Dissatisfied customer

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Originally Posted by Kaethra

If this is the case, just call your bank and let them deal with it. You have to be able to receive services you pay for.

Worst case scenario, SE should have refunded the purchase and deactivate the account in question. Otherwise they could face a chargeback.

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if they didn't do much, you could ask your bank to see how to deal with it. May be your bank is able to get your money back.

SE won't do anything like that. Once they got the money that is all they care about. It doesn't matter what you say or do. If they processed and charged you and it went thru, SE just accept it at least the bank says it was not an authorize transaction and well you as the bank account owner will need to talk with someone from your bank about this problem

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Originally Posted by Kaethra

If this is the case, just call your bank and let them deal with it. You have to be able to receive services you pay for.

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The only thing stopping him is him not owning a PC anymore, yea it sucks but nothing keeping him from receiving the services he paid for besides that. That more of a personal problem then a SE problem.

By the way did you ask them if they could merge the accounts, I have heard people having that done before back when the game first launched.

I did. They said they couldn't do that :/

It's your fault for not understanding. You need to just suck it up and admit the mistake. It would be ideal that they help you, but Square Enix is a business, and I don't know if they can. You might just have to learn from this.

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Originally Posted by Kaethra

If this is the case, just call your bank and let them deal with it. You have to be able to receive services you pay for.

Worst case scenario, SE should have refunded the purchase and deactivate the account in question. Otherwise they could face a chargeback.

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Doing a chargeback should be the very last resort. This includes the risk of the company not wanting to deal with you ever again. This means that you should be prepared to deal with the consequences of seeing all your accounts and credit cards banned, as well as your identity completly blacklisted by the company.

It's not often that bad, but it can very well happen.

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Originally Posted by Fyce

Doing a chargeback should be the very last resort. This includes the risk of the company not wanting to deal with you ever again. This means that you should be prepared to deal with the consequences of seeing all your accounts and credit cards banned, as well as your identity completly blacklisted by the company.

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This right here. Chargebacks cost the company and they'll permanently lock down your account(s) for it. While the OP did make a mistake, he mentioned that they were willing to make an exception until they knew that he knew he had two accounts. I'm having a hard time grasping why customer service was trained not to simply fix the issue and retain a paying customer if it's within their capabilities.

The white knighting in this thread is nauseating.

If he can prove to SE that he is the account owner for both of the accounts, there really is nothing preventing them but themselves from canceling the mistake subscription on the one account and crediting his other account with the prorated remaining time.

SE customer service is and always has been terrible.

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Originally Posted by Lexia

The only thing stopping him is him not owning a PC anymore, yea it sucks but nothing keeping him from receiving the services he paid for besides that.

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If you buy the wrong part at Autozone for a car that is a different model then yours, they let you return it for the difference for the car you actually have. They don't simply tell you to buy the correct car for the part and say too bad so sad. Think about that for a moment.

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Originally Posted by Fyce

Doing a chargeback should be the very last resort. This includes the risk of the company not wanting to deal with you ever again. This means that you should be prepared to deal with the consequences of seeing all your accounts and credit cards banned, as well as your identity completly blacklisted by the company.

It's not often that bad, but it can very well happen.

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The bank can also blacklist SE too. This has happened with other MMORPGs with questionable business practices.

Sorry to say, but for many $75 is not a small chunk of change. Especially if being told to buy a $700 computer to get some use out of it. IMO, SE should do the right thing. It costs them nothing except the minorly hurt feelings of a company bureaucrat. But they gain the admiration of a paying customer.

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Originally Posted by Kaethra

If you buy the wrong part at Autozone for a car that is a different model then yours, they let you return it for the difference for the car you actually have. They don't simply tell you to buy the correct car for the part and say too bad so sad. Think about that for a moment.

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They could tell too bad you out of luck, is it good customer service, no and are they going to do that most likely not but they could if they wanted to make that policy.