Apology from Yoshi

If a dungeon is SO important that it cannot be skipped for the sake of the story, then there should be a little more care on it to avoid this big mess on the very first day of EA.

Better safe than sorry.

apologies not accepted. Its simply unforgivable that given the numbers of preorder, the amount of active subscriptions, the data, the years of mmo development and experience SE has, we players find ourselve for the 1000000th time in this absurd situation.
Yes bad stuff can happen, yes we can understand that. What we can not understand is that it always happen in the same way, always.
How about you invest into network and servers instead of always tryin to squeeze more people in? Hoping it will just work? It does not. Stop apologizing for something that clearly you underestimated on purpose because you dont want to spend money on your servers and improve them.

People can only take so many slaps in the face, eventually they get tired.

Pathetic.

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Originally Posted by Nezia

They CAN fix this, but they won't, cause they know that most players are complacent and will forget it 2 or 3 days after.

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No, they cannot.

As I explained, that would be like saying that an overcrowded stadium can be fixed. The only way you could "fix" it would be reconstructing the entire stadium to make it bigger... and then all that would do is cause it to become overcrowded just a little bit slower.

This kind of crowding and problems is a fact of life like death or taxes.

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Originally Posted by Kaedan

No, they cannot.

As I explained, that would be like saying that an overcrowded stadium can be fixed. The only way you could "fix" it would be reconstructing the entire stadium to make it bigger... and then all that would do is cause it to become overcrowded just a little bit slower.

This kind of crowding and problems is a fact of life like death or taxes.

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Oh my... So Blizzard made some kind of magic during legion launch?

Guess that when your wallet starts getting lighter you better learn some magic tricks.

While I agree this sucks (I spoke earlier in this thread about giving up for the day), this problem can't just be simply "fixed". It's gonna take some time and, more than likely, bigger servers which comes with a host of other problems the devs will need to deal with. At the very least, we know they're working on it and they aren't keeping us totally in the dark. I'm not saying folks shouldn't be angry, and I'm definitely not saying everyone should roll over on this. But I'm just trying to keep the cup half full here. Constant negativity and ire isn't going to help anyone.

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Originally Posted by Nezia

Oh my... So Blizzard made some kind of magic during legion launch?

Guess that when your wallet starts getting lighter you better learn some magic tricks.

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That magic disappeared with the Diablo 3 launch though, didn't it? Not every launch, and certainly not every game, should be directly compared to each other.

we pay for an early access that we have to wait to play.... what a joke

you take the money but your server wasn't ready to hold that amount of people ? we're talking about SE or some random company here ? so disappointing.

too many apologies ...

I do not want a compensation, I want what I pay for!

feels like i getting scammed


Cheers.

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Originally Posted by Nezia

Oh my... So Blizzard made some kind of magic during legion launch?

Guess that when your wallet starts getting lighter you better learn some magic tricks.

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Blizzard utilizes far more servers than FFXIV would. I would imagine their capacity to handle server load accommodates the idea of millions of players for them. Remember that WoW suffered rough launches in some form for most of their releases. I think it was just Legion that didn't have them too much... like random disconnects are always a potential problem. I still remember people getting stuck in the copter or being disonnected trying to complete the intro quest for Mists lol.

To be honest, even Legions launch was not done without its own bug and stress testing with the players. The entire pre-expansion event was basically a live beta test for Legion, which did suffer problems at times. Let's also not forget how player funneling is handled, which is the heart of the problem for this game. Bottlenecking practically every player to one specific function of the server is going to make it crash. Not even Blizzard's servers would be able to handle that. Legion succeeded in preventing this problem thanks in part to how dispersed players were.

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Originally Posted by SoulEchelon

That magic disappeared with the Diablo 3 launch though, didn't it? Not every launch, and certainly not every game, should be directly compared to each other.

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Just as I said in the second line, that magic only happens when your wallet starts getting lighter... on Diablo 3 launch their wallets were so heavy they needed to carry it with their arms. But after the fiasco that was WOD launch and WOD as a whole they had to start acting.

And Yes, every launch and every game should be directly compared to each other, since they compet for the same money and same time to be played.

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Originally Posted by Welsper59

I still remember people getting stuck in the copter or being disonnected trying to complete the intro quest for Mists lol.

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Yet within 3-4 hours they signficantly alter the quest to reduce load, and make it doable...

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Originally Posted by Hustensaft

Yet within 3-4 hours they signficantly alter the quest to reduce load, and make it doable...

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I'd wager that was more a bug due to stress on the server. In other words, I firmly believe it was something that had rectified itself once players (the source of the stress) stopped overloading it. Time fixes everything when it comes to server load (along with maybe a bit of a helping hand for optimizing/limiting load).

all they would have to do it make a queue. simple. but every time I get in the msq. I crash then have to wait another 15 mins to get in. I've been at every ffxiv release. and this one by far is the worst. I go all the way back to release of ffxi. if you have a problem fix it. don't just say whatever you like. to make us feel better. when we know thier not doing anything. just waiting on it to work it's self out.

I appreciate his apology, but also like...they've had 20+ years of nearly identical situations in other MMOs to pull from. They know their game is popular. They've spent a fortune on advertising. Any company worth their salt should have a good idea of how many people preordered. And their stance on the matter is "whoops, didn't expect all of you to be on. Please be patient."

Outta here with that bs.

I'll be fair, sure, it's a bit unreasonable to expect things to go perfect, but they gated 99% of the story content in this story-based MMO behind an instance only a limited about of people can be in at once like it wasn't going to be a big deal. And then they ask us to just wait when it doesn't work right? And now the servers are on fire and people are getting dc'd all over the place? People are rightfully angry as far as I'm concerned.

Again, I appreciate his "sorry," but also...like...so what? I still can't play and I don't see any form of compensation coming so excuse me if I'm not all like "d'awwww it's okay Yoshi. Luv ya!"

all they would have to do is make it a queue.

now I can't even get i to Hyperion. log in and crash while loading in.

SE should be the ones stress testing WAY before early access. They could also do the smart thing and do public beta tests like every other MMO does.

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Originally Posted by Slirith

do public beta tests like every other MMO does.

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Pls no. It's a major thing many people I know- including myself, enjoy about this game.

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Originally Posted by Nezia

Just as I said in the second line, that magic only happens when your wallet starts getting lighter... on Diablo 3 launch their wallets were so heavy they needed to carry it with their arms. But after the fiasco that was WOD launch and WOD as a whole they had to start acting.

And Yes, every launch and every game should be directly compared to each other, since they compet for the same money and same time to be played.

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No, no they shouldn't and sadly I don't have the time to explain why (work). What I will say though, is that there are different circumstances surrounding different games. You shouldn't compare one game's problem with another game's problem when you don't know if the circumstances surrounding them are similar. Either way, Welsper59 already explained what I was going to say anyways.

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Originally Posted by Galaktica

I'll be fair, sure, it's a bit unreasonable to expect things to go perfect, but they gated 99% of the story content in this story-based MMO behind an instance only a limited about of people can be in at once like it wasn't going to be a big deal.

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This is the only argument of value that people should have when it comes to launch periods. It's an actually constructive complaint to offer as feedback. Server stress is a thing and there is literally no valid argument to say otherwise. I've noticed a few others address the valid point of argument as well, in that the devs had set themselves up for the problem, but it seems most rather just pretend servers are magic and not working how they should.

In all seriousness though, this entire complaint train will be overlooked/forgotten shortly after its done with. Sure people are going to recollect on it when it's brought up, but big deal. I'm looking forward to the few people validating their anger about this after a month goes by, saying the game is dying because there aren't as many players compared to launch. Specifically putting the "blame" on this temporary problem (or <insert knee-jerk reaction reason>).

TBH apology not accepted.
By this time after some years,
he should have known better already

They gated everything behind personal duties and then didn't give the servers much space to create these duties.

Good news is that I got past the Raubahn gate. Bad news is that there is another instanced fight that kicks me from the game.

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Originally Posted by Matrinka

Good news is that I got past the Raubahn gate. Bad news is that there is another instanced fight that kicks me from the game.

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6 quests later

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Originally Posted by Slirith

SE should be the ones stress testing WAY before early access. They could also do the smart thing and do public beta tests like every other MMO does.

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Beta servers are terrible stress test sources for an MMORPG. For that goal, beta tests they're only good for smaller things, like FPS games and others like it, where your games are isolated to individual matches and reset for the next. The primary reason why it's no good here, is because you'd need a similar sample size to the games normal population. Or in the case of a launch, the games launch population. That pretty much never happens on any beta for an MMORPG.

http://na.finalfantasyxiv.com/lodest...25fa2b39ff28eb

Part 2.

Whatever they did, it didn't work.

It did sort of work. There are progressively fewer people crowding Raubahn and more people claim they're getting in.

So perhaps a matter of time then...

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Originally Posted by Hatman

Whatever they did, it didn't work.

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At least they're communicating with some frequency now. Hopefully given enough longer things will smoothen out.

I'm still stuck at the Red Mage Snake that sends you back to the end of the queue.

Considering that area is far less congested than The Fringe, I figure it'd be better. No dice.

It may very well be working 'better' but on the more heavily populated datacentres that doesn't change very much since only a tiny portion of players are getting through at a time and the 'competition' is immense.

Here's hoping when I wake up from another nap in a few hours it'll be working more smoothly then.

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Originally Posted by Colino

At least they're communicating with some frequency now. Hopefully given enough longer things will smoothen out.

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because they woke up lol.

So, instead of being unable to do the MSQ quest, people are not going to be able to get into the Rhalgar's Reach area? Well, that doesn't really solve anything, now does it? It's the same problem of not being able to get into SB content, but with a different label.

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Originally Posted by Theodric

It may very well be working 'better' but on the more heavily populated datacentres that doesn't change very much since only a tiny portion of players are getting through at a time and the 'competition' is immense.

Here's hoping when I wake up from another nap in a few hours it'll be working more smoothly then.

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Yeah, if I didn't have streaming obligations tomorrow morning, I'd probably be doing that.

But dangit I just wanna finish that quest.

Devs: It's going to be awesome! We'll have all these instanced fights and battles gating content behind them and it'll feel really fantastic!

*servers instances bump people*
*people get angry*
*servers kick people*
*queues to login ensue*
*people get angrier*

Devs: Oops.

I missed the announcement that the job duties were, in fact, not fixed, after they apparently were. Went into the RDM one. Stuck in a black hole.

Tl;dr, I'm godsdamned f*****g pissed.

MORE: What part of this website, or websites, do they give the play by play of whether or not something's fixed? I want to keep my own eyes on it, and not get the news from someone else.

So regarding the most recent update on the issue. Is this in place yet?

No. It's still bad at least on Valefor. It's so bad I can't even log in when it was OK last night

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Originally Posted by cporter

So regarding the most recent update on the issue. Is this in place yet?

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it's in place in that instead of having 2000 people in the zone spamming to get in, 75% of the zone got disconnected and only like a 3rd of those get to log back on really slowly, so there's only like 1000 spamming to get in. and it doesn't seem like more than 4 or 5 people get to go in at the same time so...

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Originally Posted by Reiryuu

No. It's still bad at least on Valefor. It's so bad I can't even log in when it was OK last night

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that is exactly the solution they said they would implement, you not being able to log in means less competition for the people who are.

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Originally Posted by Kikoten

I missed the announcement that the job duties were, in fact, not fixed, after they apparently were. Went into the RDM one. Stuck in a black hole.

Tl;dr, I'm godsdamned f*****g pissed.

MORE: What part of this website, or websites, do they give the play by play of whether or not something's fixed? I want to keep my own eyes on it, and not get the news from someone else.

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I just got kicked out of that instance while it loaded, log in screen, queue to log in, connection lost, try again, lost, try again queue, lost, x6 more attempts, get in, try instance, disconnect.

At least they are updating the lodestone now with news that the Datacenters in NA are melting under the pressure of every NA player ever trying to be on at once.

Oh well. Good night everybody.

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Originally Posted by Ametrine

Oh well. Good night everybody.

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Thanks

/10

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Originally Posted by Welsper59

...Server stress is a thing and there is literally no valid argument to say otherwise...this entire complaint train will be overlooked/forgotten shortly after its done with.

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You advertised a new expansion, you offer early access and once it was prime time in your time zone there were massive queues.

What would be the more reasonable way to try and prevent something like that:
A. Waiting for your servers to be flooded and then "testing" and observing how it goes - and if it goes bad you 1. annoyed your early access customers, 2. have to scramble to get things going and 3. are forced to apologize.
B. You except the worst and increase your capabilities to 110%+ to ensure a smooth experience for your paying customers. And if it still doesn't go to well you'd to your best to let your customers know almost immediately what pressing issues there are and that you're looking into it.