having the issue of Eu code for an NA account, but I ultimately paid for the PS3 version not the early access. The early access is just a bonus. That's probably splitting hairs though.

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Originally Posted by Yagoua

I am doing the same thing and having the issue of Eu code for an NA account, but I ultimately paid for the PS3 version not the early access. The early access is just a bonus. That's probably splitting hairs though.

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They entice people to pre-order the game with the bonuses of having Early Access and a few in-game items. To take-away those bonuses is not something a respectable company would do. You should've seen what happened to the game "War Z" when they made false claims to their players who pre-ordered their game.. Valve took their game off steam before they could get their crap together.

After waiting about 2 hours in the Chat queue

Status: Canceled
There are no agents available to chat with you right now. Please try again later.

REALLY?!?!?!?!?!?! You put me on queue, then you say there's nobody there? I really do NOT understand this! @___@

Got my codes sorted installed new client but when i start it the user agreement / refund policy is for US and Canada im in the EU please help

I waited 2 hours in chat queue and got the same " no agents available to chat " haha - - SE, you guys suck.. seriously.

I bought the game from Green Man Gaming. I am getting Error 2: Already in use.

I e-mailed GMG, they told me to contact SQE...

Can someone give me the number that I need to call to get in contact with Square Enix?

Has anyone been having issues registering the Early Access code?

I keep getting this error with mine:
http://i.imgur.com/wvbsGb1.png

Other people according to this are not having this issue: http://www.reddit.com/r/ffxiv/commen..._site_working/

And, yes, this is with an NA Early Access Code from this website: http://preorder.na.finalfantasyxiv.com/downloadpc?code=

I've tried again today and still comes up with that error. The codes are valid. I already have the 20-digit Early Access Code for the NA version starting with "RAAU".

I've already tried changing region or language, nothing works.

I wonder if it might be because everyone's topic is the same and they know they can't assist you. I know they're actively trying to fix the region stuff so at least you have that to hang onto. Still that's no excuse for them to just make you wait 2+ hours then just tell you "tough luck". -_-

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Originally Posted by eculley

I waited 2 hours in chat queue and got the same " no agents available to chat " haha - - SE, you guys suck.. seriously.

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Wow that sucks... at least I actually got to speak to someone, even if all I got after answering a ton of questions was "we're aware of it"

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Originally Posted by seraseth

Wow that sucks... at least I actually got to speak to someone, even if all I got after answering a ton of questions was "we're aware of it"

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"I'm having problems entering my code."
"We're aware of it."
"Is there a fix or work around?"
"We're aware of it."
"You are? Could you share it with me please?"
"We're aware of it."

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Originally Posted by Envision

"I'm having problems entering my code."
"We're aware of it."
"Is there a fix or work around?"
"We're aware of it."
"You are? Could you share it with me please?"
"We're aware of it."

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Now i feel like cancelling my chat..but I waited so long already O_O
I guess i'll just wait until I hear their "We're aware of it" thingy to let them know we're dam serious about them fixing it XDD

21 spots to go

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Originally Posted by Envision

"I'm having problems entering my code."
"We're aware of it."
"Is there a fix or work around?"
"We're aware of it."
"You are? Could you share it with me please?"
"We're aware of it."

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Actually asked me a bunch of questions about where i got it, when i entered the code, what my id was, was the 18 and 20 codes were etc... made me think I was going to get a real answer.... then ended with copy/pasted phrase of we're aware of it, watch site/twitter for updates.

Does anyone with an NA code for PC want to trade for my EU code for PC? I've been waiting for two days for help from SE, no email yet. Bought it digital from NA SE shop, but got a EU code for some odd reason.

shits getting ridicioulus now ... still get that error 3 crap all day long

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Status: Canceled
There are no agents available to chat with you right now. Please try again later.

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so I wasted almost 2 hours of my time for nothing..NICE JOB SE!

I bought two physical CE copies of FFXIV:ARR back in late May, one for myself and the other for my brother. The purchase was made from the Square store as a single order, and the confirmation email included two preorder registration codes. I took the first, my brother the second. We have separate user accounts on SE's site, each with its own email address.

Although it took a while, he was eventually successful in registering his preorder code, receiving the 20-character early-access code, and redeeming that, and when he logs into the launcher it shows the "gotta wait for EA to start" message.

Ever since, when I try to register my code I'm getting error 2 (code already used) for a large number of retries, then it's back to error 3. Brother is showing two copies of ARR in the "registered games" section of his profile on na.square-enix.com. I don't have any mention of ARR in my profile, and when I log into the launcher it unsurprisingly shows that I need to register an early-access code before I can continue (to the "wait for EA" screen).

I started a ticket on the issue and am in a queue for live chat, but if I can correct the problem I'll close it and get out of everyone's way. Aside from just waiting and retrying, does anyone have any suggestions?

PSA: If you got a PS3 EU code and need a NA code customer support said that to keep trying to redeem your codes on PSN because their fix will enable you to redeem your codes on there eventually.

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Originally Posted by DarkSnowWolf

so I wasted almost 2 hours of my time for nothing..NICE JOB SE!

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It wasn't wasted. You have now learned great patience.. However that learning time has been destroyed with their two sentences. I do, however, have cookies I can share.