Originally Posted by
kaynide
I mean, sure maybe, but just because some rule/policy feels intimidating to read/understand is not an excuse for not following them/making an effort to understand and comply. American Taxes come to mind.
The key thing is just what you're saying- it takes very little effort to word a sentence in a way that is appropriate. Moreover, if you read the rest of the ToS, it says the GMs evaluate the situation in entirety (as much as they can, anyway), and not just by a single sentence.
So, "This debuff can only be removed by Esuna. Could you please use it?" is vastly different from "This debuff can only be removed by Esuna. Why aren't you using it!?"
Similarly, it's easy to apply customer service-talk to make things more polite; aka "You have to use Iron Will to keep Enmity" can easily just be "The Iron Will ability allows you to keep Enmity. Can you turn it on?"
And even then, you can easily just add a "Sorry, English is not my native language" somewhere. Or, alternatively, there is an auto-translate system.
TL;DR, they aren't really critical of single-line sentences so much as barrages of verbal abuse and/or they do look at the whole situation and get a sense of whether it's just a misunderstanding or actual unnecessary rudeness.