SE even a word would relieve a lot of stressed players.

The struggle is real that's for sure. You should be able to play whenever you want not whenever the game or company feels like it. I really wish they would just say something.

Quote:

---

Originally Posted by Jozu

I managed to get out of Quarrymill!
This only works on PS4 though!

Set up internet connection like this:

IP Address (set to automatic)
-DHCP host name (set to Do Not Specify)
-DNS Settings (set to Manual)
-Primary: 8.8.8.8
-Secondary: 8.8.4.4
-MTU Settings 1470
-Proxy (set to Do Not Use)

I haven't done any dungeons yet but I could escape Quarryhell!

---

I followed these instructions and was able to get through the Omega single-player instance. Thank you! Unfortunate that this is just a measure to alleviate PS4 woes.. Keep complaining, people! Don't let SE rest on their laurels because you could get through, there are still many people trapped in Quarryhell or Omega Wall.

Its been 3 days for me since im stuck in mor dhona lol, i have a permanent disconect symbol next to my name and i can see everyone running around but as soon as i do anything like talking to a npc i get stuck, btw my internet works perfectly fine with other ps4 games and services.

Quote:

---

Originally Posted by Sif93

Its been 3 days for me since im stuck in mor dhona lol, i have a permanent disconect symbol next to my name and i can see everyone running around but as soon as i do anything like talking to a npc i get stuck, btw my internet works perfectly fine with other ps4 games and services.

---

Did you try Jozu's method of setting up your internet? Worth a shot.

At last the threads about this issue have been moved to accepted bugs. They also scheduled a hotfix for tomorrow, maybe to address this issue?
At least its been recognised now.

Ill just wait untill the maintenance, got a busy day anyway but if im still stuck after that ill definately try it out :)

Does anyone know if the main tomorrow is addressing any of the issues regarding servers / datacenters ?

Quote:

---

Originally Posted by Jozu

I managed to get out of Quarrymill!
This only works on PS4 though!

Set up internet connection like this:

IP Address (set to automatic)
-DHCP host name (set to Do Not Specify)
-DNS Settings (set to Manual)
-Primary: 8.8.8.8
-Secondary: 8.8.4.4
-MTU Settings 1470
-Proxy (set to Do Not Use)

I haven't done any dungeons yet but I could escape Quarryhell!

---

It didnt work for me. I'm on PC, maybe it's only for PS4 users.

Quote:

---

Originally Posted by ManuelBravo

No kidding I play with friends from Japan and Mexico who also don't complain. I understand the issue and know not everyone is tech savvy. There are options that is all.

---

Well, I am from Mexico, and I am in a hispanic LS with around 100 members, and let me tell you, there are issues.
Right now an FC member, who's also Mexican, can't play because she's tried every 'fix' they've proposed and non work for her. She can't update the client on PS4, she's done everything, even deleting and reinstalling the game.
A few of our PS4 players have been forced to redownload the game multiple times. For some the DNS fix worked, for others it didn't. My sister included, and she decided to go back to playing on her laptop than re-download the game multiple times. Not everyone can do this.
As of last patch I am getting 90001 and 90002 errors. These are not on my end, I assure you, and only started happening after last maintenance. Yes I am tech savvy :>

Your remarks are of no help, if you've got no issues I suggest you go back to play and let those of us who DO complain.

Quote:

---

Originally Posted by MerriMane

> EU players on NA servers
> Blocked IP addresses for EU players

ManuelBravo : Japan and mexico.

Me: ??????

---

Eh, some of these issues are mostly happening for non US or CA residents.
Mexico and Japan are also outside these boundaries as is EU :D

Quote:

---

Originally Posted by Jozu

I managed to get out of Quarrymill!
This only works on PS4 though!

Set up internet connection like this:

IP Address (set to automatic)
-DHCP host name (set to Do Not Specify)
-DNS Settings (set to Manual)
-Primary: 8.8.8.8
-Secondary: 8.8.4.4
-MTU Settings 1470
-Proxy (set to Do Not Use)

I haven't done any dungeons yet but I could escape Quarryhell!

---

Can confirm, it got me out of QuaryHELL.
btw: I'm a EU player on a US server.

I heard some vpns make it work on the PC, I'm a Ps4 player but I've seen countless people relying on vpns such as Wtfast to connect, it seems to be a work around till they fix this

Quote:

---

Originally Posted by Wolfenrir

I heard some vpns make it work on the PC, I'm a Ps4 player but I've seen countless people relying on vpns such as Wtfast to connect, it seems to be a work around till they fix this

---

VPN didnt work for me... and I'm stuck at The Fringes for 3 days already.

I got unstuck with the config Jozu provided, but I want to add my experience with this issue.
I have a second character on the same world and a third, new one that I created on the same day my problems started, on Louisoix. None of these two characters were affected by this issue and I was able to play normally with them, though didn't try for long. I am a South American player with 2 characters on NA server, but only one character got stuck. My character on EU server was okay. I was sure it was NOT a connection issue and my configuration was almost identical to Jazu's, only MTU was default. No idea why changing only that worked...

Quote:

---

Originally Posted by Jozu

I managed to get out of Quarrymill!
This only works on PS4 though!

Set up internet connection like this:

IP Address (set to automatic)
-DHCP host name (set to Do Not Specify)
-DNS Settings (set to Manual)
-Primary: 8.8.8.8
-Secondary: 8.8.4.4
-MTU Settings 1470
-Proxy (set to Do Not Use)

I haven't done any dungeons yet but I could escape Quarryhell!

---

I followed these settings and now I'm on the second omega quest, crossing fingers, ty Jozu:)

While I appreciate people posting workarounds for PS4 players. I rreally hope that SE does not think the problem has been dusted away. THIS IS STILL A PROBLEM - so staff need to work this shit out ASAPPPPPPPPPPPPPPPPPPPPPPPPP - its annoying for all EU players on any NA data centre

WHY has there been 0 response about this for what 3 days now?

Quote:

---

Originally Posted by Eli_Quinn

VPN didnt work for me... and I'm stuck at The Fringes for 3 days already.

---

I see :/ Tried Pingzapper? It's one of the vpns that people are using now till they fix this

Since I did Jozu's net settings advice I have no disconnection whatsoever!! Any idea why?

Quote:

---

Originally Posted by whonose8472

Ironic you mentioned people who don't read and are ignorant, since you obviously haven't read any of the complaints. It's nothing to do with our bad internet connection, or that we are playing on a PS4. SQEX have mass-blocked a ton of IP addresses for European players using NA servers to combat the DDoS attacks and we've all been casualties of that cull. Our characters are literally STUCK in a location unable to sprint, teleport, or even get on a mount FFS. And yes I DO have the technical know-how to get a VPN to get a new IP address but quite frankly I shouldn't HAVE to, and the lack of an official response for SQEX is just adding fuel to the frustration. So please READ before you make a pompous comment about how everything fine for you and how other players should just suck it up and become PC players. Gosh you must be an a$$hole in the game when you had to queue up for the instances at Stormblood release.

---

Good. Youre own fault for using NA servers.

Quote:

---

Originally Posted by Charlayy

Good. Youre own fault for using NA servers.

---

biggest troll on the forums - no wonder hes got a pumpkin helmet on.

While I respect the fact SE is being targeted by DDOS'ers constantly since the release of SB and through 4th of July celebrations, I find their silence completely distasteful. Nobody will be angry with them for admitting the fact they're having difficulties fixing these issues. In fact, i'd be happier if they just came out and said they're having issues restoring regular service, so we at least knew we were being listened to. This silence is what I expect from budget free-to-play game developers. This lack of customer support is the last thing I expect from a respected figurehead in the gaming industry, especially one that im paying £8 a month to for access to their game.

The devs have acknowledged the problem http://forum.square-enix.com/ffxiv/t...=1#post4278228

My friend is having a lot of success with Pingzapper. It is something that everyone with this problem should look into if you're on PC. I don't agree that you should have to use a 3rd party tool to play the game but it might be a bit of relief for players till SE figures out what is going on.

Quote:

---

Originally Posted by lakukisu

Hello there!

We are aware of the issue that some players from EU have had trouble staying connected to NA servers. We are currently investigating the cause of it.

Apologies for the inconvenience. Please keep us posted about the situation in the meanwhile.

---

Just incase anyone missed it. At least they are trying to fix it for EU players. This still doesn't address anything about players who are in the NA or Canada that are experiencing this problem.

Quote:

---

Originally Posted by ManuelBravo

Not sure what your talking about they have made announcements. The D/C were do to server overload and still being worked on. PS4 Users was a Sony issue. I think people just don't read or are ignorant. If people notice every time there is an update is mainly do to returning players wanting to complete content right away it's natural. I feel for those player, I pay a subscription and to be honest really have no problems. ( mainly because of a high tech PC and dedicated gaming internet line. ) There are ways around managing PC background dedication lines to avoid D/C. If people aren't tech savvy perhaps they should try learning or taking the the time to do some homework. It's not the 90's and google answers most questions. ALL of my friends have done their homework and we hardly get any DC unless it's do to congestion. Different servers have been tested and seems that it's just over population like SE has provided the information. If players still feel something is being hidden from them, I would suggest learning about servers and how they work before trowing stones.

---

Whoosh! ...and over the head it goes, folks!

Quote:

---

Originally Posted by ManuelBravo

No kidding I play with friends from Japan and Mexico who also don't complain. I understand the issue and know not everyone is tech savvy. There are options that is all.

---

Friends? Please.

A person does not have to understand how fuel injection on an automobile works to put in the key and drive it. Therefore your view is arrogant and unhelpful. Customers are not responsible for anything but paying their subscription and reasonable/average understanding of gaming, they are not here for an IT course. I am retired programmer and Chemical Engineering technician so I know about infrastructure of Networks, clients etc. An "announcement" in this case is placing official information on the login PS4 page just like the completion of maintenance, accounts suspended for RMT, etc.

Facebook Page... lets get some attention up in here
I think we should make this a more public affair... since it's rolled over way passed the threshold.

So if you guys want to make some sort of statement, I made a group dedicated for those people who feel like they are being ripped off right about now.

Facebook group here
Name: FFXIV Customer Support FAIL.

Harsh I know but these people are literally stealing our moneys worth and all they can say is: WE CANNOT HELP YOU

So for those who are long time supporters of the game that's fed up, just like the page and I'll see if we can get a response as soon as it gets some traction.

I'll make a thread in the forum as well.

-if you cannot tell by now, I'm quite fed up of this pure daylight robbery.
-I was in it for the long haul but it seems as though the tide has changed.


Thanx in advance for the likes and share people.

Quote:

---

Originally Posted by LurkerREM

A person does not have to understand how fuel injection on an automobile works to put in the key and drive it.

---

This right here is probably the best statement. No one would buy a car if they had to learn everything about it, no one would buy a video game if they had to learn the infrastructure of a Network or learn how to program an entire game.

Quote:

---

Originally Posted by LurkerREM

A person does not have to understand how fuel injection on an automobile works to put in the key and drive it.

---

When the fuel injector works, you don't have to understand the system involved. But if the fuel injector goes bad and your garage has to spend time trying to fix it, you're only making yourself look like an idiot by shouting at the mechanic to "FIX IT NOW" because you don't understand how much work goes into having to take the engine apart to replace the part.

Quote:

---

Originally Posted by KalinOrthos

When the fuel injector works, you don't have to understand the system involved. But if the fuel injector goes bad and your garage has to spend time trying to fix it, you're only making yourself look like an idiot by shouting at the mechanic to "FIX IT NOW" because you don't understand how much work goes into having to take the engine apart to replace the part.

---

Ok since you obviously missed the point of this post. Imagine you go to get your fuel injector fixed, one month passes and you get no phone call from the mechanic. You decide you're going to call them and they say to you we haven't done anything to repair it but if you do this and buy all the parts your fuel injector will work. First off they should have told you ahead of time rather than make you wait a month 2nd you paid for a service you shouldn't have to do anything else involving the repair besides pay and give confirmation. Everyone wants an announcement to what is going on. This problem isn't just isolated to Stormblood. You shouldn't have to use things like VPN changers or Port-forwarding to use a service you pay for. Port-forwarding works in some instances and VPN services are not usually free. Some people on here have given SE more than a couple years I think it's fair for them to make an announcement. . . .