Am i the only one who think this is disrespectful from SE ?

SE has made it clear by now that NA/EU players come second. It was made clear when they announced that they will fix our servers but after they fix the JP server log in problems. A week in and already it looks like our problems will always come second.

Also as far as its labor day so SE NA is off is a load of crap. Saying wow our game is broken but oh well lets take a 3 day weekend is basically saying we don't care about you so keep paying us. I don't know for sure if they are off or not but if they are that is beyond disrespectful. It is one thing for the customer service call center to be down, their hours are terrible to begin with, but it would be another for the dev team working on the fix to be off.

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Originally Posted by RaySantana

S E is an oriental company, this is what they do, milk money and not care about it.

I want either a week free or my money back. Have not been able to play this game at all, look at my char level.

Either i get stuck fighting 1017 for hours and give up or real life calls me...

Fucking retards in this company with regards for its customers. I demand ( all of us) at least a week bonus for this past week disaster and on going so far

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So you want ANOTHER 7 days on top of the 37 days we already have? Why should we get that? If you look at a lot of peoples character levels you'll see that most of us are in our 30s.... we don't need an extra week, why don't you just go play another game or something and stop damn complaining about not being able to get on, you will be able to play eventually. I think you'll find that SE are in fact a great company, a lot of people wanted a new online FF game, they gave one, they just didn't expect it to be as big as a hit as it is, so why don't you just calm down and just be patient.... or is that too hard for you to do

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Originally Posted by Mailstrum

They have announced that they know we are having issues that they are sorry and that they are working on them. We do not need to be told daily that yes we are still aware of hte issues and yes we are still fixing them.

http://forum.square-enix.com/ffxiv/threads/73680
http://www.reddit.com/r/ffxiv/commen...e_days/cbz520t

this is all that we need to know. Now wait for it to be fixed or get a refund. these posts are useless. This is technical support not QQgeneral.

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The only useless poster here is you. Announcing issues does not justify problems like this. This is a broken product that is currently being advertised on national TV. People have the right to be as upset as they want, and truly there would be something wrong if people WEREN'T posting their frustration. This shouldn't be accepted as OK and shouldn't be ignored just because they post the problems and say they'll fix it eventually. Look at your posting history, you literally spent the entire day defending a broken product to people that have a legitimate reason to be upset. The only useless poster here is you, wasting his time telling other people how they should feel.

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Originally Posted by Delrosa

SE has made it clear by now that NA/EU players come second. It was made clear when they announced that they will fix our servers but after they fix the JP server log in problems. A week in and already it looks like our problems will always come second.

Also as far as its labor day so SE NA is off is a load of crap. Saying wow our game is broken but oh well lets take a 3 day weekend is basically saying we don't care about you so keep paying us. I don't know for sure if they are off or not but if they are that is beyond disrespectful. It is one thing for the customer service call center to be down, their hours are terrible to begin with, but it would be another for the dev team working on the fix to be off.

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Support should be 24/7 on the clock. These hours are silly.
I understand holidays and such but still.

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Originally Posted by Joeyd

why are people taking days off when they're having a huge fail at launch? This is simple business. You work your tail off at launch then coast, this goes for any job. SE is a complete failure. I hope they sink. They don't deserve to thrive.

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Then please, do the rest of us a favor, and just quit the game. Never come back and go continue to play WoW.

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Originally Posted by Delrosa

SE has made it clear by now that NA/EU players come second. It was made clear when they announced that they will fix our servers but after they fix the JP server log in problems. A week in and already it looks like our problems will always come second.

Also as far as its labor day so SE NA is off is a load of crap. Saying wow our game is broken but oh well lets take a 3 day weekend is basically saying we don't care about you so keep paying us. I don't know for sure if they are off or not but if they are that is beyond disrespectful. It is one thing for the customer service call center to be down, their hours are terrible to begin with, but it would be another for the dev team working on the fix to be off.

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Thank you for understanding the meaning of this thread. Also i don;t think everyone is off , there's some employees taking care of the server it would be really absurd to leave the servers without surveillance. I would just like to be told when there's an error on their end , like they do with the JP servers. Instead we are here waiting , posting our errors and bug trying to find the answers when we all know no one have them right now , not until SE themself post something about it.

In my opinion, it's because Japan doesn't have the hooplah that is Labor Day weekend. American workers for SE North America get a short vacation. It's bad timing really, but it is utterly stupid that SE has given us almost zero communication.

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Originally Posted by Paintballrulz

Thank you for understanding the meaning of this thread. Also i don;t think everyone is off , there's some employees taking care of the server it would be really absurd to leave the servers without surveillance. I would just like to be told when there's an error on their end , like they do with the JP servers. Instead we are here waiting , posting our errors and bug trying to find the answers when we all know no one have them right now , not until SE themself post something about it.

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They made an announcement the other day that the NA team would be taking labor day off.

These aren't the IT people--they are in Canada. The people who are off are the guys that manage reports and such---the liasons between us and the various departments at SE (accounting, IT, Development, etc.). Basically, we don't have our normal ear/voice to SE right now--all we have is the forums at the moment. It's the same as every weekend--they are not open on Sat/Sun. The best we can do is submit an email through the portal or post details here.

Unfortunately, those channels have even longer delays for response time.

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Originally Posted by Raist

The support portal team for NA/EU is off today... so, filing a report falls on deaf ears until tomorrow morning. Best we can do is hope someone picks up the complaints on the forums.

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Are you telling me that despite all of the issues they are having, with all the work they have yet to do, they had the balls to go and take a day off?!?! Un-freaking-belivable.

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Originally Posted by Jasiwel

In my opinion, it's because Japan doesn't have the hooplah that is Labor Day weekend. American workers for SE North America get a short vacation. It's bad timing really, but it is utterly stupid that SE has given us almost zero communication.

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I understand if they are off due to holiday , communication is my problem. Where is the announcement/news/thread telling us there will be 0 support at all anywhere for the NA/EU Forums/Game ? No where. Where's the news about the tons of errors we get since this morning with the huge latency problem and the lobby/launcher error ? No where. Like you said we received almost 0 communication and THAT'S my problem , not the errors. Errors happen it's not under their control , communication on the other hand is under their control.