Have a hacked account? There is something you can do about it.

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Originally Posted by Zeblade

The BBB no authority over any business. Do you know how many complaints Blizzard gets? Just answering the complaint helps no matter the outcome lol. Most never follow through. So going to the BBB will do nothing ever. All SE has to do is ANSWER it..done.

An account hacked is NOT SE fault. For you can not proof you didnt go to some gold site (which most Gold sellers dont do aka hack) or just gave your account info out just to come here and complain or torrents blah blah balh. Yes things people places get hacked all the time but.. who are you? What do you have to offer?...lol your not a target. SE can find out easily if your account had been tried over and over to get access. So two password protection was not good enough for you yet it is for hundreds of thousands of other players.... so you see?

Yes sorry you got hacked...its a game...move on.

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Do you know how to read? Because I never said anything about BBB having authority. I simply want people to go to BBB and see that Square Enix has a BAD RATING with BBB. I know for a FACT that that is possible with the BBB.

Blizzard may get many complaints, but they will not be getting one from me because their customer support was able to help me recover my account in 2 hours, same day. Sadly I cannot say the same for SE's CS.

Again, I did not say it was SE's fault. I merely stated that the act of hacking is illegal which means the person/group that hacks is actually the responsible party.

Lastly, I can actually prove that I didn't go to ANY site because I don't surf the web at all on my gaming PC. I have my laptop for that. And only I myself have access to the gaming PC.

Who am I and what do I have to offer? What? I'm kaiyouske and I was a SE customer. Note the WAS.

And no, it's not a game, it's actually a service as stated in the EULA. Man you really don't like to read do you? ;)

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Originally Posted by kaiyouske

I'm kaiyouske and I was a SE customer. Note the WAS.

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You quit playing and are no longer/not going to pay?

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Originally Posted by seekerofpower

Do you have a security token? If not, then your account getting hacked was 100% your fault. If you aren't willing to use the security avenues that are in place, you have no one to blame but yourself.

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Technically not true... even with a security token in place its possible to get hacked. Sure its a lot harder to get hacked, but it can still happen.

Also the BBB's ratings on businesses mean little, they are just reviews and are aggregated from complaints filed against said companies for anything from "the parking lot was full" to "the snot-nosed kid at the register looked at me wrong".

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Originally Posted by C-croft

You quit playing and are no longer/not going to pay?

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I would like to play but SE isn't letting me and at this point I have no desire to pay the subscription even if they've righted this wrong.

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Originally Posted by kaiyouske

I would like to play but SE isn't letting me and at this point I have no desire to pay the subscription even if they've righted this wrong.

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lol, odd when you want to give money, companies have issues taking it, but when you don't want it, they can grab it like no other.

On a side note, I am wondering if SE does not in fact have the issue on their side, and it's actually the intermediary that is full of issues.This would explain why SE doesn't acton everything right away because they are really unable to do so and they have to wait for the third party to send them an e-doc stating account paid. If that is the case, SE should look into having a payment solution separate for the US and JP, as well as EU.

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Originally Posted by C-croft

lol, odd when you want to give money, companies have issues taking it, but when you don't want it, they can grab it like no other.

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Actually my account was suspended due to it being hacked. It is now day 7 and it has not yet been recovered due to their CS being not very helpful at all. My subscription days have trickled down to 0 and I don't really want to deal with them any longer. I'm still hoping to get access to my account back so that I might be able to try it again later down the line.

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Originally Posted by Reika

People have already been hacked with security tokens on their accounts, so you can just stop.

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That's because they acquired malware from buying gil from irreputable sources. There has never been in a situation where an account protected with a token was hacked. Only when people were victims of a phishing scam, infected with malware or gave away their password/let friends or family use their account did things really go wrong.

And many of the victims are too embarassed or afraid to confess what they did to get themselves into that situation. Whether it was buying gil online. installing and using bot software, etc., the list goes on. Reika, you'd be a damn fool to believe every single victim that comes here. Heck, some of them are RMT wanting bans lifted from their accounts.

Already done more than a year ago.

http://bits.blogs.nytimes.com/2012/0...n-record-time/

Live chat got all the way down to 1 again for me and said no agents available.. two days in a row

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Originally Posted by kaiyouske

Already done more than a year ago.

http://bits.blogs.nytimes.com/2012/0...n-record-time/

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Follow up on the article quoted, written by RSA.

https://blogs.rsa.com/dont-believe-e...s-not-cracked/